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- research-articleOctober 2024
Incivility in Comparison: How Context, Content, and Personal Characteristics Predict Exposure to Uncivil Content
Social Science Computer Review (SSCR), Volume 42, Issue 5Pages 1120–1135https://doi.org/10.1177/08944393241252638Incivility, that is, the breaking of social norms of conversation, is evidently prevalent in online political communication. While a growing literature provides evidence on the prevalence of incivility in different online venues, it is still unclear ...
- research-articleJuly 2024
Incivility in Open Source Projects: A Comprehensive Annotated Dataset of Locked GitHub Issue Threads
MSR '24: Proceedings of the 21st International Conference on Mining Software RepositoriesPages 515–519https://doi.org/10.1145/3643991.3644887In the dynamic landscape of open source software (OSS) development, understanding and addressing incivility within issue discussions is crucial for fostering healthy and productive collaborations. This paper presents a curated dataset of 404 locked ...
- short-paperJuly 2023
How Civil are Comments on TikTok's Educational Videos? Insights for Learning at Scale
L@S '23: Proceedings of the Tenth ACM Conference on Learning @ ScalePages 292–296https://doi.org/10.1145/3573051.3596174Social networking sites present opportunities for informal learning at scale. Researchers have explored the use of TikTok, a site for sharing short-formed videos, for informal and formal learning. As we consider the learning potential of sites like ...
- research-articleJune 2023
Gender-Related Differences in Online Comment Sections: Findings From a Large-Scale Content Analysis of Commenting Behavior
Social Science Computer Review (SSCR), Volume 41, Issue 3Pages 728–747https://doi.org/10.1177/08944393211052042Comment sections below news articles are public fora in which potentially everyone can engage in equal and fair discussions on political and social issues. Yet, empirical studies have reported that many comment sections are spaces of selective ...
- research-articleNovember 2022
Thread With Caution: Proactively Helping Users Assess and Deescalate Tension in Their Online Discussions
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 545, Pages 1–37https://doi.org/10.1145/3555603Incivility remains a major challenge for online discussion platforms, to such an extent that even conversations between well-intentioned users can often derail into uncivil behavior. Traditionally, platforms have relied on moderators to---with or ...
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- research-articleJune 2022
Social Norms and the Dynamics of Online Incivility
Social Science Computer Review (SSCR), Volume 40, Issue 3Pages 717–735https://doi.org/10.1177/0894439320985527Online discussions are performed in the gaze of fellow users. To increase engagement, platforms typically let these users evaluate the comments made by others through rating systems (e.g., via Likes or Down/Up votes). Understanding how such ratings shape,...
- research-articleOctober 2022
How heated is it?: understanding GitHub locked issues
MSR '22: Proceedings of the 19th International Conference on Mining Software RepositoriesPages 309–320https://doi.org/10.1145/3524842.3527957Although issues of open source software are created to discuss and solve technical problems, conversations can become heated, with discussants getting angry and/or agitated for a variety of reasons, such as poor suggestions or violation of community ...
- research-articleOctober 2021
The "Shut the f**k up" Phenomenon: Characterizing Incivility in Open Source Code Review Discussions
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 5, Issue CSCW2Article No.: 353, Pages 1–35https://doi.org/10.1145/3479497Code review is an important quality assurance activity for software development. Code review discussions among developers and maintainers can be heated and sometimes involve personal attacks and unnecessary disrespectful comments, demonstrating, ...
- research-articleApril 2021
Twitter, Incivility and “Everyday” Gendered Othering: An Analysis of Tweets Sent to UK Members of Parliament
Social Science Computer Review (SSCR), Volume 39, Issue 2Pages 259–275https://doi.org/10.1177/0894439319865519Recently, widely reported studies assessed messages sent to UK female MPs online and concluded that they suffer high levels of abuse. However, these studies tended to focus on the most high-profile MPs and the worst instances of abuse or did not include ...
- research-articleOctober 2020
Correlating Self-Report and Trace Data Measures of Incivility: A Proof of Concept
- Toby Hopp,
- Chris J. Vargo,
- Lucas Dixon,
- Nithum Thain,
- Sebastian Stier,
- Pascal Siegers,
- Johannes Breuer,
- Kjerstin Thorson
Social Science Computer Review (SSCR), Volume 38, Issue 5Pages 584–599https://doi.org/10.1177/0894439318814241This study correlated self-report and trace data measures of political incivility. Specifically, we asked respondents to provide estimates of the degree to which they engage in uncivil political communication online. These estimates were then compared to ...
- research-articleSeptember 2020
The “Evil Pleasure”: Abusive Supervision and Third-Party Observers’ Malicious Reactions Toward Victims
Organization Science (INFORMS-ORGS), Volume 31, Issue 5Pages 1115–1137https://doi.org/10.1287/orsc.2019.1349We investigated how abusive supervision influences interactions between third-party observers and abused victims and hypothesized when and why third parties react maliciously toward victims of abusive supervision. Drawing on the theory of rivalry, we ...
- research-articleNovember 2018
Opinion Conflicts: An Effective Route to Detect Incivility in Twitter
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 2, Issue CSCWArticle No.: 117, Pages 1–27https://doi.org/10.1145/3274386In Twitter, there is a rising trend in abusive behavior which often leads to incivility. This trend is affecting users mentally and as a result they tend to leave Twitter and other such social networking sites thus depleting the active user base. In this ...
- research-articleJanuary 2018
Can incivility impede knowledge sharing behaviour?
International Journal of Information Systems and Change Management (IJISCM), Volume 10, Issue 4Pages 295–310https://doi.org/10.1504/ijiscm.2018.098381The core aim of this research is to empirically investigate the impact of work place incivility on knowledge sharing behaviour (KSB). Additionally, a mediating role of organisational support was also assessed. Data were collected with the help of pen and ...
- research-articleFebruary 2017
Socioeconomic Status, Social Capital, and Partisan Polarity as Predictors of Political Incivility on Twitter
Social Science Computer Review (SSCR), Volume 35, Issue 1Pages 10–32https://doi.org/10.1177/0894439315602858Using 414,322 tweets drawn from 143,404 individual Twitter users located in all 435 U.S. congressional districts, this study employed big data and automated content analysis techniques to explore the degree to which socioeconomic status SES, social ...
- research-articleFebruary 2017
Swearing Effects on Citizen-to-Citizen Commenting Online
Social Science Computer Review (SSCR), Volume 35, Issue 1Pages 84–102https://doi.org/10.1177/0894439315602664Swearing, the use of taboo languages tagged with a high level of emotional arousal, has become commonplace in contemporary political culture. The current study attempts to understand the ways in which swearing influences citizen-to-citizen news ...
- research-articleJuly 2016
Meaner on Mobile: Incivility and impoliteness in communicating online
SMSociety '16: Proceedings of the 7th 2016 International Conference on Social Media & SocietyArticle No.: 5, Pages 1–7https://doi.org/10.1145/2930971.2930976This study explores the nature of how mobile social media may potentially be sharpening the tenor of communicating online. Specifically, randomized representative Twitter data was collected for several controversial issues and then examined to determine ...
- articleApril 2014
The "Nasty Effect: " Online Incivility and Risk Perceptions of Emerging Technologies
Journal of Computer-Mediated Communication (JCMC), Volume 19, Issue 3Pages 373–387https://doi.org/10.1111/jcc4.12009Uncivil discourse is a growing concern in American rhetoric, and this trend has expanded beyond traditional media to online sources, such as audience comments. Using an experiment given to a sample representative of the U.S. population, we examine the ...
- ArticleAugust 2011
MACS - Affective Conditioning System for Shared Working Environments
WI-IAT '11: Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03Pages 57–60https://doi.org/10.1109/WI-IAT.2011.35Open plan offices require people to share a common space, and violation of (implicitly or explicitly stated) social norms can cause instances of incivility. Left unaddressed, bad feeling can lead to diminished productivity and cooperation in a shared ...
- articleMay 2011
Relational Outcomes of Multicommunicating: Integrating Incivility and Social Exchange Perspectives
Organization Science (INFORMS-ORGS), Volume 22, Issue 3Pages 754–771https://doi.org/10.1287/orsc.1100.0540New communication technologies, increased virtual communication, and the intense pressure for managers and employees to be continually available and “online” are giving rise to a new and emerging workplace behavior: multicommunicating (MC), or the ...