With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

Znuny code quality checker.

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

A new API for search within the Znuny framework.

Helper script to migrate a Znuny database into a different RDBMS.

This package adds an additional toolbar search box for config items.

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

With this extention you will be able to add external links to OTRS agent and customer navigation bar.