research-article

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Online Transgender Health Information Seeking: Facilitators, Barriers, and Future Directions

Authors:

Laima Augustaitis,

Leland A. Merrill,

Kristi E Gamarel,

Oliver L. HaimsonAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 205, Pages 1 - 14

https://doi.org/10.1145/3411764.3445091

Published: 07 May 2021 Publication History

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Abstract

Transgender people face difficulties accessing healthcare from providers, and thus often turn to online sources to seek health information. However, online platforms may not properly support trans health information seeking, and health information found online may be limited in accuracy. To examine how online platforms can best support trans health information seeking, we conducted online focus groups with trans people (n = 26) about their experiences with online health information and their needs and desires for online health information seeking platforms. We found that trans people face both facilitators and barriers to finding accurate, actionable information online. Facilitators include online community discovery, group privacy features, and the dual synchronous and asynchronous nature of online content. Barriers include platform censorship, misinformation, hate speech, and lack of tools to flag inaccurate content. We provide recommendations for how platforms can support trans health information seeking by ensuring that medical information is accurate, accessible, easy to locate, and relevant to a diverse set of trans identities and experiences.

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https://doi.org/10.3390/socsci13090483
Usman JChilds CRogerson DKlonizakis M(2024)Online Health Information-Seeking Behaviour among People of African Descent in the United Kingdom: A Qualitative StudyHealthcare10.3390/healthcare1209089712:9(897)Online publication date: 26-Apr-2024
https://doi.org/10.3390/healthcare12090897
Liu YFang AMoriarty GFirman CKraut RZhu H(2024)Exploring Trade-Offs for Online Mental Health Matching: Agent-Based Modeling StudyJMIR Formative Research10.2196/582418(e58241)Online publication date: 1-Oct-2024
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Index Terms

Online Transgender Health Information Seeking: Facilitators, Barriers, and Future Directions
1. Applied computing

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cover image ACM Conferences

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

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ISBN:9781450380966

DOI:10.1145/3411764

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Tohoku University, Japan
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The University of Tokyo, Japan
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Cited By

Aldridge ZMcDermott HThorne NArcelus JWitcomb G(2024)Social Media Creations of Community and Gender Minority Stress in Transgender and Gender-Diverse AdultsSocial Sciences10.3390/socsci1309048313:9(483)Online publication date: 12-Sep-2024
https://doi.org/10.3390/socsci13090483
Usman JChilds CRogerson DKlonizakis M(2024)Online Health Information-Seeking Behaviour among People of African Descent in the United Kingdom: A Qualitative StudyHealthcare10.3390/healthcare1209089712:9(897)Online publication date: 26-Apr-2024
https://doi.org/10.3390/healthcare12090897
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