Bobby Casino Support and Complaints Thread

Hi I am Amelia official representative of Bobby Casino. 

Bobby Casino is one of the stable gambling website with different kind of bonuses, games. It is quite uncommon to find a online casino like bobby casino that you can trust in delivering high energy of entertainment along with exciting offers and prizes opportunities. No matters how high end and newer technologies we have used, But our basic motto has remained intact, which is to ensure that each casino player is satisfied with the end product and have a fabulous time while gambling with us.

Bobby casino is open for receiving valuable feedback and suggestions that would improve the quality our site, games and services we provide to you. 

Welcome to LCB Amelia! 

Hi Amelia, Welcome to our forum

Hello Amelia,

May I please ask you to PM me your official business email address? We will need to replace it in the system because official emails are the only ones allowed for casinos on our forum.

Thank you 

Welcome to LCB

Hello MarijaS,

Here is our official email address *******@bobbycasino.com

Thank you!

Thank you very much Amelia! 

I am so frustrated with BOBBY CASINO! I have been trying to withdraw for about a  month. I've sent copies of my valid picture state issued ID along with my current credit card bill, 3 months of bank statements, and bitcoin address. 7 TIMES!!! I send what I'm asked for then I wait. Eventually I go to live chat and inquire and they keep coming up with more crap such as "we can't accept your credit card statement it's too old"; it was dated November 2, 2022, they asked for 3 months of my bank statements instead so I sent that then I get "we can't accept credit union statements"; well that's who I bank with so why not? Also got and "your birthday is wrong on your profile, change it"; I've been trying to do that for several weeks by contacting live chat who tells me to email support which I do and...nothing. How did my profile suddenly have a birthday that is nowhere near mine? Why can they process my deposits so quickly and easily but fight my withdrawal so hard? They want me to give up so they can keep my money!!!!!!!!! CAFE CASINO processes my withdrawals immediately, I highly recommend them instead.

Hello Beng420's Mom,

Thanks for reaching out to us. Could you please send us your Casino Username via private message, so we can get in touch with Casino Representative regarding your issue.

Hello Beng420's Mom,

Thanks for your credentials. We will notify Casino Representative about your issue in order to help you. Please keep an eye on this thread.

THANK YOU!!!!!

Hello Beng420's Mom,

We still haven't received any response from the Rep. We will send a reminder email in order to help you. Please keep us posted.

I am not surprised. Bobby casino is a scam and refuses to give me the money that I rightfully won. Please let everyone know they should NOT deposit there!!!!!!!!!!

Going to send a pm but getting quite the run around for a small deposit, now well over a week since initial request and no ETA.

Hello Beng420's Mom,

We will send them a reminder email once again in hopes that we can get some feedback regarding your issue. Please keep us posted.

Hello TaylorLH,

Thanks for your credentials. We will notify Casino Rep about your concern and will let you know once we get some updates. Keep us posted.

Update - my request to withdraw from 11/17 has still made no progress after multiple chat and email conversations.

it appears there's no urgency, perhaps no real chance to get even a small withdrawal completed 

Hello TaylorLH,

We are also without any response from the Casino. We will send them a reminder email in hopes that we can get some information regarding your case. Please keep us posted.

Hi Beng420's Mom,

We have canceled your withdrawal request as your KYC verification is not completed. The address proof  which you have sent is older than 3 months. Kindly send us your recent address proof to complete KYC.

Hi Berks,

We have reviewed player profile (TaylorLH) and has emailed asking for Bitcoin address. Once we receive Bitcoin address we will process the withdrawal.

Thank you for the reply I have resent the btc address again. I appreciate the assistance 

Minor tweak to my update, although I have provided my BTC address multiple times throughout the process, I resent/confirmed the address via email and live chat, but live chat agent told me I'd need to wait on email support to reply and was unable to get any timeline. 

im mildly hopeful the withdrawal will actually process, the timing is still vague. It's unfortunate as I enjoyed the website, variety of games, and the live support is quick and friendly (they just can't get this withdrawal completed) 

Hello TaylorLH,

As Casino Rep is up to date we are sure that you will receive your payment very soon. Please keep us informed.

Hi TaylorLH,

We have processed your withdrawal. Kindly let us know once you receive your funds. Thanks for choosing us:)

Hello TaylorLH,

As Casino Rep said, your withdrawal has been processed. Please confirm us that so we can mark this case as Resolved. 

 hi my name is MARCO ANTONIO ALATORRE HURTADO , and i would like to get some help and answers about bobby casino is it real  or a scam because i have an isssue about a withdraw that i started over a month ago, first i took the $200 free chip offer with a wager of $6000 and a cash out limit of $100, i played and got lucky and won, i meet the wager requirements of $6000 and pased by far $20000, so i decide to make the $100 withdrawabut the only way for them to pay me it was by bitcoin so i got an account in bitcoinsl, they required my KYC documents, i sent my passport as proof of ID, my Bank statement as proof of adress , this happen on october21, 2022.on october 26 thay cancelled the withdrawal because they need the proof of adress to be in english, in Mexico we speak spanish there for we get the bank statement in spanish, they ask for a letterfrom the attorney in law certifing the adress in the bank statement, i got the letter from the attorney and send again my passport and the bank statement along with the letter from the attorney in law and make again the witdrawal, on the 1th. of november they cancelled again because they said that as my bank statement is in spanish they dont understand there for i need a translation spanish english from the first two pages of my bank statement in order from them to understand and have signed by the attorney in law, You have to realize that a PUBLIC NOTARY ATTORNEY IN LAW  charges a fee for every document., besides the attorney certifies the adress already and i made again the withdrawal.,on november 3 th, they cancelled again the withdrawal saying that i did not share my documents, there for i have to send again my passport, my bank statement, the letter from the attorney in law, the translation from the attorney, and make again a withdrawal.on november 15th. they cancelled again because they want pictures of the real bank statement signed by the attorney in law. i got them the documents signed, and i sent all the documents again and make the withdrawal. on the 24th of november they cancelled because they say that i have to have a balance with over $200 for them to discount the $200 chip that they gave me. so i played and won and 2 hours after they cancelled i sent again all the documents and make the withdrawal,  on november 25th, i got an email from support team at bobby casino sayin that my documents were succesfully verified. 

today december 2 2022 i got in to the chat with them because they have not pay me the $100. and now they say that my withdrawal was cancelled for the lack of documents and i did not share the documents with KYC department. i told them how is it posibble that they dont have the documents if every time that i sent the documents it was sent to support department and cc. KYC department, and support department they sent me a email saying that they succesully verified  the documents,  thay said that need five minutes to check my account.

right now they say that they will notify the respective department to take a look of my case and that i should wait for them to contact me.

The problem is that is has been over a month now since the withdrawal begin for the 1 th. time,nobody ever contact me , im the one that have to be asking for updates, the only answer that i got it was from the support team on november 25 about succesfully verified my KYC DOCUMENTS. nobody else check my account or even answer my emails, thats why every time that i ask for an update they just say without checking YOUR WITHDRAWAL WAS CANCELLED  BECAUSE YOU DID NOT SHARE YOUR KYC DOCUMENTS.

QUESTION, BOBBY CASINO, are you going to payme for real or you just want me to get tired from asking for payment. why you dont pay, and how is it posible that support department verified my KYC documents and the KYC department say that i did not share the documents, dont they comunicate to each other i mean support and KYC  departments.

im sending you a screen shot of the email that i sent were you can see that i attached all the KYC documents, and also my bitcoin adress because i dont want you to say that i did not sent my bitcoin adress.

my user name is M********

Hello mackoyone,

Thanks for reaching out. We will notify Casino Representative about your withdrawal issue and we will get back to you once we get a response. Please keep an eye on this thread.

I 'll be checking and i will let you know if something changes.

Thanks for helping me! I really appreciatte the work You do along with ALL LCB personal.

Hi  Mackoyone,

I will review your profile and get it done as soon as possible:)

Hello  mackoyone,

As Casino Rep clarified that they will review your account, we will wait for any update regarding this case. Please keep us informed.

Hello Beng420's Mom,

Casino Rep replied on your question about the verification procedure. The address proof  which you have sent is older than 3 months. They asked you to send it again and you will be fully verified. Please keep us informed.

Hi! 

I just talk in the chat with lucy, and she ask again for the documents, i'm posting here a screenshot of the chat.

About the date in My documents , i have sent the bank statements from August, September ,and october 2022

And the withdrawal procesa begin in october 2022.

Hello mackoyone,

We will ping them to check what is happening with your issue. Please keep us posted.

The proof of adress that i sent is from September, You have to realize that the withdraw process it begin on october 21th. That it's the reason why is from September, because it was the lattest by the time that this process begin, also that is the one that i had translated from the PUBLIC NOTARY ATTORNEY IN LAW, as you requested,   even today december 7 2022, it's not older than 90 days(3 months)You can check the date.

I try yo get an UPDATE, and they left me hanging in the chat, without any answer.

Hello mackoyone,

We have also tried to reach out to Casino Rep again. At the moment there is no response, but we hope that they will clarify your case to us as soon as possible. Please keep us informed.

Hi!

I have been trying to get an UPDATE on the situación of my documents and My withdrawal, and something is very wrong, because the answers that i get in the chat we're exactly the dame answers like in the screenshot that i posted, and when i realize that they were writing excactly the same worst, i mentioned in the chat and i got disconnected and logged out from the casino site.

I don't think they are for real,!! They asked me again today to send the same documents that they asked for yesterday! and they will contact me, that is a lie.

Every day that i contact them they ask the same questions, and give excactly the same answers.

Hello mackoyone,

Really sorry because you are encountering this issue. We are giving our best to reach out to them but they are unresponsive thus far. We will keep trying to help you and will inform you if we get any information. Please keep us posted.

Hello mackoyone,

Casino Rep got back to use and told us that he spoke with the finance department and the conclusion is that your payout will be processed within two days. Please let us know when it's happened.

Hi mackoyone,

Could you send me your Bitcoin address via private message so that we can process your withdrawal.

Hello Beng420's Mom,

Do you have any updates about the verification process?

Hi!

This is an UPDATE, at 4:57 am(México pacific time)i got an email from bobby casino we're days that all the documents were verified and asking for the lattest bitcoin adress , and i sent it at 8:47 am(México pacific time). I'm sending a screenshot of the conversstion we're they confirm that have received the email with the bitcoin address!

Now lets hope they honor the payment! I i'll keep you informed.!

I have an UPDATE!

I'm sending the chat conversations about the withdrawal, and now they Say that it takes 3 to 5 working days to check the bitcoin address!😤😤😤

Know i'm sure that the people working at Bobby casino are waiting for me to get tired and give up the withdrawal process! Thats a shame!

Even that the representative Say that they will do it! It's not true!!

They are still not caring to solve any issues!😠😠

Hello mackoyone,

We hope that they will stick to their words about the  timeframe. If it's not like they said we will reach out to them again to find out why is  taking so long to verify BTC address, so please keep us informed regarding this matter.

An UPDATE  on the withdrawal,

now  they timelapse of 2 days that the said is already past and  have not pay yet , this time they say that my bitcoin address is invalid, that it should be 34 alphanumeric characters, that is not true because there is 4 different TYPE of addresses for BITCOIN that are out there in the market and some are longer than other ones.

Curious fact:

The email that they send me with the date 9/12/22 1:22 

Where they are telling me about the invalid address of my bitcoin is excactly the same text that i got in the email wrote on 11/12/22 at 1:23 but the difference is 1space.

That means that they did not check the bitcoin address that i send, because they saw it to long there for they asume that is an invalid bitcoin address. (Screenshot marked red)

I think it's another excuse to not pay or at least to delay payment.

I RESEND THE BITCOIN ADDRESS

and ask them that if they keep finding the bitcoin address invalid, they can pay trough my débit card  ( the débit card withdrawal option was not available when i started the withdrawal process also sent them the pictures of my débit card) and it would save time because the bank statement that i sended as adress proof  which they verified is the One for that débit card.

Now lets SEE what is their possition about this matter, and i  hope they Will pay

An UPDATE  on the withdrawal,

now  they timelapse of 2 days that the said is already past and  have not pay yet , this time they say that my bitcoin address is invalid, that it should be 34 alphanumeric characters, that is not true because there is 4 different TYPE of addresses for BITCOIN that are out there in the market and some are longer than other ones.

Curious fact:

The email that they send me with the date 9/12/22 1:22 

Where they are telling me about the invalid address of my bitcoin is excactly the same text that i got in the email wrote on 11/12/22 at 1:23 but the difference is 1space.

That means that they did not check the bitcoin address that i send, because they saw it to long there for they asume that is an invalid bitcoin address. (Screenshot marked red)

I think it's another excuse to not pay or at least to delay payment.

I RESEND THE BITCOIN ADDRESS

and ask them that if they keep finding the bitcoin address invalid, they can pay trough my débit card  ( the débit card withdrawal option was not available when i started the withdrawal process also sent them the pictures of my débit card) and it would save time because the bank statement that i sended as adress proof  which they verified is the One for that débit card.

Now lets SEE what is their possition about this matter, and i  hope they Will pay

 Hey mackoyone,

We have got the update once you provide the Casino with 34 characters BTC address your will be paid on the same day. Please do that and let us know when it's done.

Hello Beng420's Mom,

We really hope that you have got verified so we will mark this case as Resolved.

UPDATE!

They keep saying that i should send a 34 characters address to pay bitcoin, i already provide them 2 different bitcoins adresses from 2 wallets with QR codes each address is 42 characters,and they don't take them, because they are longer than 34 characters, why don't scan the QR codes and problem solve.

They really are making everything they can to avoid payment, i also provided them with the information of my debit card because the document that they verified it is the bank statement for that card.

What else they need?

Hey mackoyone,

We understand you, but if they required to send them 34 characters try to do it and make your case easier, because most of BTC addresses can be provided with 34 characters without using QR code, just send them manually via email. We are sure this will help. Keep us informed.