We present a comprehensive framework for managing reports sent to the local government by citizens through well-known instant messaging apps.

We present a comprehensive framework for managing reports sent to the local government by citizens through well-known instant messaging apps.

Nov 28, 2018 · We present a comprehensive framework for managing reports sent to the local government by citizens through well-known instant messaging apps ...

ABSTRACT. We present a comprehensive framework for managing re- ports sent to the local government by citizens through well- known instant messaging apps.

Automatic processing and classification of citizens' reports. G. Angiani, P. Fornacciari, G. Lombardo, M. Mordonini, U. Pietroni, and M. Tomaiuolo ...

This study proposes an automatic classification model for unstructured data by using transportation-related citizen requests from January 15th, 2016 until ...

In this paper, we propose a set of categories encapsulating the different citizens' intents when directing messages to public institutions, e.g., complaining, ...

This article addresses this gap by examining the supply side of digital tools for citizen participation. We compiled a comprehensive dataset of 116 digital ...

If the original classification authority does not specify a date for declassification, the information would be automatically declassified after 10 years. The ...

Support system for the classification of incidences/complains from citizens in Barcelona. IRIS is the service that allows citizens to report incidents or send ...