Pre-Requisites
Requirements
Learning Outcomes
Certification
The Advanced Responsible Conduct of Gambling (ARCG) course provides the resources and practical skills required to identify and proactively intervene to support patrons that might be experiencing gambling harm.
The ARCG course covers:
The proposed ARCG training requirements reflect the increased risk of gambling harm that gaming machines represent and support a culture of proactive harm minimisation in venues.
If you’re going to work in a registered club or hotel and your duties involve gaming machines, you must complete competency training in the Responsible Conduct of Gambling (RCG).
If you don’t have valid evidence that you’ve completed the RCG training required for working with gaming machines, you could be fined.
RCG training provides gaming staff with practical skills to identify and proactively intervene when patrons display signs of problematic gambling behaviour.
Who should complete the ARCG training?
To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is proposed that other individuals related to venue operations will also be required to complete ARCG training, including:
This ensures that senior management are aware of their harm minimisation obligations, can help drive venue culture, and are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management.
The requirements for individuals in the above positions to undertake ARCG will be gradually introduced to ensure sufficient time for training to be obtained. See the link from L&GNSW: https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/licensees-and-approved-managers/responsible-gambling-officers
Disclaimer:
This course contains content that may be triggering for some learners. Sensitive topics to be covered are:
If you find these topics concerning, you may need to consider if this course is right for you.
This course is conducted during a 1 day (7hr) Virtual Workshop, with all learning activities and assessment tasks completed through our online Learner Portal. Once you enrol into the course you will be required to select your preferred date to attend the virtual workshop, the workshop will require that you attend an instructor lead virtual classroom from 9am till 4pm. The virtual workshop will be run through Microsoft Teams and you will be required to attend and engage in the class for the duration of the workshop.
Upon enrolment, you will have up to 4 weeks to complete the course. The course may be completed during the 1 day Virtual workshop. If your initial 4-week enrolment period is due to expire, you may purchase an extension for a further 4 weeks. This must be conducted with in a 6 month period of your course expiring. Refunds are not available if your course enrolment expires, unless special circumstances have taken place. Please review our refunds policy.
Possible job titles following the completion of this course include:
Name | Date | Time | Location | Available Spaces | Cost | |
ARCG – Advanced responsible gambling service – Virtual workshop | 16 September 2024 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 10 | $299.00 | |
ARCG – Advanced responsible gambling service – Virtual workshop | 30 September 2024 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 20 | $299.00 | |
ARCG – Advanced responsible gambling service – Virtual workshop | 8 October 2024 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 20 | $299.00 | |
ARCG – Advanced responsible gambling service – Virtual workshop | 14 October 2024 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 20 | $299.00 | |
ARCG – Advanced responsible gambling service – Virtual workshop | 21 October 2024 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 20 | $299.00 | |
ARCG – Advanced responsible gambling service – Virtual workshop | 28 October 2024 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 20 | $299.00 |
All learners must hold a current NSW RCG (Responsible Conduct of Gambling)
From 1 July 2024, all hotels and clubs with more than 20 Gaming Machine Entitlements will be required to have at least one Responsible Gambling Officer (RGO) on duty when gaming machines are in operation. Venues with significantly more gaming machines will be required to staff more RGOs.
RGOs must complete Advanced Responsible Conduct of Gambling training.
All hotel and club staff, including those working on the floor and senior management, have a shared responsibility to proactively engage with patrons and monitor them for potential gambling harm. An RGO will be expected to have a higher level of responsibility than other gaming staff on the floor, however they are able to seek assistance from any other staff member.
RPL is not offered for this course. Learners must complete the full course and attend the full day Virtual workshop.
Students are required to have the following skills and knowledge prior to enrolment:
Students will need to meet the following entry requirements prior to course commencement.
In order to complete this online course, students will need access to the following:
This course includes specific requirements outlined by Liquor & Gaming NSW on the role of gaming personel at every level of the operation, covering a range of topics including:
Learners will be presented with the series of assessment tasks developed by L&GNSW, all tasks will need to be completed in order to be deemed competent in this unit of competency.
Module name + topics | Assessments | |
1 | Introduction |
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2 | Anticipating and preventing high-intensity situations
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3 | Managing high-intensity situations
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4 | Leading a culture of proactive gambling harm minimisation
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5 | Responsible conduct of gambling in practice
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Upon successful completion of an ARCG course, you will receive an ARCG course completion certificate.
Competency cards
If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.
To add the ARCG endorsement to your physical competency card, visit the competency card self-service portal to manage your competency card online. See link: https://www.onegov.nsw.gov.au/gls_portal/olgr/Transactions/CompetencyCard.mvc/About
Note: In NSW all competencies must expire on the same date, calculated five years from the first competency gained. For example, if your RCG competency expires in June 2024, even if you gain your ARCG competency in Jan 2023 both competencies will still have an expiration date of June 2024. This ensures all your competencies are current and expire on the same date.
Digital Competency cards
You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
https://www.service.nsw.gov.au/guide/digital-licences-and-credentials
You will be provided with online support via emails and phone during the duration of your enrolment as required. If you have any questions or need additional support, you can email enquiry@hinsw.com.au or contact your trainer via the Learner Portal. Your questions will be answered within 24 hours if your enquiry is sent within business hours and 48 hours during weekends. Our support services extended to our students are, but not limited to, administration support, learning support, language, literacy and numeracy support, reasonable adjustment / disability support.
Hospitality Institute of NSW Pty Ltd
RTO Provider Code: 45218
CRICOS Provider Code: 03973M