Modelling Hybrid Human-Artificial Intelligence Cooperation: A Call ...
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We examine a call center use case to determine how variations in human and machine teaming affects average handle time and response quality outputs that affect ...
Oct 5, 2021 · Modelling Hybrid Human-Artificial Intelligence Cooperation: A Call Center Customer Service Case Study December 2020
We examine a call center use case to determine how variations in human and machine teaming affects average handle time and response quality outputs that affect ...
Mar 18, 2021 · We examine a call center use case to determine how variations in human and machine teaming affects average handle time and response quality ...
Human-AI Collaboration Scenarios · Modelling Hybrid Human-Artificial Intelligence Cooperation: A Call Center Customer Service Case Study. Conference Paper. Full ...
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Jun 9, 2023 · A hybrid takes the best attributes of two separate entities and merges those qualities together for an optimised or blended experience of the originals.
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Jul 15, 2024 · Modelling hybrid human-artificial intelligence cooperation: A call center customer service case study. 2020 IEEE international conference on ...
Aug 26, 2024 · Explore how AI is transforming call centers, from automating tasks to enhancing customer service, and its implications for the future of ...
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May 20, 2024 · Human-in-the-Loop AI allows companies to quickly adapt to changing customer expectations and deliver exceptional operational performance.
Jul 30, 2024 · In the Hybrid 2.0 model, humans and AI each play to their strengths. The case and point for Hybrid 2.0 is of course July's Crowdstrike patch ...