As cities transform, disrupting citizens’ lives, their participation in urban development is often undervalued despite its importance. Citizen complaint systems exist but are often limited in fostering meaningful dialogue with municipalities. Meanwhile, ...

Conversational agents (CAs) have become ubiquitous in our daily lives. Recognizing the potential of CAs being persuasive agents, we are interested in leveraging CAs to reduce compulsive smartphone use, a widespread behavior among young adults that can ...

The sociotechnical approach to the design of interactive systems has been seen as a means of acknowledging and understanding the benefits and risks of emerging and innovative technologies. However, implementing such an approach in practice is easier ...

Chatbots are becoming increasingly popular as a human-computer interface. The traditional best practices normally applied to User Experience (UX) design cannot easily be applied to chatbots, nor can conventional usability testing techniques guarantee ...

This article presents an application which combines chatbot and OCR techniques. The core value of CardBot is helping people manage business card cleverly and intuitively, and providing personalized services as a virtual assistant.