[Bug]: Unable to install on Synology with DSM 7.2-64570 Update 4 #20716
Description
Bug description
Tried to install on my DS120j via kickstart.sh with claiming but it did not show up in the dashboard. I see during the installation that it tries to write the claiming config file but then the claiming command states that the agent is unclaimed:
Root privileges required to run sh -c printf '[global]\n url = https://app.netdata.cloud\n token = TOKEN\n rooms = ROOM\n' > "/opt/netdata/etc/netdata/claim.conf.tmp"
[/var/services/homes/simon_root/TEMP_NETDATA/netdata-kickstart-gEGdLYn9Ve]$ sudo sh -c printf '[global]\n url = https://app.netdata.cloud\n token = TOKEN\n rooms = ROOM\n' > "/opt/netdata/etc/netdata/claim.conf.tmp"
OK
Root privileges required to run mv -f /opt/netdata/etc/netdata/claim.conf.tmp /opt/netdata/etc/netdata/claim.conf
[/var/services/homes/simon_root/TEMP_NETDATA/netdata-kickstart-gEGdLYn9Ve]$ sudo mv -f /opt/netdata/etc/netdata/claim.conf.tmp /opt/netdata/etc/netdata/claim.conf
OK
Root privileges required to run /opt/netdata/bin/netdatacli reload-claiming-state
[/var/services/homes/simon_root/TEMP_NETDATA/netdata-kickstart-gEGdLYn9Ve]$ sudo /opt/netdata/bin/netdatacli reload-claiming-state
Netdata Agent is not claimed to Netdata Cloud: Agent is not claimed yet
OKExpected behavior
Flawless installation, node showing up in dashboard.
Steps to reproduce
wget -O /tmp/netdata-kickstart.sh https://get.netdata.cloud/kickstart.sh && sh /tmp/netdata-kickstart.sh --stable-channel --claim-token TOKEN --claim-rooms ROOM --claim-url https://app.netdata.cloud
Installation method
kickstart.sh
System info
Linux at-cloud 4.4.302+ #64570 SMP Thu Jul 20 00:06:52 CST 2023 aarch64 GNU/Linux synology_armada37xx_ds120j
DSM Version: DSM 7.2-64570 Update 4Netdata build info
time=2025-07-21T22:35:28.507+02:00 comm=netdata source=daemon level=notice errno="2, No such file or directory" tid=10810 msg="CONFIG: cannot load user config '/opt/netdata/etc/netdata/stream.conf'. Will try stock config."
/opt/netdata/usr/libexec/netdata/plugins.d/system-info.sh: line 461: pgrep: command not found
Packaging:
Netdata Version ____________________________________________ : v2.6.0
Installation Type __________________________________________ : kickstart-static
Package Architecture _______________________________________ : aarch64
Package Distro _____________________________________________ : unknown
Configure Options __________________________________________ : cmake -DCMAKE_BUILD_TYPE=RelWithDebInfo -DCMAKE_C_STANDARD=11 -DCMAKE_CXX_STANDARD=14 -DBUILD_SHARED_LIBS=Off -DCMAKE_C_FLAGS='-march=armv8-a -ffunction-sections -fdata-sections -static -O2 -funroll-loops -DNETDATA_STATIC_BUILD=1 -I/openssl-static/include -I/libnetfilter-acct-static/include/libnetfilter_acct -I/curl-local/include/curl -I/usr/include/libmnl -pipe -fexceptions -fstack-protector-strong -fstack-clash-protection -mbranch-protection=standard -Wno-builtin-macro-redefined -fexceptions -fno-omit-frame-pointer -funwind-tables -fasynchronous-unwind-tables' -DCMAKE_CXX_FLAGS=' -march=armv8-a -ffunction-sections -fdata-sections -static -O2 -funroll-loops -DNETDATA_STATIC_BUILD=1 -I/openssl-static/include -I/libnetfilter-acct-static/include/libnetfilter_acct -I/curl-local/include/curl -I/usr/include/libmnl -pipe -fexceptions -fstack-protector-strong -fstack-clash-protection -mbranch-protection=standard -Wno-builtin-macro-redefined -fexceptions -fno-omit-frame-pointer -funwind-tables -fasynchronous-unwind-tables' -DCMAKE_COMPILE_DEFINITIONS='_GNU_SOURCE' -DCMAKE_EXE_LINKER_FLAGS='-Wl,--gc-sections -static -L/openssl-static/lib64 -L/libnetfilter-acct-static/lib -lnetfilter_acct -L/usr/lib -lmnl -L/usr/lib -lzstd -L/curl-local/lib -fexceptions -fstack-protector-strong -fstack-clash-protection -mbranch-protection=standard -Wno-builtin-macro-redefined -fexceptions -rdynamic' -DCMAKE_SHARED_LINKER_FLAGS='-Wl,--gc-sections -static -L/openssl-static/lib64 -L/libnetfilter-acct-static/lib -lnetfilter_acct -L/usr/lib -lmnl -L/usr/lib -lzstd -L/curl-local/lib'
Default Directories:
User Configurations ________________________________________ : /opt/netdata/etc/netdata
Stock Configurations _______________________________________ : /opt/netdata/usr/lib/netdata/conf.d
Ephemeral Databases (metrics data, metadata) _______________ : /opt/netdata/var/cache/netdata
Permanent Databases ________________________________________ : /opt/netdata/var/lib/netdata
Plugins ____________________________________________________ : /opt/netdata/usr/libexec/netdata/plugins.d
Static Web Files ___________________________________________ : /opt/netdata/usr/share/netdata/web
Log Files __________________________________________________ : /opt/netdata/var/log/netdata
Lock Files _________________________________________________ : /opt/netdata/var/lib/netdata/lock
Home _______________________________________________________ : /opt/netdata/var/lib/netdata
Operating System:
Kernel _____________________________________________________ : Linux
Kernel Version _____________________________________________ : 4.4.302+
Operating System ___________________________________________ : unknown
Operating System ID ________________________________________ : unknown
Operating System ID Like ___________________________________ : unknown
Operating System Version ___________________________________ : unknown
Operating System Version ID ________________________________ : none
Detection __________________________________________________ : unknown
Hardware:
CPU Cores __________________________________________________ : 2
CPU Frequency ______________________________________________ : unknown
RAM Bytes __________________________________________________ : 513585152
Disk Capacity ______________________________________________ : 0
CPU Architecture ___________________________________________ : aarch64
Virtualization Technology __________________________________ : unknown
Virtualization Detection ___________________________________ : none
Container:
Container __________________________________________________ : unknown
Container Detection ________________________________________ : none
Container Orchestrator _____________________________________ : none
Container Operating System _________________________________ : none
Container Operating System ID ______________________________ : none
Container Operating System ID Like _________________________ : none
Container Operating System Version _________________________ : none
Container Operating System Version ID ______________________ : none
Container Operating System Detection _______________________ : none
Features:
Built For __________________________________________________ : Linux
Netdata Cloud ______________________________________________ : YES
Health (trigger alerts and send notifications) _____________ : YES
Streaming (stream metrics to parent Netdata servers) _______ : YES
Back-filling (of higher database tiers) ____________________ : YES
Replication (fill the gaps of parent Netdata servers) ______ : YES
Streaming and Replication Compression ______________________ : YES (zstd lz4 gzip)
Contexts (index all active and archived metrics) ___________ : YES
Tiering (multiple dbs with different metrics resolution) ___ : YES (5)
Machine Learning ___________________________________________ : YES
Memory Allocator ___________________________________________ : system
Database Engines:
dbengine (compression) _____________________________________ : YES (zstd lz4)
alloc ______________________________________________________ : YES
ram ________________________________________________________ : YES
none _______________________________________________________ : YES
Connectivity Capabilities:
ACLK (Agent-Cloud Link: MQTT over WebSockets over TLS) _____ : YES
static (Netdata internal web server) _______________________ : YES
h2o (web server) ___________________________________________ : NO
WebRTC (experimental) ______________________________________ : NO
Native HTTPS (TLS Support) _________________________________ : YES
TLS Host Verification ______________________________________ : YES
Libraries:
LZ4 (extremely fast lossless compression algorithm) ________ : YES
ZSTD (fast, lossless compression algorithm) ________________ : YES
zlib (lossless data-compression library) ___________________ : YES
Brotli (generic-purpose lossless compression algorithm) ____ : NO
protobuf (platform-neutral data serialization protocol) ____ : YES (system)
OpenSSL (cryptography) _____________________________________ : YES
libdatachannel (stand-alone WebRTC data channels) __________ : NO
JSON-C (lightweight JSON manipulation) _____________________ : YES
libcap (Linux capabilities system operations) ______________ : NO
libcrypto (cryptographic functions) ________________________ : YES
libyaml (library for parsing and emitting YAML) ____________ : YES
libmnl (library for working with netfilter) ________________ : YES
stacktraces (library for getting stack traces) _____________ : libbacktrace (mmap, threads, data)
Plugins:
apps (monitor processes) ___________________________________ : YES
cgroups (monitor containers and VMs) _______________________ : YES
cgroup-network (associate interfaces to CGROUPS) ___________ : YES
proc (monitor Linux systems) _______________________________ : YES
tc (monitor Linux network QoS) _____________________________ : YES
diskspace (monitor Linux mount points) _____________________ : YES
freebsd (monitor FreeBSD systems) __________________________ : NO
macos (monitor MacOS systems) ______________________________ : NO
windows (monitor Windows systems) __________________________ : NO
statsd (collect custom application metrics) ________________ : YES
timex (check system clock synchronization) _________________ : YES
idlejitter (check system latency and jitter) _______________ : YES
bash (support shell data collection jobs - charts.d) _______ : YES
debugfs (kernel debugging metrics) _________________________ : YES
cups (monitor printers and print jobs) _____________________ : NO
ebpf (monitor system calls) ________________________________ : NO
freeipmi (monitor enterprise server H/W) ___________________ : NO
network-viewer (monitor TCP/UDP IPv4/6 sockets) ____________ : YES
systemd-journal (monitor journal logs) _____________________ : YES
windows-events (monitor Windows events) ____________________ : NO
nfacct (gather netfilter accounting) _______________________ : YES
perf (collect kernel performance events) ___________________ : YES
slabinfo (monitor kernel object caching) ___________________ : YES
Xen ________________________________________________________ : NO
Xen VBD Error Tracking _____________________________________ : NO
Exporters:
AWS Kinesis ________________________________________________ : NO
GCP PubSub _________________________________________________ : NO
MongoDB ____________________________________________________ : NO
Prometheus (OpenMetrics) Exporter __________________________ : YES
Prometheus Remote Write ____________________________________ : YES
Graphite ___________________________________________________ : YES
Graphite HTTP / HTTPS ______________________________________ : YES
JSON _______________________________________________________ : YES
JSON HTTP / HTTPS __________________________________________ : YES
OpenTSDB ___________________________________________________ : YES
OpenTSDB HTTP / HTTPS ______________________________________ : YES
All Metrics API ____________________________________________ : YES
Shell (use metrics in shell scripts) _______________________ : YES
Debug/Developer Features:
Trace All Netdata Allocations (with charts) ________________ : NO
Developer Mode (more runtime checks, slower) _______________ : NO
Runtime Information:
Profile ____________________________________________________ : iot
Stream Parent (accept data from Children) __________________ : NO
Stream Child (send data to a Parent) _______________________ : NO
Total System Memory ________________________________________ : 513585152
Available System Memory ____________________________________ : 282234880Additional info
Some lines from journalctl:
Jul 21 21:53:53 at-cloud systemd[1]: Starting Netdata, X-Ray Vision for your infrastructure!...
Jul 21 21:53:54 at-cloud netdata[12524]: time=2025-07-21T21:53:54.817+02:00 comm=netdata source=daemon level=info errno="2,
No such file or directory" tid=12524 msg="CONFIG: cannot load user config '/opt/netdata/etc/netdata/netdata.conf'. Will try
the stock version."
Jul 21 21:53:54 at-cloud netdata[12524]: time=2025-07-21T21:53:54.886+02:00 comm=netdata source=daemon level=error errno="2,
No such file or directory" tid=12524 msg="CLAIM: cannot load cloud config '/opt/netdata/var/lib/netdata/cloud.d/cloud.conf
'. Running with internal defaults."
Jul 21 21:54:14 at-cloud sh[13224]: BASH_ERR: report_error [ (12524)"/opt/netdata/bin/srv/netdata -D" -> (12658)"spawn
-plugins " -> (13224)"/bin/sh -c exec /opt/netdata/usr/libexec/netdata/plugins.d/nfacct.plugin 1 " ] /bin/s
h: /opt/netdata/usr/libexec/netdata/plugins.d/nfacct.plugin: Permission denied