CLOSED: Casilando Casino Support and Complaints Thread

PLEASE REDIRECT TO THE FOLLOWING SUPPORT AND COMPLAINTS THREAD HERE!

Hello dear LCB :)

A week ago, we launched brand new super star casino - Casilando Casino! New kid is in town :)

Casilando belongs to the same group where 21 Casino, Amsterdams, Fruity Casa and Playgrand already are, therefore if you need anything regarding Casilando or these brands, you can contact me here by PM or posting in this topic or via email jelena@branders.rocks.

Positive and negative comments and feedback are both appreciated :)

Jelena

Dear Jelena,

Thanks for you great intro. I'm looking forward to working with you.  

Thank you so much Melissa!  

Hi Jelena,

Welcome to LCB forum!

Thanks a bunch Marina, although I'm not new here :) Only casino is new :D

Thanks for being available to assist our wonderful members! 

Thanks Mel  LCB members and community are wonderful indeed ^_^

Hello everyone!

My name is Adam, I am the new casino rep for Casilando. 

I look forward to reading everybody's feedback (it is much appreciated) and if I can help with anything then please let me know 

Good Luck!!!

Welcome, Adam. Thank you for joining our forum. 

Hi Adam and welcome to LCB forum,yes actually i would like you to clarify todays promo you have in all your casinos.

The email says 10 nodeposit free spins on Jack and The Beanstalk just login today and tomorrow will be credited the free spins NO DEPOSIT REQUERED but your T&C is 20 euro/$ qualifying to get this offer...So my question is what is going to be,nodeposit free spins or deposit free spins?

Thanks in advance

Hey Helena,

You will get the 10 free spins tomorrow (providing you have logged in today), you will be able to use them without depositing. 

After the free spins, to start the wagering you would need to make a depsoit.

Hope this helps :)

hello

the promotion of 50 free spins published here in LCB is not valid..

I contacted casilando casino to request my 50 free spins of welcome no deposit, however they said that this promotion does not exist.. is false

I got in touch and talked to several different attendants and they all say the same thing.

I would like to ask the LCB moderator to check this.

thank you

Hi Brunamor,

Thanks for letting us know. The promo should be valid. We're going to double-check on it with the casino rep. Keep you posted. 

Hello

they still haven't responded?? I think they are taking advantage of you with this fake promotion. 

Hi Brunamor,

We still haven't heard from the rep. Please note that most of the casino reps don't work during Christmas holidays so I doubt we'll get the answer soon. We'll let you know as soon as we hear from the rep. 

Hi Brunamor,

Have you heard from the rep in the meantime? We still haven't heard from him. I guess we'll have the reply after his break in January. 

Hi

I contacted support 10 days ago via chat..a ticket was opened but they never replied...

i think they are not honoring this promotion... i sent a screenshot to them they say the promotion does not exist and is not valid.

So they probably closed the promo without letting us know. We'll check with the rep what's going on. Sorry for the inconvenience. 

Hello

I understand that they have no interest in clarifying the issue.. I sent an email on December 22nd and was never replied to... this means that it is not safe to deposit at this casino 

Hi Brunamor,

Please note that most of the casino reps were on the Christmas holiday. We'll email them again. 

Hello

they are still on christmas holiday? Lol

Hi Brunamor,

We finally reached someone from their team since the rep who is in charge of our account hasn't replied our emails yet. They are checking if the promo is valid and they also ask for your casino username and email address, please private message me. 

Hi Brunamor,

The casino rep looked into it and he stated that the promo offer is not eligible for players from Brazil. They didn't inform us of the restricted countries change so we didn't update the forum post. We are waiting for the correct list so we can update the bonus info accordingly.