Hi everyone. First post, long time lurker.
I received this e-mail from UB support regarding this Keno issue. It's interesting that they mention the only problem came from their "play 10 feature" My friend and I actually found that the exact same pattern existed when playing single games as well. The pattern began as soon as you "won" your first single game then the pattern of 5 kicked in to affect just as it did with the play 10 feature...nonetheless it was not random and it's nice to see Cereus having to spend time and effort to fix this issue.
The e-mail is as follows. (note they only removed the games because they had "little to no action" lol)
Thank you for contacting us.
A recent analysis revealed that our Keno games (Klub Keno, Traditional Keno, Instant Keno 40 ball and Instant Keno 80 ball) had little to no action. For this reason, we have removed these games to focus more heavily on improving the other casino games that have generated more interest from our customers.
Also, we have recently been made aware of a issue with a Keno game offered to our players. The game affected was the ‘ten play’ option of Traditional Keno.
Keno is provided to us by Betsoft Gaming (BSG), a third party software provider. We are one of several licensees worldwide that offer the BSG casino suite. BSG’s RNG has been fully tested and certified Random by Technical Systems Testing (TST).
Initial findings indicate that there is no issue with the RNG, but rather a flaw specific to the game logic in ‘ten play’ only on Traditional Keno. Betsoft Gaming was contacted upon notice of the flaw, immediately after which, the issue was corrected.
A full investigation is being performed on our end as well as by BSG. We are eager to obtain all details and will share those findings with the gaming community.
Please do not hesitate to contact us if there is anything else we can do for you.
Best regards,
Fabian
UB – Support
Support@UB.Com