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It's all in the words: supporting work activites with lightweight tools

Published: 01 November 1999 Publication History

Abstract

The development of tools to support synchronous communications between non-collocated colleagues has received considerable attention in recent years. Much of the work has focused on increasing a sense of co-presence between interlocutors by supporting aspects of face-to-face conversations that go beyond mere words (e.g. gaze, postural shifts). In this regard, a design goal for many environments is the provision of as much media-richness as possible to support non-collocated communication. In this paper we present results from our most recent interviews studying the use of a text-based virtual environment to support work collaborations. We describe how such an environment, though lacking almost all the visual and auditory cues known to be important in face-to-face conversation, has played an important role in day-to-day communication. We offer a set of characteristics we feel are important to the success of this text-only tool and discuss issues emerging from its long-term use.

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  • (2014)The Blurring Boundaries Between Synchronicity and AsynchronicityInternational Journal of Business Communication10.1177/232948841452544051:4(337-358)Online publication date: 11-Apr-2014
  • (2014)Reconciling rhythmsProceedings of the 17th ACM conference on Computer supported cooperative work & social computing10.1145/2531602.2531736(134-145)Online publication date: 15-Feb-2014
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Published In

cover image ACM Conferences
GROUP '99: Proceedings of the 1999 ACM International Conference on Supporting Group Work
November 1999
400 pages
ISBN:1581130651
DOI:10.1145/320297
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 01 November 1999

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Author Tags

  1. computer mediated communication
  2. distrubted callaboration
  3. interviews
  4. presence
  5. text-based communication
  6. virtual environmnets

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GROUP99
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GROUP99: Conference on Supporting Group Work
November 14 - 17, 1999
Arizona, Phoenix, USA

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Overall Acceptance Rate 125 of 405 submissions, 31%

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The 2025 ACM International Conference on Supporting Group Work
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Cited By

View all
  • (2017)The effect of user experience in online games on word of mouthComputers in Human Behavior10.1016/j.chb.2017.05.01575:C(329-338)Online publication date: 1-Oct-2017
  • (2014)The Blurring Boundaries Between Synchronicity and AsynchronicityInternational Journal of Business Communication10.1177/232948841452544051:4(337-358)Online publication date: 11-Apr-2014
  • (2014)Reconciling rhythmsProceedings of the 17th ACM conference on Computer supported cooperative work & social computing10.1145/2531602.2531736(134-145)Online publication date: 15-Feb-2014
  • (2013)What groupware functionality do users really use?: A study of collaboration within digital ecosystems2013 7th IEEE International Conference on Digital Ecosystems and Technologies (DEST)10.1109/DEST.2013.6611328(49-54)Online publication date: Jul-2013
  • (2012)Work Item TaggingIEEE Transactions on Software Engineering10.1109/TSE.2010.9138:1(19-34)Online publication date: 1-Jan-2012
  • (2012)Combining ethnography and object-orientation for mobile interaction designInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2011.10.00470:3(197-217)Online publication date: 1-Mar-2012
  • (2011)Structuring a Local Virtual Work Ecology for a Collaborative, Multi-Institutional Higher Educational ProjectInstructional Design10.4018/978-1-60960-503-2.ch602(1364-1392)Online publication date: 2011
  • (2011)Collaborative rhythmProceedings of the ACM 2011 conference on Computer supported cooperative work10.1145/1958824.1958861(245-254)Online publication date: 19-Mar-2011
  • (2011)Motivated learning agent model for distributed collaborative systemsExpert Systems with Applications: An International Journal10.1016/j.eswa.2010.05.00338:2(1079-1088)Online publication date: 1-Feb-2011
  • (2010)Optimized chat server protocol for server side scripting languages2010 5th International Conference on Industrial and Information Systems10.1109/ICIINFS.2010.5578709(189-194)Online publication date: Jul-2010
  • Show More Cited By

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