research-article

Not Just About the User: Acceptance of Speech Interaction in Public Spaces

Authors:

Monique Faye Baier,

Michael BurmesterAuthors Info & Claims

MuC '19: Proceedings of Mensch und Computer 2019

Pages 349 - 359

https://doi.org/10.1145/3340764.3340801

Published: 08 September 2019 Publication History

Abstract

The use of speech interaction in public spaces doesn't only affect the user experience, but also people being present in the same situation. Whether they like it or not, they are confronted and influenced by the interaction of the user. This study examined the subjective perception of speech interaction in public spaces from two different perspectives: user and bystanders. The scientific assumption is that speech interaction might be misunderstood and unpleasantly experienced by bystanders. Therefore, we further assume that users are aware of this effect and feeling uncomfortable in causing such perceptions to others. The expected consequence for the users is that they are inhibited in their interaction. An online survey has been conducted to examine subjective perceptions of the experience with speech interaction in public spaces from the perspective of bystanders and users. Three factors have been identified, which include 17 aspects that may influence the social acceptance of speech interaction. Furthermore, the location has a significant influence on the willingness to use speech interaction in public spaces.

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Cited By

Von Terzi PDiefenbach S(2023)The Attendant Perspective: Present Others in Public Technology InteractionsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581231(1-18)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581231
Jansen PColley MRukzio E(2022)A Design Space for Human Sensor and Actuator Focused In-Vehicle Interaction Based on a Systematic Literature ReviewProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35346176:2(1-51)Online publication date: 7-Jul-2022
https://dl.acm.org/doi/10.1145/3534617
Weber PKrings KNießner JBrodesser SLudwig T(2021)FoodChattAR: Exploring the Design Space of Edible Virtual Agents for Human-Food InteractionProceedings of the 2021 ACM Designing Interactive Systems Conference10.1145/3461778.3461998(638-650)Online publication date: 28-Jun-2021
https://dl.acm.org/doi/10.1145/3461778.3461998
Show More Cited By

Index Terms

Not Just About the User: Acceptance of Speech Interaction in Public Spaces
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image ACM Other conferences

MuC '19: Proceedings of Mensch und Computer 2019

September 2019

863 pages

ISBN:9781450371988

DOI:10.1145/3340764

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 08 September 2019

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MuC'19

MuC'19: Mensch-und-Computer

September 8 - 11, 2019

Hamburg, Germany

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Cited By

Von Terzi PDiefenbach S(2023)The Attendant Perspective: Present Others in Public Technology InteractionsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581231(1-18)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581231
Jansen PColley MRukzio E(2022)A Design Space for Human Sensor and Actuator Focused In-Vehicle Interaction Based on a Systematic Literature ReviewProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35346176:2(1-51)Online publication date: 7-Jul-2022
https://dl.acm.org/doi/10.1145/3534617
Weber PKrings KNießner JBrodesser SLudwig T(2021)FoodChattAR: Exploring the Design Space of Edible Virtual Agents for Human-Food InteractionProceedings of the 2021 ACM Designing Interactive Systems Conference10.1145/3461778.3461998(638-650)Online publication date: 28-Jun-2021
https://dl.acm.org/doi/10.1145/3461778.3461998
Pandey LHasan KArif AKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Acceptability of Speech and Silent Speech Input Methods in Private and PublicProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445430(1-13)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445430
Weber PLudwig TPreim BNürnberger AHansen C(2020)(Non-)Interacting with conversational agentsProceedings of Mensch und Computer 202010.1145/3404983.3405513(321-331)Online publication date: 6-Sep-2020
https://dl.acm.org/doi/10.1145/3404983.3405513
Koelle MAnanthanarayan SBoll SBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Social Acceptability in HCI: A Survey of Methods, Measures, and Design StrategiesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376162(1-19)Online publication date: 21-Apr-2020
https://dl.acm.org/doi/10.1145/3313831.3376162

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