BetBeast Casino Support and Complaints Thread

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Welcome to the best forum BetBeast! Happy to have you here! 

Thankyou! :)

Welcome to the forum

Welcome to LCB 

Bet beast refusing to pay my withdrawal of $1200 because I cannot supply them with a screenshot of my bank card numbers, the transaction to them, the date and merchants name. Such a screenshot doesn't exist. It's the 12/4 and they want me to view "latest transactions" and send a screenshot of a transaction made on 8/4 but after page 1 my name and all the rest of it is no longer visible. 
 

First they asked me for a bank statement with the transaction as well as my name and address visible, like they did the first time I withdrew from their casino, which I supplied them with. But all of a sudden that wasn't enough so they've asked me for something that is fumdimentally impossible to get. 

Hello Apache182,

Betbeast has stated in their Terms and Conditions that the following documents might be requested for KYC verification:

• ID card, passport, driver's license, or any similar government-issued document
• Proof of address
• Proof of deposit
• Video verification
• Phone verification
• Additional procedures potentially required

With that said, please send us your casino username via private message and we'll contact the casino representative to check your account.

Can you help 

Dear Apache, 

Please send me the email address you used to create an account on BetBeast.com. I'll personally look into it and see to get the matter resolved and the WL approved. 

Best Regards

I have met those requirements as I have been fully verified and have withdrawn from the casino prior to this request. 

Jukeboxxxx182@gmail.com. 
 

thank you

**email removed due to privacy reasons by moderator, email is forwarded to the casino rep

Hey Apache,

Please remove the email comment, no need to show your personal info. I had actually found you and was already following your case but I see that you requested cashout today, I don't see previous cashout requests for this amount on the 8th.

Let me handle this, I'll give you an update asap but don't worry the withdrawal will be sorted.

 

Hi Apache, 

So this is the issue, if you want I can also send you a detailed email to follow up.

Basically you used a different payment method through Google Pay so they want a screenshot of the transaction on the 8th and the front photo of the bank card. I had a chat with the team. 

Please send the following and I'll see to get you verified and WL processed immediately. I marked it in red so it doesn't get lost in the long message.

Could you please ask him to upload the card and the screesnhot from his mobile app with card number visible? For the card you just need to show the first 6 and last 4 digits and your name and surname on the card.

If you require any examples let me know and I'll send you via email how it should look.

Also. if you would like me to suspend your account for the time being until the withdrawal is processed let me know, so you don't get tempted to gamble your wins. I can reactivate you as soon as the WL is processed, up to you, I just want you to get all your wins that's all.

Thank you. I have tried to remove it but get error code 404? You are free to remove it if you have the capability. 

Ok I will upload the card from my mobile app. 

I appreciate your help a lot. This happens way too often. I have uploaded the card 

Also, I have uploaded exactly what is written in the red text, somehow I doubt that'll be enough 😓

Hey Apache, 

On it. Let me check and I'll follow up

They will refuse the card. I'm not sure if you need to show the expiry but I think that I can tackle to approve but you didn't cover the middle digits. I'm fixing it for you, will send you the photo how it should be sent via email for you to upload again. 

You should have received an email from vip@betbeast.com 

Let me know once you upload so I can get back to them and see to get everything verified

Hahah so even though the card numbers are there, more than what they ask for, they can deny it? That's outrageous 😂. I will show the expiry date this time too just to be safe 

It's actually for security measures, that's why they don't allow the full card number. 

All sorted. Player is verified and the withdrawal is in progress. Glad to help :)

Hello Apache182,

Please let us know once you recieve the funds so we can mark this complaint as resolved. 

Absolutely. 
incredible support rep I must say. Thank you rep and thank you LCB

Paid in full

Thank you for letting us know Apache182! Enjoy your winnings 

We mark your complaint as resolved. 

Thanks for the confirmation Apache. Always glad to assist.

Not a problem. Thank you LCB; you're doing the lords work out here🙏🏼