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- short-paperOctober 2023
Learning What to Ask: Mining Product Attributes for E-commerce Sales from Massive Dialogue Corpora
CIKM '23: Proceedings of the 32nd ACM International Conference on Information and Knowledge ManagementPages 5031–5035https://doi.org/10.1145/3583780.3614745Conversational Recommender Systems (CRSs) are extensively applied in e-commercial platforms that recommend items to users. To ensure accurate recommendation, agents usually ask for users' preferences towards specific product attributes which are pre-...
- research-articleAugust 2023
Improving Conversational Recommendation Systems via Counterfactual Data Simulation
KDD '23: Proceedings of the 29th ACM SIGKDD Conference on Knowledge Discovery and Data MiningPages 2398–2408https://doi.org/10.1145/3580305.3599387Conversational recommender systems~(CRSs) aim to provide recommendation services via natural language conversations. Although a number of approaches have been proposed for developing capable CRSs, they typically rely on sufficient training data for ...
- research-articleOctober 2022
Rethinking Conversational Recommendations: Is Decision Tree All You Need?
CIKM '22: Proceedings of the 31st ACM International Conference on Information & Knowledge ManagementPages 686–695https://doi.org/10.1145/3511808.3557433Conversational recommender systems (CRS) dynamically obtain the users' preferences via multi-turn questions and answers. The existing CRS solutions are widely dominated by deep reinforcement learning algorithms. However, deep reinforcement learning ...
- research-articleOctober 2022
Quantifying and Mitigating Popularity Bias in Conversational Recommender Systems
CIKM '22: Proceedings of the 31st ACM International Conference on Information & Knowledge ManagementPages 1238–1247https://doi.org/10.1145/3511808.3557423Conversational recommender systems (CRS) have shown great success in accurately capturing a user's current and detailed preference through the multi-round interaction cycle while effectively guiding users to a more personalized recommendation. Perhaps ...
- research-articleOctober 2022
Hierarchical Conversational Preference Elicitation with Bandit Feedback
CIKM '22: Proceedings of the 31st ACM International Conference on Information & Knowledge ManagementPages 2827–2836https://doi.org/10.1145/3511808.3557347The recent advances of conversational recommendations provide a promising way to efficiently elicit users' preferences via conversational interactions. To achieve this, the recommender system conducts conversations with users, asking their preferences ...
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- research-articleAugust 2022
Extracting Relevant Information from User's Utterances in Conversational Search and Recommendation
KDD '22: Proceedings of the 28th ACM SIGKDD Conference on Knowledge Discovery and Data MiningPages 1275–1283https://doi.org/10.1145/3534678.3539471Conversational search and recommendation systems can ask clarifying questions through the conversation and collect valuable information from users. However, an important question remains: how can we extract relevant information from the user's utterances ...
- research-articleAugust 2022
Towards Unified Conversational Recommender Systems via Knowledge-Enhanced Prompt Learning
KDD '22: Proceedings of the 28th ACM SIGKDD Conference on Knowledge Discovery and Data MiningPages 1929–1937https://doi.org/10.1145/3534678.3539382Conversational recommender systems (CRS) aim to proactively elicit user preference and recommend high-quality items through natural language conversations. Typically, a CRS consists of a recommendation module to predict preferred items for users and a ...
- research-articleJuly 2022
User-Centric Conversational Recommendation with Multi-Aspect User Modeling
SIGIR '22: Proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 223–233https://doi.org/10.1145/3477495.3532074Conversational recommender systems (CRS) aim to provide highquality recommendations in conversations. However, most conventional CRS models mainly focus on the dialogue understanding of the current session, ignoring other rich multi-aspect information ...
- research-articleJuly 2022
Analyzing and Simulating User Utterance Reformulation in Conversational Recommender Systems
SIGIR '22: Proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 133–143https://doi.org/10.1145/3477495.3531936User simulation has been a cost-effective technique for evaluating conversational recommender systems. However, building a human-like simulator is still an open challenge. In this work, we focus on how users reformulate their utterances when a ...
- research-articleFebruary 2022
C²-CRS: Coarse-to-Fine Contrastive Learning for Conversational Recommender System
WSDM '22: Proceedings of the Fifteenth ACM International Conference on Web Search and Data MiningPages 1488–1496https://doi.org/10.1145/3488560.3498514Conversational recommender systems (CRS) aim to recommend suitable items to users through natural language conversations. For developing effective CRSs, a major technical issue is how to accurately infer user preference from very limited conversation ...
- research-articleOctober 2021
Popcorn: Human-in-the-loop Popularity Debiasing in Conversational Recommender Systems
CIKM '21: Proceedings of the 30th ACM International Conference on Information & Knowledge ManagementPages 494–503https://doi.org/10.1145/3459637.3482461Recent conversational recommender systems (CRS) provide a promising solution to accurately capture a user's preferences by communicating with users in natural language to interactively guide them while pro-actively eliciting their current interests. ...
- research-articleAugust 2021
Increasing Diversity through Dynamic Critique in Conversational Recipe Recommendations
CEA '21: Proceedings of the 13th International Workshop on Multimedia for Cooking and Eating ActivitiesPages 9–16https://doi.org/10.1145/3463947.3469237Conversational recommender systems help to guide users to discover items of interest while exploring the search space. During the exploration process, the user provides feedback on recommended items to refine subsequent recommendations. On one hand, ...
- research-articleAugust 2021
- research-articleJuly 2021
Comparison-based Conversational Recommender System with Relative Bandit Feedback
SIGIR '21: Proceedings of the 44th International ACM SIGIR Conference on Research and Development in Information RetrievalPages 1400–1409https://doi.org/10.1145/3404835.3462920With the recent advances of conversational recommendations, the recommender system is able to actively and dynamically elicit user preference via conversational interactions. To achieve this, the system periodically queries users' preference on ...
- research-articleNovember 2020
A Socially-Aware Conversational Recommender System for Personalized Recipe Recommendations
HAI '20: Proceedings of the 8th International Conference on Human-Agent InteractionPages 78–86https://doi.org/10.1145/3406499.3415079One potential solution to help people change their eating behavior is to develop conversational systems able to recommend healthy recipes. Beyond the intrinsic quality of the recommendations themselves, various factors might also influence users? ...
- short-paperOctober 2020
Leveraging Historical Interaction Data for Improving Conversational Recommender System
CIKM '20: Proceedings of the 29th ACM International Conference on Information & Knowledge ManagementPages 2349–2352https://doi.org/10.1145/3340531.3412098Recently, conversational recommender system (CRS) has become an emerging and practical research topic. Most of the existing CRS methods focus on learning effective preference representations for users from conversation data alone. While, we take a new ...
- research-articleAugust 2020
Improving Conversational Recommender Systems via Knowledge Graph based Semantic Fusion
KDD '20: Proceedings of the 26th ACM SIGKDD International Conference on Knowledge Discovery & Data MiningPages 1006–1014https://doi.org/10.1145/3394486.3403143Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. Although several efforts have been made for CRS, two major issues still remain to be solved. First, the conversation data itself ...
- research-articleMarch 2020
Navigation-by-preference: a new conversational recommender with preference-based feedback
IUI '20: Proceedings of the 25th International Conference on Intelligent User InterfacesPages 155–165https://doi.org/10.1145/3377325.3377496We present Navigation-by-Preference, n-by-p, a new conversational recommender that uses what the literature calls preference-based feedback. Given a seed item, the recommender helps the user navigate through item space to find an item that aligns with ...
- demonstrationSeptember 2018
Picture-based navigation for diagnosing post-harvest diseases of apple
- Maximilian Nocker,
- Gabriele Sottocornola,
- Markus Zanker,
- Sanja Baric,
- Greice Amaral Carneiro,
- Fabio Stella
RecSys '18: Proceedings of the 12th ACM Conference on Recommender SystemsPages 506–507https://doi.org/10.1145/3240323.3241616This demo presents a conversational navigation approach for a diagnostic application of postharvest diseases of apple with the goal to educate users on the diagnosed diseases as well as to recommend consequences for the storage facility and what action ...
- research-articleMarch 2013
Inferring user utility for query revision recommendation
SAC '13: Proceedings of the 28th Annual ACM Symposium on Applied ComputingPages 245–252https://doi.org/10.1145/2480362.2480416A recommender system (RS) can infer constraints on the user utility function by observing the queries selected by a user among those it has suggested. Reasoning on these constraints it can avoid suggesting queries that retrieve products with an inferior ...