article

IT consumerization and the transformation of IT governance

Authors:

Robert Wayne Gregory,

Evgeny Kaganer,

Ola Henfridsson,

Thierry Jean RuchAuthors Info & Claims

MIS Quarterly, Volume 42, Issue 4

Pages 1225 - 1254

https://doi.org/10.25300/MISQ/2018/13703

Published: 01 December 2018 Publication History

Abstract

IT governance describes the decision rights and accountability framework used to ensure the alignment of IT-related activities with the organization's strategy and objectives. Conversely, IT consumerization refers to the process whereby the changing practices and expectations of consumers influence the IT-related activities of workers and managers in organizations. We propose that IT consumerization not only challenges the foundations of IT governance but ultimately also transforms it. To explore this research problem, we utilize the punctuated equilibrium theory and a case study of IT consumerization and the transformation of IT governance in a large global bank. Our findings suggest that the widespread adoption of digital technology in everyday life leads to "everyone's IT," which is a new set of shared beliefs among consumers that highlights democratized access and individualized use of IT. As everyone's IT beliefs begin to alter the IT-related activities of workers, the result is IT governance misalignments that ultimately lead to a punctuated transformation of IT governance that dismantles functional IT governance. The establishment of platform-based governance marks a new equilibrium period. Our mid-range theory contributes to the IS domain with the novel concept of everyone's IT and a grounded explanation of IT governance transformation in the context of IT consumerization. Our theory offers a set of significant research and practical implications.

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Cited By

Angelopoulos SBendoly EFransoo JHoberg KOu CTenhiälä A(2023)Digital transformation in operations managementJournal of Operations Management10.1002/joom.127169:6(876-889)Online publication date: 13-Aug-2023
https://dl.acm.org/doi/10.1002/joom.1271
Sadiq SAryani ADemartini GHua WIndulska MBurton-Jones AKhosravi HBenavides-Prado DSellis TSomeh IVaithianathan RWang SZhou X(2022)Information Resilience: the nexus of responsible and agile approaches to information useThe VLDB Journal — The International Journal on Very Large Data Bases10.1007/s00778-021-00720-231:5(1059-1084)Online publication date: 16-Jan-2022
https://dl.acm.org/doi/10.1007/s00778-021-00720-2
Zamani EPouloudi NGiaglis GWareham J(2021)Accommodating Practices During Episodes of Disillusionment with Mobile ITInformation Systems Frontiers10.1007/s10796-019-09972-423:2(453-475)Online publication date: 1-Apr-2021
https://dl.acm.org/doi/10.1007/s10796-019-09972-4
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cover image MIS Quarterly

MIS Quarterly Volume 42, Issue 4

December 2018

450 pages

ISSN:0276-7783

Editors:
Elena Karahanna
University of Georgia
,
Izak Benbasat
University of British Columbia
,
Ravi Bapna
University of Minnesota

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Society for Information Management and The Management Information Systems Research Center

United States

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Published: 01 December 2018

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Angelopoulos SBendoly EFransoo JHoberg KOu CTenhiälä A(2023)Digital transformation in operations managementJournal of Operations Management10.1002/joom.127169:6(876-889)Online publication date: 13-Aug-2023
https://dl.acm.org/doi/10.1002/joom.1271
Sadiq SAryani ADemartini GHua WIndulska MBurton-Jones AKhosravi HBenavides-Prado DSellis TSomeh IVaithianathan RWang SZhou X(2022)Information Resilience: the nexus of responsible and agile approaches to information useThe VLDB Journal — The International Journal on Very Large Data Bases10.1007/s00778-021-00720-231:5(1059-1084)Online publication date: 16-Jan-2022
https://dl.acm.org/doi/10.1007/s00778-021-00720-2
Zamani EPouloudi NGiaglis GWareham J(2021)Accommodating Practices During Episodes of Disillusionment with Mobile ITInformation Systems Frontiers10.1007/s10796-019-09972-423:2(453-475)Online publication date: 1-Apr-2021
https://dl.acm.org/doi/10.1007/s10796-019-09972-4
Hönigsberg SDias MDinter B(2021)Design Principles for Digital Transformation in Traditional SMEs - An Antipodean ComparisonThe Next Wave of Sociotechnical Design10.1007/978-3-030-82405-1_36(375-386)Online publication date: 4-Aug-2021
https://dl.acm.org/doi/10.1007/978-3-030-82405-1_36
Magnusson JKhisro JMelin U(2020)A Pathology of Public Sector IT Governance: How IT Governance Configuration Counteracts AmbidexterityElectronic Government10.1007/978-3-030-57599-1_3(29-41)Online publication date: 31-Aug-2020
https://dl.acm.org/doi/10.1007/978-3-030-57599-1_3

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