Recently, research has shown that replacing a human with an agent in a pair programming context can bring similar benefits such as increased code quality, productivity, self-efficacy, and knowledge transfer as it does with a human. However, to ...

Text-based chatbots are increasingly being implemented in the tourism sector to supplement online customer service encounters. However, customers often perceive conversations with chatbots as unnatural and impersonal. Therefore, we investigated whether ...

This study investigated the effects of (in)formal chatbot responses and brand familiarity on social presence, appropriateness, brand attitude, and quality of interaction. An online experiment using a 2 (Communication Style: Informal vs. Formal) by ...

This study examined the claim of democracy in computer-mediated communication with regard to amount of participation and communicative style of genders and the effect of topic of discussion on these aspects. To this aim, 300 randomly- chosen messages ...

The objective of this paper is to investigate the effects of communication styles and culture on people's accepting recommendations from robots. The goal was to provide insight for culturally adaptive robot design. The independent variables were ...