Dec 18, 2016 · By examining individual interactions and understanding how the customer perceives an interaction, the firm may then develop specific e-CRM ...
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This article examines how—by using an analytical framework—a healthcare provider can develop competitive advantage through implementing electronic customer ...
This framework allows the firm to systematically look at points where the customer interacts with specific organizational assets. By examining individual ...
Jul 2, 2013 · This article examines how — by using an analytical framework — a healthcare provider can develop competitive advantage through implementing ...
By using an analytical framework, a healthcare provider can develop competitive advantage through implementing electronic customer relationship management ...
This article examines how—by using an analytical framework—a healthcare provider can develop competitive advantage through implementing electronic customer ...
In this paper report, a framework will be identifying to determine the main factors that cause to improve the management of customer relationship in the health ...
This article examines how—by using an analytical framework—a healthcare provider can develop competitive advantage through implementing electronic customer ...
analyzed in order to implementing e-CRM [23]. Moreover, the significant problems of organizations in e-CRM implementation revolve around change management.
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This paper has attempted to present a framework for e-CRM implementation by identifying the key factors and their principles in Health Service Industry in ...
Missing: Analysis. | Show results with:Analysis.