Hello Mikey,
I have a Casino Brango query regarding my instant withdrawal request, deposits made w/verified documentation, etc., Please help me so I can know the accuracy of situation so I can move forward with delayed processing of my instant withdrawal request. The situation is as follows:
On 12/15-16/17, I attempted to redeem a current bonus code from the forum (ASGARD), and was told I was not eligible for that code by the 1st chat rep. She told me she would give me a Welcome Bonus that I was allowed to redeem. However, I was never given the code, which she automatically credited my account with $30 before the chat ended. The wagering was $900 playthrough required with $100 max cashout.
I have made 2 deposits previously at the Casino Brango and maybe 6/7 at Casino Extreme. I had a balance of $118.75. When I tried to process the instant withdrawal, I was told that my deposits could not be found and that I had to make a verification depositis. Although, I submitted the completed confirmation to the reps via Chat, Phone, and Email. My verification documents were approved. Then the withdrawal status was declined 4 times for different reasons of, $100 max, account needed to be verified, then I needed to make a verification deposit, and I used the same bonus code twice. Therefore, I can process the instant withdrawal after making amother deposit, which the rep automatically credited to my account. I'll make the deposit if I have to, but it was not my fault that I was credited with the same bonus when I tried to use the one offered in the forum.
I have been communicating with them in regards to the situation since my instant withdrawal request, and would like to close query, so I can complete the request.
I have all confirmations and chat transcripts.
Thank you for your assistance.
2Late4Me
QUERY SOLVED & CLOSED
Thanks to Mikey! He was very thorough explaining the details of reasoning for my situation, and it was resolved quickly.
2Late4Me
Share on
Twitter
Facebook
Delicious
Reddit