However, citizens' channel behavior is complex, consisting of multiple stages and differentiating largely between different groups of citizens. This research ...

Citizen Behavior in a Multi-Channel Environment. Willem Pieterson. University of Twente. P.O. Box 217,. 7500AE Enschede,. The Netherlands. Tel. +31 53 489 2418.

May 18, 2008 · First, to be able to fulfill citizens' needs and second, to be able to influence citizens to use the preferred channels, i.e. the cheapest ...

Citizen Behavior in a Multi-Channel Environment ; Original language, Undefined ; Title of host publication, DG.02008, The proceedings of the 8th Annual ...

Highlights. •. The study develops and tests a framework of sought benefits by citizens when approaching multichannel payment services.

Civil society intermediaries can be family members and friends that accompany citizens in their interactions with government, such as parents that assist their ...

Through pilot projects government agencies attempt to influence this behavior of citizens, directing them towards the online channel. With this paper we provide ...

To this end, this paper utilizes data from a national Canadian survey, where citizens empirically evaluated their channel choice –e-government, new digital ...

This research increases the knowledge on government MCM and as such the possibilities to influence citizen multichannel behavior. Governments have a variety ...

This work analyzes the behavior of two variables which can determine the use of different channels available to citizens to access public services ...