research-article

Online interaction between citizens and municipalities in Istanbul

Author:

Itir AkdoganAuthors Info & Claims

ICEGOV '10: Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance

Pages 232 - 237

https://doi.org/10.1145/1930321.1930369

Published: 25 October 2010 Publication History

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Abstract

In the e-governance literature, government websites have been first studied from the supply side with the analysis of governments' use of new information and communication technologies (ICT). As ICT penetrated in society, scholars refocused their discussions on the demand side. They analyzed how citizens use the tools of e-governance. Most research has shown that the potential use of government websites didn't match the actual use. Number of reasons has been suggested for citizens' non-use of this technology around the world. This paper analyses limits and challenges of online interaction between municipalities and citizens, who, by contrast, wish to use municipal websites, and communicate with municipal officials. Empirical data collected in Istanbul by interviews with activists and ordinary citizens show that citizens who have access to ICT wish to e-interact with municipalities but there are limitations that mostly stem from the municipalities' side. Following the discussion over the data, this paper concludes with strategy recommendations for municipalities to increase the use of municipal website, and to improve e-communication and e-participation.

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Cited By

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Hasan M(2015)E-Government Service Research DevelopmentInternational Journal of E-Services and Mobile Applications10.4018/ijesma.20150101027:1(22-49)Online publication date: 1-Jan-2015
https://dl.acm.org/doi/10.4018/ijesma.2015010102
Hasan M(2015)E-Government Service Research DevelopmentPublic Affairs and Administration10.4018/978-1-4666-8358-7.ch025(538-568)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-8358-7.ch025
Rojas JRuiz CFarfán CDavies JPardo TTallo ILeosk N(2011)e-participation and e-governance at web 2.0 in local governments of ColombiaProceedings of the 5th International Conference on Theory and Practice of Electronic Governance10.1145/2072069.2072123(301-304)Online publication date: 26-Sep-2011
https://dl.acm.org/doi/10.1145/2072069.2072123

Index Terms

Online interaction between citizens and municipalities in Istanbul
1. Applied computing
  1. Law, social and behavioral sciences

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Published In

ICEGOV '10: Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance

October 2010

452 pages

ISBN:9781450300582

DOI:10.1145/1930321

Editors:
Jim DAVIES
Computing Laboratory, University of Oxford, UK
,
Tomasz JANOWSKI
Center for Electronic Governance, UNU-IIST, Macao SAR
,
General Chairs:
Peter HADDAWY
UNU-IIST, Macao SAR
,
HONG Yi
National School of Administration, China
,
Theresa PARDO
Center for Technology in Government, University at Albany, SUNY

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 October 2010

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ICEGOV '10

ICEGOV '10: 4th International Conference on Theory and Practice of Electronic Governance

October 25 - 28, 2010

Beijing, China

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Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

View all

Hasan M(2015)E-Government Service Research DevelopmentInternational Journal of E-Services and Mobile Applications10.4018/ijesma.20150101027:1(22-49)Online publication date: 1-Jan-2015
https://dl.acm.org/doi/10.4018/ijesma.2015010102
Hasan M(2015)E-Government Service Research DevelopmentPublic Affairs and Administration10.4018/978-1-4666-8358-7.ch025(538-568)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-8358-7.ch025
Rojas JRuiz CFarfán CDavies JPardo TTallo ILeosk N(2011)e-participation and e-governance at web 2.0 in local governments of ColombiaProceedings of the 5th International Conference on Theory and Practice of Electronic Governance10.1145/2072069.2072123(301-304)Online publication date: 26-Sep-2011
https://dl.acm.org/doi/10.1145/2072069.2072123

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Evaluating and improving e-participation in Istanbul

Using E-Government to Reinforce Government–Citizen Relationships

Electronic participation system: the Nigerian perspective