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- research-articleDecember 2016
Towards a Smarter organization for a Self-servicing Society
DSAI '16: Proceedings of the 7th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusionPages 254–260https://doi.org/10.1145/3019943.3019980Traditional social organizations such as those for the management of healthcare are the result of designs that matched well with an operational context considerably different from the one we are experiencing today. The new context reveals all the ...