Nothing Special   »   [go: up one dir, main page]

skip to main content
article

Editorial: Modelling user experience - An agenda for research and practice

Published: 01 September 2010 Publication History

Abstract

Although 'user experience' (UX) has become a fashionable term in human-computer interaction over the past 15 years, the practical application of this (multidimensional) concept requires further advances. First, measurement models of UX are essential: they allow the concept to be measured accurately and, thereby, can aid the evaluation of interactive computer systems. Second, structural models of UX are needed: they establish the structural (antecedent-consequent or cause-and-effect) relations between its components and of these components to characteristics of users and computer systems; consequently, they can inform the design of interactive computer systems. As a proposed agenda for research and practice, we discuss various issues that need to be considered in developing and applying both types of model. We anticipate the further fruitful application of the concept of UX in terms of its measurement models and structural models.

References

[1]
Attitudes, Personality and Behavior. Dorsey Press, Chicago.
[2]
Battarbee, K., 2003. Defining co-experience. In: Proceedings of the 2003 International Conference on Designing Pleasurable Products and Interfaces, Pittsburgh, USA, pp. 109-113.
[3]
Bevan, N., 2009. What is the difference between the purpose of usability and user experience evaluation methods. In: Proceedings of the Workshop UXEM'09 (INTERACT'09), Uppsala, Sweden.
[4]
How emotion is made and measured. International Journal of Human-Computer Studies. v65. 275-291.
[5]
A tetrad test for causal indicators. Psychological Methods. v5 i1. 3-22.
[6]
Time Series Analysis: Forecasting and Control. rev. ed. Holden-Day, Oakland, California.
[7]
Nonequivalence of on-line and paper-and-pencil psychological tests: the case of the prospective memory questionnaire. Behavior Research Methods. v37. 148-154.
[8]
Social measurement: what stands in its way?. Social Research. v62 i2.
[9]
Cairns, P., 2007. HCI¿ not as it should be: inferential statistics in HCI research. In: Proceedings of the 21st British CHI Group Annual Conference on HCI 2007: People and Computers XXI, vol. 1. Lancaster, UK, pp. 195-201.
[10]
The Psychology of Human-Computer Interaction. Erlbaum, Hillsdale, NJ.
[11]
ERP training with a web-based electronic learning system: the flow theory perspective. International Journal of Human-Computer Studies. v65. 223-243.
[12]
Measuring service quality in e-reading. Journal of Service Research. v8 i3. 260-275.
[13]
Theory of planned behaviour and health behaviour. In: Conner, M., Norman, P. (Eds.), Predicting Health Behaviour: Research and Practice with Social Cognition Models, Open University Press, Maidenhead, Berkshire. pp. 170-222.
[14]
Design aesthetics leading to m-loyalty in mobile commerce. Information & Management. v43. 950-963.
[15]
Czerwinski, M., Horvitz, E., & Cutrell, E., 2001. Subjective duration assessment: an implicit probe for software usability? In: Proceedings of IHM-HCI 2001, Lille, France, pp. 167-170.
[16]
A cyclic model of information seeking in hyperlinked environments: the role of goals, self-efficacy, and intrinsic motivation. International Journal of Human-Computer Studies. v65. 170-182.
[17]
User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies. v38. 475-487.
[18]
A critical assessment of potential measurement biases in the technology acceptance model: three experiments. International Journal of Human-Computer Studies. v45. 19-45.
[19]
The error term in formative measurement models: interpretations and modelling implications. Journal of Modelling in Management. v1 i1. 7-17.
[20]
Advancing formative measurement models. Journal of Business Research. v61. 1203-1218.
[21]
Where the Action Is: The foundations of Embodied Interaction. MIT Press.
[22]
Draper, S.W., 1993. The notion of task in HCI. In: Proceedings of CHI'93, Amsterdam, the Netherlands, pp. 207-208.
[23]
On the nature and direction of relationships between constructs and measures. Psychological Methods. v5 i2. 155-174.
[24]
Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields. Springer, Berlin.
[25]
A person-artefact-task (PAT) model of flow antecedents in computer-mediated environments. International Journal of Human-Computer Studies. v59. 475-496.
[26]
Finstad, K., this volume. The usability metric for user experience.
[27]
Frøkjær, E., Hertzum, M., Hornbæk, K., 2000. Measuring usability: are effectiveness, efficiency, and satisfaction really correlated? In: Proceedings of CHI2000, pp. 345-352.
[28]
Ganglbauer, E., Schrammel, J., Deutsch, S., Tscheligi, M., 2009. Applying psychophysiological methods for measuring user experience: possibilities, challenges and feasibility. Workshop on user experience evaluation methods in product development. August 25, 2009. Uppsala, Sweden.
[29]
Damaged merchandise? A review of experiments that compare usability evaluation methods. Human-Computer Interaction. v13. 203-261.
[30]
Harper, B., Slaughter, L., Norman, K., 1997. Questionnaire administration via the WWW: a validation and reliability study for a user satisfaction questionnaire. In: Paper Presented at WebNet 97, Association for the Advancement of Computing in Education, Toronto, Ontario, Canada. <http://www.lap.umd.edu/webnet/paper.html> (retrieved 20.07.02).
[31]
Towards a theory of user judgment of aesthetics and user interface quality. Transactions on Computer-Human Interaction. v15 i4.
[32]
The interplay of beauty, goodness, and usability in interactive products. Human-Computer Interaction. v19. 319-349.
[33]
Hassenzahl, M., Sandweg, N., 2004. From mental effort to perceived usability: transforming experiences into summary assessments. In: Conference on Human Factors in Computing Systems: CHI '04 Extended Abstracts on Human Factors in Computing Systems. ACM, New York, pp. 1283-1286.
[34]
User experience: a research agenda. Behaviour and Information Technology. v25. 91-97.
[35]
Factors influencing the usage of websites: the case of a generic portal in the Netherlands. Information &amp; Management. v40. 541-549.
[36]
Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations. Sage, Thousand Oaks, CA.
[37]
Current practice in measuring usability: challenges to usability studies and research. International Journal of Human-Computer Studies. v64. 79-102.
[38]
Hornbæk, K., Law, E.L.-C., 2007. Meta-analysis of correlations among usability measures. In: Proceedings of CHI 2007, San Jose, USA.
[39]
Reconsidering formative measurement. Psychological Methods. v12 i2. 205-218.
[40]
ISO 9241-210, 2010. Ergonomics of Human-System Interaction - Part 210: Human-centred Design for Interactive Systems.
[41]
Development and validation of a scale to measure optimal experience: the flow state scale. Journal of Sport &amp; Exercise Psychology. v18. 17-35.
[42]
Critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research. v30 i2. 199-218.
[43]
Karapanos, E., Zimmerman, J., Forlizzi, J., Martens, J.-B., this volume. Measuring the dynamics of experience over time.
[44]
Neural correlates of beauty. Journal of Neurophysiology. v91 i4. 1699-1705.
[45]
Ketola, P., Roto, V., 2008. Exploring user experience measurement needs. In: Proceedings of 5th COST294-MAUSE Open Workshop on Valid Useful User Experience Measurement (VUUM), Reykjavik, Iceland.
[46]
Kissel, G., 1995. The effect of computer experience on subject and objective software usability measures. In: Proceedings of CHI'95, pp. 284-285.
[47]
Principles and Practice of Structural Equation Modelling. second ed. Guilford Press, Hove, United Kingdom.
[48]
The Structure of Scientific Revolutions. University of Chicago Press, Chicago.
[49]
Cognition in Practice: Mind, Mathematics and Culture in Everyday Life. Cambridge University Press, New York.
[50]
Assessing dimensions of perceived visual aesthetics of web sites. International Journal of Human-Computer Studies. v60. 269-298.
[51]
Law, E.L.-C., Hornbæk, K., 2007. Measures of usability and user experience: correlation and confusion. In: Proceedings of HCI 2007 Workshop: Towards a UX Manifesto, Lancaster, UK, pp. 49-56.
[52]
Law, E.L.-C., Nguyen-Ngoc, A.-V., 2008. Fostering self-directed learning with social software: social network analysis and content analysis. In: Proceedings of European Conference of Technology-Enhanced Learning (EC-TEL'08), Maastricht, The Netherlands, pp. 203-215.
[53]
. In: Law, E.L.-C., Bevan, N., Christou, G., Springett, M., Lárusdóttir, M. (Eds.), Proceedings of the International Workshop: Meaningful Measures: Valid Useful User Experience Measurement (VUUM), Reykjavik, Iceland, June 18th 2008, IRIT Press, Toulouse, France.
[54]
Law, E.L.-C., Roto, V., Hassenzahl, M., Vermeeren, A., Kort, J., 2009. Understanding, scoping and defining user experience: a survey approach. In: Proceedings of CHI 2009, 4-9 April, Boston, USA, pp. 719-728.
[55]
The role of need for cognition and mood in online flow experience. Journal of Computer Information Systems. v46 i3. 11-17.
[56]
Lindgaard, G., Chattratichart, J., 2007. Usability testing: what have we overlooked. In: Proceedings of CHI'07, San Jose, USA, pp. 1415-1424.
[57]
Multilevel Modeling. Sage, Thousand Oaks, CA.
[58]
A fuzzy physiological approach for continuously modeling emotion during interaction with play technologies. Interacting with Computers. v65. 329-347.
[59]
McGee, M., 2004. Master usability scaling: magnitude estimation and master scaling applied to usability measurement. In: Proceedings of CHI 2004, pp. 335-342.
[60]
Qualitative Data Analysis: An Expanded Sourcebook. Sage, Thousand Oaks, CA.
[61]
The product as a fixed-effect fallacy. Human-Computer Interaction. v19. 371-375.
[62]
Nacke, L., Grimshaw, M., Lindley, C., this volume. More than A Feeling: Measurement of Sonic User Experience and Psychophysiology in a First-person Shooter Game.
[63]
The prospects for psychological science in human-computer interaction. Human-Computer Interaction. v1. 209-242.
[64]
Nielsen, J., 2008. Usability ROI Declining, but Still Strong. Column Posted on the WWW 22/1/2008. <http://www.useit.com/alertbox/roi.html> (accessed 08.04.08).
[65]
Measuring usability: preference vs. performance. Communication of ACM. v37 i4. 66-75.
[66]
The Geography of Thought: How Asians and Westerners Think Differently and Why. The Free Press, New York.
[67]
Navigational issues in the design of online self-administered questionnaires. Behaviour and Information Technology. v20. 37-45.
[68]
A grounded theory of the flow experiences of web users. International Journal of Human-Computer Studies. v60. 327-363.
[69]
The ebb and flow of online learning. Computers in Human Behavior. v21. 745-771.
[70]
The role of formative measurement models in strategic management research: review, critique and implications for future research. Research Methodology and Strategic Management. v3. 197-252.
[71]
Apprenticeship in Thinking: Cognitive Development in Social Context. Oxford University Press, New York.
[72]
Roto, V., Obrist, M., Väänänen-Vainio-Mattila, K., 2009. User experience evaluation methods in academic and industrial contexts. In: Proceedings of Workshop UXEM'09, CHI'09, Boston, USA.
[73]
A circumplex model of affect. Journal of Personality and Social Psychology. v39. 1161-1178.
[74]
The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance mode. Information &amp; Management. v42. 317-327.
[75]
Quantifying usability. Interactions. v13 i6. 20-21.
[76]
A method to standardize usability metrics into a single score. In: Proceedings of CHI 2005, ACM, Portland, OR. pp. 401-409.
[77]
Sauro, J., Lewis, J.R., 2009. Correlations among prototypical usability metrics: Evidence for the construct of usability. In: Proceedings of CHI'09, Boston, USA, pp. 1609-1618.
[78]
Social Network Analysis: A Handbook. Sage, Thousand Oaks, CA.
[79]
Shami, N.S., Hancock, J.T., Peter, C., Muller, M., Kim, Y., Mandryk, R., 2008 Measuring affect in HCI: going beyond the individual. In: Proceedings of CHI '08. ACM Press, New York. pp. 3901-3904.
[80]
Slaughter, L., Harper, B., Norman, K., 1994. Assessing the equivalence of the paper and on-line formats of the QUIS 5.5. In: Proceedings of the Mid-Atlantic Human Factors Conference, Washington, DC, pp. 87-91.
[81]
A process model of developing usable cross-cultural websites. Interacting with Computers. v16. 63-91.
[82]
An ethnographic action-based approach to human experience in virtual environments. International Journal of Human-Computer Studies. v59 i6. 797-822.
[83]
Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, New York.
[84]
Using Multivariate Statistics. fifth ed. Allyn &amp; Bacon, Boston.
[85]
Assessing the intention to use technology among pre-service teachers in Singapore and Malaysia: a multigroup invariance analysis of the technology acceptance model (TAM). Computers &amp; Education. v53. 1000-1009.
[86]
Evaluating the consistency of immediate aesthetic perceptions of web pages. International Journal of Human-Computer Studies. v64. 1071-1083.
[87]
Visual complexity of web sites: effects on users' experience, physiology, performance, and memory. International Journal of Human Computer Studies. v67. 703-715.
[88]
Measuring the User Experience: Collecting, Analyzing and Presenting Usability Metrics. Morgan Kaufman, New York.
[89]
Episodic memory: from mind to brain. Annual Review of Psychology. v53. 1-25.
[90]
Using online surveys to measure three key constructs of the quality of human-computer interaction in web sites: psychometric properties and implications. International Journal of Human-Computer Studies. v59. 545-567.
[91]
Design parameters of rating scales for web sites. ACM Transactions on Computer-Human Interaction. v14 i1.
[92]
Modelling user experience with web sites: usability, hedonic value, beauty and goodness. Interacting with Computers. v20. 419-432.
[93]
The role of context in perceptions of the aesthetics of web pages over time. International Journal of Human-Computer Studies. v67. 79-89.
[94]
van Schaik, P., Ling, J., submitted for publication. A cognitive-experiential model of web navigation.
[95]
Determinants of perceived ease of use: integrating perceived behavioral control, computer anxiety and enjoyment into the technology acceptance model. Information Systems Research. v11. 342-365.
[96]
Using covariance structure analysis to model change over time. In: Tinsley, Howard E.A., Brown, Steven D. (Eds.), Handbook of Applied Multivariate Statistics and Mathematical Modeling, Academic Press, San Diego, CA. pp. 665-694.
[97]
From doing to being: getting closer to the user experience. Interacting with Computers. v16. 697-705.
[98]
Understanding Computers and Cognition. Addison-Wesley.
[99]
Task complexity: definition of the construct. Organizational Behavior and Human Decision Processes. v37. 60-82.

Cited By

View all
  • (2024)Generative user-experience research for developing domain-specific natural language processing applicationsKnowledge and Information Systems10.1007/s10115-024-02212-566:12(7859-7889)Online publication date: 1-Dec-2024
  • (2024)Research on User Experience Evaluation System of Popular Science Games Based on Analytic Hierarchy ProcessDesign, User Experience, and Usability10.1007/978-3-031-61351-7_24(338-353)Online publication date: 29-Jun-2024
  • (2023)Emotion Design for Video Games: A Framework for Affective InteractivityGames: Research and Practice10.1145/36245371:3(1-24)Online publication date: 25-Oct-2023
  • Show More Cited By
  1. Editorial: Modelling user experience - An agenda for research and practice

    Recommendations

    Comments

    Please enable JavaScript to view thecomments powered by Disqus.

    Information & Contributors

    Information

    Published In

    cover image Interacting with Computers
    Interacting with Computers  Volume 22, Issue 5
    September, 2010
    127 pages
    ISSN:0953-5438
    EISSN:1873-7951
    Issue’s Table of Contents

    Publisher

    Elsevier Science Inc.

    United States

    Publication History

    Published: 01 September 2010

    Qualifiers

    • Article

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)0
    • Downloads (Last 6 weeks)0
    Reflects downloads up to 26 Nov 2024

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)Generative user-experience research for developing domain-specific natural language processing applicationsKnowledge and Information Systems10.1007/s10115-024-02212-566:12(7859-7889)Online publication date: 1-Dec-2024
    • (2024)Research on User Experience Evaluation System of Popular Science Games Based on Analytic Hierarchy ProcessDesign, User Experience, and Usability10.1007/978-3-031-61351-7_24(338-353)Online publication date: 29-Jun-2024
    • (2023)Emotion Design for Video Games: A Framework for Affective InteractivityGames: Research and Practice10.1145/36245371:3(1-24)Online publication date: 25-Oct-2023
    • (2023)User Experience of Digital Voice Assistant: Conceptualization and MeasurementACM Transactions on Computer-Human Interaction10.1145/362278231:1(1-35)Online publication date: 29-Nov-2023
    • (2023)Involving users in the development of a modeling language for customer journeysSoftware and Systems Modeling (SoSyM)10.1007/s10270-023-01081-w22:5(1589-1618)Online publication date: 19-Jan-2023
    • (2023)Research on Evaluation Index System of Automobile HMI User ExperienceCross-Cultural Design10.1007/978-3-031-35939-2_35(470-485)Online publication date: 23-Jul-2023
    • (2022)A Novel Sentiment Analysis Model of Museum User Experience Evaluation Data Based on Unbalanced Data Analysis TechnologyComputational Intelligence and Neuroscience10.1155/2022/20966342022Online publication date: 1-Jan-2022
    • (2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
    • (2022)What factors affect the UX in mobile apps? A systematic mapping study on the analysis of app store reviewsJournal of Systems and Software10.1016/j.jss.2022.111462193:COnline publication date: 1-Nov-2022
    • (2022)Towards automatic placement of media objects in a personalised TV experienceMultimedia Systems10.1007/s00530-022-00974-y28:6(2175-2192)Online publication date: 1-Dec-2022
    • Show More Cited By

    View Options

    View options

    Login options

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media