All Slots, All Jackpots Casino Support and Complaints Thread

hummmmm you forgot about me or their is no solutions to my request

Loyalty points, bonuses, free spins.......doesn't matter what I ask for I'm always told that I have not EARNED the right to recieve any bonuses, excepct they are nice enought to say I have the ongoing 10%  deposit bonus.....ohhhhh 10% whole percent. I'm sorry if $4000 in losses isn't worth earning anything at your casino. And I'm not about to waiste another penny to find out just excatly how much I need to lose before I can EARN a little respect there!!!

im glad u brought that up satan ive lost plenty there ask for anything for my birthday and they said nothing for me maybe next time  i told them to close my account  u stingy moth---uckers !!!!!!!! and thats the end of that lol   ALLSLOTS is a joke!!!

Yup.......no need to play somewhere whee you don't get reward for you loyalty, there are HUNDREDS of other online casino's out there that offer depositing customers all kinds of perks......and by the way, when I asked for the loyaly top off, I had lost over $300.00 without earning enough points to even cash in!!!!  It's whatever though, if they would rather lose customers and give themselves a bad reputation instead of showing people a little appreciation then thats thats their problem.....I for one would NOT recommend this site to anyone!!

Hi Roberto, I have sent you a couple of PM and I was wondering when would I receive your response. Many Thanks

jamkam02

Hi

For Katy: I got confirmation that you got 75 bday bonus exactly the day of your bday in your VIP account, so i'm not sure if there was a  misunderstanding or what else
For JamKam02: never got any PM from you, are you sure you sent them to me?
For Hyveness: I actually missed your last message, got lost as last message of the page ; there is nothing I can do if you deposit and get only the 10% bonus, you will hopefully receive from our promotion department some good offer in the future, but I don't work in promo department, and I would only waste your time if you contact me for a bonus, cause all I do is passing the info to support and then from them to promo department: what I do is to fix problems with support and to answer questions, so if you have a specific issue with support let me have more details, or if you have a question please shoot

Ciao

JF

For Hyveness: I actually missed your last message, got lost as last message of the page  ; there is nothing I can do if you deposit and get only the 10% bonus, you will hopefully receive from our promotion department some good offer in the future, but I don't work in promo department, and I would only waste your time if you contact me for a bonus, cause all I do is passing the info to support and then from them to promo department: what I do is to fix problems with support and to answer questions, so if you have a specific issue with support let me have more details, or if you have a question please shoot



Hyveness......good luck with hearing from their promotions department, been a player there for over a year, lost over $4000 and still can't get them to offer me any kind of bonuses, whether it be deposit or free!!

That's why I quit playing with them!!

very strange that you never got any kind of % bonus offer over the last year, are you sure you don't get our email in your spam box?

I will have a look into it myself

Ciao

Roberto

I get the whopping 10% that was the opening offer, but in over a year I have gotten an extra 10% ONCE and I believe I had to contact you to get it because they claimed to have no knowlege of it....and I got 10 free spins ONCE.......THATS IT!!  Maybe if I made just a few small deposits I could understand that, but with the kind of money I had put on there I would expect a little more from a place......I get 40 free spins every Tues and 35% weekend match bonus on Thurs at Villento.....Casino Share gives me random free spins and usually 70 -100% weekend match bonuses and if I ever have a really bad losing streak both places usually give me some kind of bonus money just because I asked!!! And those are just the microgaming casino's....you don't even want to know what kind of bonuses places like Vegas Regal give their players......Regardless, you can look into it all you want, but unless they are willing to throw in a decent bonus for me then I have no intentions of ever putting my money there again...it's not even worst it for the LCB tourney here, as both times I placed it cost me $100 in rebuys to even get the scores I did!! So even that wasn't a win really just got my money back in bonus money.....................................

oh....and No, I didn't overlook anything....I very thoroughly check all my emails including spam! And everytime I ask support I'm told I haven't earned anything and that IN THE FUTURE I will be eligable.......what future...10 years from now??

i got the same reply as satan maybe in the future and i know there is a couple others in lcb that got the same treatment  and have also stopped playing there  i myself closed my  account do to  allslots  lack of appreciation for there loyal players  and as for the lcb monthly slot tourney thats a joke  just to place u have to spend money i thought it was a FREE  roll !!! NOT!!!!!!!!  >:(

the king of slots tournament, organized by All Slots is for free! no obligation at all to deposit or purchase rebuy or stuff like that

I've organized this tournament cause I thought it was fun and a nice thing for forum users to compete against each other, it is really the first time somebody complains about it, a free tournament with real prizes, and i'm honestly surprised

too bad you never bothered to reply to me.....I was gonna make another deposit somewhere...just hopping Allslots would offer me ANYTHING......OH WELL YOUR loss not mine.......you can forget about even trying...your promotions suck and so does your service....I could care less what they try to offer me....I WILL NEVER MAKE ANOTHER DEPOSIT WITH ALLSLOTS CASINO.......YOU GUYS ARE THE ABSOLUTE WORST ALL AROUND!!!

Hi

It is not really my role here to defend the casino I represent if you are unhappy with it; if you don't like promotions, bonus, terms and conditions, games, our reputation and if you always lose then don't play with us, what else can I say? I'm not sure I can convince you...

I also don't compare the casino I represent to other casinos, if we start comparing casinos, we will never end, and this is not the sense of my presence here, that is to assist players with issues with the casino, or questions, or doubts.

Ciao

JF

Hello I wanna know how much take a Cashout from AllSlotsCasino Using Neteller or moneybookers? which one is the most. thanks for all.

Hi

using someone's else credit card cause locking of the account, the suggestion above is correct, talk to the chat live, and let me have your account number, I will try to figure out if some documentation is missing or what is the problem...

I know sometimes can be annoying, but there are regulations to follow and procedures for being granted eCOGRA seal that are very rigid, so patience in many case is a must

and sorry for replying late to this message...

Regarding the Neteller, moneybookers, they are equivalent as withdrawal processing time, 3 working days normally

Ciao

Roberto

sorry this post is not about all slots or all jackpots but in respone to sweetlummi, that max button happened to be a savior!!  I was given 40 free spins on The Osbournse at another casino and won a whole $3.00 off it, when the free spins were done I was asked if I wanted to continue playing and hit yes and spin......didn't even realize that when they switched me to real play that it was preset to MAX bet and I just waisted almost all my winnings in one shot.....I got so mad when nothing at all hit....BUT then the game just froze....turns out I hit one of those randomly triggered bonus games where you pick a present and won $150 off it!!!! But other than that I would have to disagree about the max bet being a way for casinos to make money.....we are all adults [or should be] and if we can register an account than we can obviously read..It's our responsiblity to pay attention to what buttons we are ppushing not the casino's......plus at land casino's all the slot machines have a max bet button too.......!

Does Jackpot Factory still give a birthday bonus anymore. I am a regular depositing customer but havent received anything this year. In fact I have not received any type of bonus in well over a year. Seems like when I joined a few years ago I was getting something every two months or so. The 10% is not enough to keep me depositing anymore.

hi i go backa long way with this casino group, i used to deposit regualy to the group my favorite  wild jacks , but after the laws change and i could not get on site because it said people from KENTUCKY can not play, my state of MISSOURI does not border that state, but im still outlawed, my ? is why can,t you look at my acount and see that im not fronm kentucky. i have called my cable service . to ck my IP. adress and to know help, ty josie46

what all jackpot is doing for the new year a 1 time deposit bonus of 100% that is what they gave me for the new year so you might give it a try and ask support about it.  But the casino is very tight with the slots so don't expect to make money at the casino.

Good luck and Happy New Year All

Hi

sorry for late reply, but I was on holiday and stuck as u can imagine...

Regarding IP problem for kentucky, my suggestion is to contact support via email directly, i would only slow down things...they will prob ask you an utility bill, and that should be solve the issue: let me know the outcome...

for birthday bonus, it depends on activity at the casino in the precedent months before birthday, it used to be automatic, but no more...not sure if for 2010 we have in plan a new 100% bonus offer for everybody, maybe for selected players...I will let you know if we have something in mind, but so far I got no news about it

Ciao and good 2010

jfcasino

can you check and see what you can do for me as far as a b-day bonus I have talk to chat and they have no real answer.

Thank You

This is the little chat I had with support at alljackpots Just thought you might want see that they are not willing to let us know what the rules are.

------------------------------------------------------------------------------ 

You are now chatting with Sarah
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Sarah: Hi Susan, I'm Sarah from Live Chat support, how may I assist you?
Me: hello
Me: i cant belive that your casino will not give me a birthday bonus
Me: all the money that i have deposit and lost
Me: and no bonus for my birthday
Me: well if that is the case i will take my money else where how dose that sound
Me: do you have an answer
Me: hello
Sarah: Birthday bonuses are determined by the promtions department based on eligiblity for a bonus.
Me: ok well i want to talk to the promotion department
Me: ty please
Me: promotion department
Me: may i speak to them
Sarah: You may send an email, and we can forweard it on to them.
Me: i have done that
Me: but i want to talk to a manager
Sarah: I can see that today is your birthday.
Me: yes
Sarah: The promotions department has not yet sent out todays birthday greetings.
Sarah: They do so by 11am GMT
Me: what is GMT
Me: can you top off my loyalty points
Sarah: Greenwich Meantime
Me: what is that
Sarah: At this time, your account is not eligible for free bosnu or loyalty bump.
Sarah: The timezone we use to determine timeframes. It is 8 hours ahead of yours.
Me: why is that
Me: for the bonus
Me: i did not deposit enough
Sarah: According to the descrionary rules given by casino management, your account does not meet eligibility.
Me: i did not lose enough
Sarah: Please wait to hear from the promotions department with your birthday greeting.
Me: and what is eligibility
Me: i need to know what eligibility is
Sarah: The amount of recent activity.
Me: please can you forward that to me
Me: so what is it
Me: forward it to me i want to know how much i need to deposit to get a bonus
Me: beside the 10%
Sarah: I cannot do this. It is base on rules from the casino management on recent account activity.
Sarah: If there is nothing else I can assist you with I will have to end the chat.
Me: wow
Me: i cant belive it
Me: you wont give me the rules
Me: well you have a great day
Sarah: You too. Be sure to watch your email for more promotions avaialble to you from the promotions department.

Well I am not going to step on anyones toes but alljackpots really is a bad casino.  And I see the frustration In other members in the forum.  And the rep only replies when he wants to.  oops did i step on toes.  Well anyways what all I wanted was a little bonus for the birthday and what do I get nothing. 

So say good bye to my money Alljackpots because your not getting any more of it.

OK now its been 5 days since I have asked jfcasino to help with the b-day bonus and still no reply.  This seems to happen a lot.  I would like to know what seems to be the problem with the lag in response.  Did the world come to and end where you live or something like that jfcasino.  Now that you got someone banned for a few weeks or a mth not sure.  I am keeping it on the down low not to use bad language with you on your response the reason being is that i don't want to get band and i sure will if i open my mouth.  Do you understand what i am saying.  So I am asking nicely if you have no answer you are no good in doing your job.  And this is my opinion. 

Lol...they won't send you anything because there is nothing to send you....I've lost around $4000.00 there and still can't get any bonuses or loyalty top offs either [really sad when I was requesting I think around 15 points to top me off] I was told the same crap about not being eligable yet...but in the future I will be.....ok, well they must be doing pretty good for themselves is my guess if they can afford to keep losing customers...I only keep my account with them just waiting to see this future of bonuses that is supposed to be coming to me!

Hi,

I will see if I can chase him for a reply.  Please be patient just for a little longer.

Thanks.

blue

UPDATE:

I just got an auto reply and he is out of the office/on holiday until 8th January.

I assume that he will be back on the forum on Monday/Tuesday.

Thanks.

blue

Its seem that he is always on vacation.

I wish I was always on vacation ,this time I was indeed on vacation (as I was when I replied the 2 of Jan), i try to catch up on everything but it is complicated, especially when you are on holiday at the other side of the world with poor internet connection...

Regarding the bday bonus, i assume that they do not give away exactly how you can be eligible for that bonus, cause otherwise it would attract a lot of bonus hunters once that info is available...it is not your case, but this is the most logical reason why they do not give away the exact requirements and they stay with a generic "recent activity at the casino"

Regarding the PM, checking right now

Ciao

Roberto

Thank you for your responce. It's not a good reason why they don't give a b-day bonus but that is my opinion. And I have deposit a lot of money their I think they should give some kind of bonus. Can you do me a favor and check my account again. And if I need to I will play else where to get loyalty points I will.

Hope you had a great time on your vacation.  

I find it very hard to believe that they don't give out info on how become bonus eligable because it would attract bonus hunters......if $4000 in loss isn't enough to "earn" a bonus, I'm sure your bonus hunters will NOT be coming here to find one. Still I keep my account just to see if in the future as your support always tells me if I get a bonus...As soon as they treat me like my business is important to them is when I will start depositing again....untill then just waiting for this future of bonuses!!

hello Robert,

I had an account with Allslots before MG leaving the US.  My acct is Asr21371808.  I was told later that my account was closed, but didnt understand why.  Was it because I'm Californian?

Please let me know if I can have the account back.

thanks

I also want the terms a conditions of bonus can you please provide it so that I can understand what I need to do to get a bonus please.

Thank you

i just had to say that allslots is by far the greedist casino  ive ever deposited with  its sad that the US players still allowed to play there dont get to play new games and no bonuses  of any kind accept the 10% cashback in which u have to make very large deposits to get somthing worth the trouble  of even opening there software  !!!!!!! but they do tell u happy birthday if that means any thing to  me it means B.S

Hi guys

Sorry for late reply; for the californian guy (lucky you, i'm freezing here) best contact support: i'm just delaying things in this case, and they are fully capable of fixing this


Regarding the T&C of bonus, you can find them here: http://www.allslotscasino.com/clearplay_about.html

If you refer to the bday bonus, there are no specific terms and conditions: the one above apply; they came to me with a reply, after a loooong time, with your situation: they don't disclose to me the details of your account, but they told me that your activity didn't qualify you for a bonus; i've escalated the issue to the dep manager, to understand more on it and to get the details of your gameplay in an official way

Unluckly US at the moment don't get new games not our decision off course...they do get any kind of bonuses, not just the 10%, depends all on activity, the more you play, the best bonus you will receive...

Well I had a very good run at all jackpots casino Last nite started off with a 25.00 deposit. Did good at the slots up and down landed up with 300.00 then it was getting late so i said its do or die.  So I went for the gusto I play so many diffrent slots my money was going up and up now i was at 1500.00 I contine  to play and it still was going up now its at 18 hundred and change trying to make 2000.00 well now the casino starts messing with me login me out cant sign on so I call support at 3am in the morning and have them check to see what the problem is so I log back on and bam withdrawl before i start losing.  Once they start messing with your account that is when you start losing.  for all the money that i have put into all jackpots this was my first win at all jackpots.  Now waiting for the wire transfer in 15 days they said so lets see what happens.  Thank you all jackpots. 

Hello, I would like to know if I would be able to open a Wildjack mobile account being a US player since I already have a Wildjack Casino Account. Many Thanks.

mmmh good question...I'll need a couple of days to answer cause offices are closed for weekend...try download wild jack mobile casino, skip registration and if possible insert your regular wild jack account number...let me know the outcome...

you say we usa people get the bonuses but i havent gotten the last few offered like 3o bucks today and last months stimulis 10 bucks......and i deposit regularly   

You get it regardless where u come from, but maybe you deposited and cashed out before receiving the bonus?

the bonuses i speak of are no deposit  bonuses