Betsson Group Support and Complaints Thread

well i got an email rejected again my debit card now they ask i sign it twice.i did all again.. lets see.what they said.

my debit card photo with all they ask was rejected again. and i was taklking with brubank. i have made several deposits with this debit card.

Hi indiana, 

Thanks for updating us and being transparent about this whole situation. It can be frustrating when you experience a rejection from a debit card verification application. It may be that the information or the documents you submitted were incomplete or incorrect. To make sure that your application is accepted, you should double check all the information you provided and make sure that it is accurate before submitting it again. It is essential to have a clear image of the debit card and all its elements visible in the frame for successful verification. Additionally, make sure that all the documents you have sent are in the right format and have been signed where necessary. 

Could you also send via PM what you are sending to them for verification? This way we can have an honest judgment on the whole situation at hand.

Thanks!

Hi nemo.thanks for read me like i told u before. i have been verified twice in january 5 and january 11.suddenly i won 400k argentine pesos.and all this hell start. i hace deposit with this debit card that now every day since 29 december i guess.i sent them photos and rejected them no one call me like i ask.looks like they dont want me play there anymore.but yes i can deposit but forget of withdraw if i win. yes sure i would sent you via pm. the photos i sent by their specificactions in spanish.By the way i got tired of the and fill like you said a complaint now on MGA.

@Kingnemo sent u PM i try to upload photo from my phone to sent u pm.but error comes how can i do it?to sent you the screenshoots?

Hi indiana,

Please refer to PM, I have responded to you. You may send to our support email. Thanks. 

@kingnemo.hi i dont if i ddo it well i sent u PM with a link of the images i sent today and yesterday

read you message @kingnemo must said thank you from here because i cant sent more PM Hourly limit reached, please try later

i have sent only i have sent them in only 2 days.today i was rejected 3 times.and must repit i have deposit with that debit card and have all my account with utility bill, DNI (national document) all .all they ask them this start whenn i won 400 k and then 800 k. and until today they aceppted my deposits but not withdrawn.if was like they said their mistake veryfing my account twice.not mine they should not take my deposits because if im not allow for withdraw (wich i was until i won) they should not allow me to make deposits.they were rogue with me.very smart people.they should give me my deposits back. like i said they should tell me we are not gonna allow u withdraw no deposit please.im so piss of.thank nemo anchi LCB TEAM  etc.for helping me

Hi indiana, 

We received the images. Thank you. 

After carefully reviewing the images, we have identified an issue that needs to be addressed. We kindly ask that you sign on the back of the card with the blue and white stripes, as illustrated in the image below and circled for reference. To ensure the card is properly affixed, please use a pen to sign and not a separate paper. We believe this action will resolve all your issues.

Thank you!

done lets see what happened

account verified i cant belive it. lost all that money for stupid sign thanks lcb

so much money lost.whi they just not explain me like anchi and nemo said... u may close this.thank u nemo and anchi

SUPPORT AWFULL HOW CAN ANCHI AND U EXPLAIN ME AND THEY NOT? EVEN WHEN I TALK VIA PHONE THEY SPEAK SPANISH LIKE ME.

I ask nemo show me the way like u did and anchi  did with a photo etc.they didnt.

Awesome! Thanks very much for letting us know. Glad it has been sorted. 

yes anchi.but you know how can they dont know how to explain me so many days.and you and nemo did it?i still think i got verified coz i said i was conna talk to lcb.and made a complaint on MGA i just pust a sign on the card... like u and nemo said... they never told me that. im from argentina very poor.sad i couldnt withdraw that money for a stupis sign on debit card.aniway thank you both and all LCB  team.

Hi indiana, 

Sorry you had to go through this process. It's a shame that something so minor caused such a disruption. Thankfully, we were able to get it sorted out and now the case can be closed. Thank you for your patience.

I have a verification issue there as well. I needed some time to provide with "Proof of address" to them, so I asked them to restrict my account from making bets to not lose any money. They fulfilled my request in 1hour or so.

But they blocked my account the next day due to suspicious game activity. Not because I won ~1.5k out of ~270 USD or so. You haven't any chances as well. I'm from Ukraine and 99% sure that blocked me because of it. They just hate players from poor countries. They prefer to deal with players from tier1 countries.

Just look how it sounds:
during thoroughly checking your gaming activity and account our Risk Management have made a decision that you are no longer allowed to play on our platform. We will refund your deposited amount and close your account(12.1 point of our GTC).
Note that this decision is final and cannot be reconsidered.

Regards,

BETSSEN TEAM.

Hello Jordan Wynn,

Could you please send us your Casino Username via private message so we can check with Casino Rep what is happening with your account?

Thank you in advance.

Hello Jordan Wynn,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you.

Hello Jordan Wynn,

We will be closing this complaint due to inactivity of submitter.

Hi group i have a complaint about betsson argentina.is not the first one. well im gonna tell you what happened... i was playing deposit and have some luck and wing like 200k argentina pesos.(wich is like 200 houndreds dollars a lot here we are broke in argentina.. ok the schedule says 2 to 5 bussines day to get paid... while i was waiting i manage to with draw small amount 1k of argentina pesos(is 1 singles dollar) the process faster that 1 k argentine pesos than the 200k argentine pesos i was waiting to get process.example the payment of 200k argentine pesos was made 3 days after i made the withdraw of 1 k of argentina pesos.. the 1 k payment was paid in 24 hs the 200k was paid like 7 days laters... thats rogue.i think they use that to one cancel withdraw and end it up loosing it.yesterday happened to me the same was waiting 24 hs to get process a payment of 200k never get process so i did the same managed to to win 1 k and guess what the y process faster... i went to live support and ask about that... they dont give any answer... i was playing live spanish roulette... i said to spanish dealer hi" and he insulted me and block me... from chat... im a regular player dealers know me the one who was being dealer on bj ask why he block me? he said because i want too" by they way when i said hi he insulted me and block me"went to live chat of roulette support wich is in english i get so upset i couldnt play well... live chat roulette sent to casino supprt(betsson) and betsson ask me round time etc when it happened.. so i went again to live chat roulette and this is what they said(

• l tiempo de espera está siendo superior a lo habitual. Gracias por tu paciencia.
• Hello, thank you for contacting live support.

• yes sure

• Please allow me some time to check.
• im making a claim

• Thank you for waiting, dear player, you have been blocked due to inappropriate messages, also there was a spam detected from you, casino will not request any information from our end to unblock your chat privileges, feel free to contact them regarding unblock, please note that casino’s customer support team can be contacted from the main page. Please search for the “Help” or “Contact us” sections on the main page of your casino.

• Giorgi

• Dear player, does not matter who is insulted from the message, if the message is inappropriate that results in a block, in every situation, you have to contact your casino customer support and ask this questions to them, live support is unable to provide any assistance regarding chat restrictions, your account is fully managed by customer support unit, please contact them and ask this directly to them.
• to my casino?

• Casino customer support unit, contact information can be found on the main page.

BTW if LCB team request it i have my chat with betsson also,but is in spanish.

I am not surprised at all, when I read something like this. Their best offer for newbies is 30 free spins(0,03$ per spin!!!)Too many complaints and bad critics.That's why Betssen casino tries to bribe for a good review on CasinoGuru.They pay 30 free spins or even more,but i am not Judas Iscariot, and rated casinos with 0 points .. in act of revenge, they blocked my account...

if u read well my post.i know my english is not excellent.. they said "it doesnt matter who insult( means dealer or i) they got no comp points all casinos have it... no bonus.they are sponsor of boca junior football team" all the day on argentine tv... they got this sistem.. u won 1000k argentina pesos they process payment properly... 1000 k argentina pesos is one dam dollar... you got to wait 2 or 5 bussnes days... but if u win 200000 k argentine pesos(2000 houndred dollars) they will ask u adn or u will have to wait 8 days... not 2 or 5... is one of 3 legal" argentine casinos came en 2022.. i dont know were u from but here 200000k(200 usd)its a lot our economy is broke... i ask who regulated them to support they denied to tell me.i searcj on internet and its MGA but i dont know how to make a claim there... and support is from peru live chat support is from peru and im from argentina... they dont got also the option "block my withdraw" men im getting steal since i sign up there to run of ilegal casino group 88 i guess they called it here... dealer insult you ban you from say hi" u must go to live roulette chat wich is spanish also the dealers but support chat is in english... i want my deposits back.im 38 years old... never experienced when i could play casinos like bet365 or casinos like them this experience... its like you have not security they do what they wont

maybe im gonna be block... but like i told them i have all records if i have to call tv something.so anyine get robbed i will.. btw they dont give you free spins nothing here.. not even in your bday a free chip..

• Yes, it was blocked by a chat moderator.
• well it was not

• Dear player, your chat privileges were disabled due to inappropriate messages in public chat.

• ?

• I clearly see that you have used inappropriate words.
• yes? like how?

• I clearly see all your messages, dear player.
• ok show it to me

• Please note that the activation of chat privileges is handled by the casino's team. We kindly request you to reach out to the Casino's Customer Support team for additional assistance in this matter.
• i did

• Your casino will be able to help you out regarding this,
• i have been unedacated

• Is there anything else that I can help you with?
• they are working on that

• I can not share those words here, dear player.
• like u said?

• Your casino will be able to provide further assistance regarding this.

• i havent said nothing

• I have checked the transcripts, dear player.
• were i have insulted the dealer

• Dear player, there are improper words used by you.
• have u seen the video

• You have called the dealer "cuckold"
• transcript that
• Dear player, I truly understand your frustration but I need to inform you that according to our company's policy, it is prohibited to use any type of strong language or express rude behavior towards anyone.
• ?

• Yes, dear player.
• show me that

• "see you cuckold"- that is the message.
• no
• You can ask for the transcripts from the casino.
• i never
• Please, go to the home page of the website you are now playing from in order to get the contact information and to talk to the casino customer service directly.
• betsson?

• Yes, dear player.

• sent me

• Yes, you typed that in chat.
• does not a word here in argentina
• Is there anything else that I can help you with?
• impossible

• Dear player, I am only able to provide assistance regarding the game itself. Are there any game related questions I can assist you with in private chat?
• whats a private chat?
• This chat is the private chat.
• yes that u are wrong

• Dear player, can you please tell me the name of the dealer, the time, the table? You have been banned for being rude.

• name like i told you

• I gave you the time when the chat moderator has blocked you.
• wasnt chat moderator

• Dear player, the dealer is unable to block anyone.
• or something and block me

• The dealer doesn't have the ability to block anyone. If you have any concerns, feel free to reach out for casino support.
• the dealer

• Dear player, could you please provide me with the time frame of the round which you want me to check? - It should be something like this pattern - #XX:XX:XX
• the only thing chat moderator speak is english

• Dear player, could you please provide me with the time frame of the round which you want me to check? - It should be something like this pattern - #XX:XX:XX
• Your chat was blocked at 06:23:40 UTC yesterday.

• Dear player, it's important to bring to your attention that our support is available exclusively in English. If you require assistance, we kindly advise you to get in touch with your casino's customer support team, who will be able to assist you in your preferred language.
• have u lisen what he told me?
• The chat has been blocked by a chat moderator.

• have you seen the video?

• Dear player, the chat moderators are monitoring the chats. They have seen the rude message and blocked. I clearly see that rude message as well.

• well like i told

• I have posted the message that you sent-"see you cuckold"

• there was not any kind of bad lenguage
• I clearly see that,
• to the dealer who ban me

• Dear player, I have already provided you with all the information you need.
• i played every day here

• Kindly note that the activation of chat privileges is carried out by the Casino's team. We request you to get in touch with the Casino's Customer Support for additional help in this matter.
• the transcripts

• Dear player, I am only able to provide assistance regarding the game itself. Are there any game related questions I can assist you with in private chat?
• yes
• Dear player, please let me know what I can help you with that is about the game.
• were i can fill a request
• Please, go to the home page of the website you are now playing from in order to get the contact information and to talk to the casino customer service directly.
• sorry a calim
• If you have suspicions regarding legitimacy of our games, please contact your casino from the main page in order to receive information regarding the license and regulations that are followed from our side, you can leave your feedback about our product with your Customer support as well.
• on this roulette

• Alright, dear player. They will look into the case and take the proper actions.
• but very hard if u dont help

• I have provided all the information.

• the name

• It should be provided on your end.
• the roulette
• Dear player, Kindly note that the results of each hand in which you take part in, can also be found in your Game History, which is located on the upper right corner of the screen and has a Clock symbol.

• could u please give me

i dont how they do it but they deleted the start of conversation with live spanish live roulette

Hello indiana,

Could you please provide us with Casino Username via private message so we can reach out to Casino in order to check your request and concerns?

Thank you in advance.

hi berks nice to see you so long time my friend.yes sure i will sent via MP

wow men that sucks ur country is in war.but yes looks like to stole poor countrys.sorry men.hope war is over soon

Hello indiana,

Thank you for sharing your account details with us. We will ping Casino Rep in order to check your account and clarify this matter.

Keep you posted.

thanks berks.this casino is rogue.. if i were on lcb team i will put them on rogue list.i have been injured by them with no sense tactics to not paid or scam u.thanks lcb team

I know for that's Casino trick with so called "free spins", they aren't free because its required real money for wagering. But if you want to push this issue all the way, only your option is bad feedbacks and reviews on various sites, same as lcb.org.

Hello indiana,

We are still waiting for their response. Once we hear back we will inform you immediately.

Thank you for understanding.

thanks you berks and all LCB TEAM

Hello Indiana, 

Should you wish to reach out to support, you can do so through https://support.caba.betsson.bet.ar/ 

Thank you, 

BGA 

well if i cant do it via chat...and trough mail... is like to try to know the pope... rogue casino

LCB TEAM I HAD DONE EVERYTHING TO TRY TO GET A A GOOD CONVERSATION.RIGHT NOW IM TALKING VIA CHAT.AND TELL THEM I HAVE POST HERE.THEY DONT CARE LIKE THE REP... IM RIGHT NOW ASKING VIA CHAT WHY THEY DONT ANSWER THEIR EVEN EMAILS WITH NUMBERS ID OF REQUEST.10 DAYS NOW.... I REQUEST ALL DEPOSITS BACK SINCE NOVEMBER...

if LCB  team need last chat wich is in spanish... i can send it to you.... worse than the rep here.how they managed an issue

Hi Indiana, 

We would like to clarify that our Customer Service responsibilities exclusively pertain to BGA. The Customer Service matters for Betsson AR are managed by a different department and do not fall within our purview.

Thank you for your understanding and cooperation.

BGA

Hello indiana,

We just emailed them to inquire the clarification in more detail, or some deeper explanation regarding this matter. Hope that you will get a reply as soon as possible.

Keep you posted.

thank you berk and all lcb team.

i dont understand nothing... different department? im playing on betsson.ar i want explanation from betsson.ar.. get it?

Hi Indiana,

Just to explain further. We, as in BGA support, we handle Affiliate queries only. There is a Customer Support Unit that handles queries of customers for Betsson AR. We have been in contact with this department and they have advised that they have been in contact with you multiple times and they would drop you another email today to make sure you are aligned.

We thank you once again, 

yes i got this email.im not fine with their resolution.in fact.they dont talk about my issue with the dealer who insult me.and block me from the chat.and its very i dont how to say it in english but like rude... at the end it says (if i will keep sending emails to diferents apartments of betsson or everywhere i will get the same answer. is their final decisition" i will not play here any more

berks u can close this its a waste of time from you LCB team and me.no option with them.. i will have to find another place to play.Thanks again LCB TEAM from helping. is always good come here and get helped without invest a coin.thank you lcb!

BTW could lcb team try betsson.ar and see by your self how they managed? the casino? thank you

Hello indiana,

Thank your for such a good words for us. we are always happy to hear that our members are satisfied. 

Wish you luck in further entertainment. 

We will close this complaint.

its ok thank u all