Evaluation of electronic maritime services using fuzzy logic techniques
Our paper proposes an innovative methodological approach in order to evaluate e-business services. We assume a Multicriteria Decision Analysis (MCDA) framework, where sets of general and domain-specific criteria are used to judge the relative ...
Interactive situation modelling in knowledge-intensive domains
This paper shows how knowledge from various sources in a knowledge intensive domain can be modelled using principles of ethnography. This is achieved by bridging the symmetry of ignorance gap that exists between process owners and system developers. ...
Analysing alternatives for information technology outsourcing decision: an analytic network process approach
Information Technology (IT) outsourcing has become one of the strategies adopted by businesses to manage the information needs of the organisation. The most important reason for IT outsourcing is the organisations' focus on their core competence while ...
Theoretical views on the potential shopper response to RFID item tagging
Radio Frequency Identification (RFID) tagging at the product item level will be an issue concerning shoppers because of its unique abilities to curtail privacy. Retailers will be concerned about how to implement RFID at the product item level. This study ...
Agility in a small software firm: a sense-and-respond analysis
Small software firms are vulnerable to environmental uncertainty. While agile methods and other technologies offer suggestions to this challenge, we know little about how these firms combine project and firm level capabilities to effectively respond to ...
IIMS: an integrated inventory management system based on software agent
Advances in information technology have made the global operation of an enterprise possible. However, the control of information flow and logistics of retail outlets is far more complicated and more necessary than ever. The planning and management of ...
Information systems services outsourcing reality in large Portuguese organisations
Outsourcing has become a major component of information technology strategy in many companies around the world. From the early 1990s to the present, the reality of sourcing has varied significantly, an example being the services that companies typically ...