Nothing Special   »   [go: up one dir, main page]

skip to main content
article

The impact of inadequacies in the treatment of organizational issues on information systems development projects

Published: 01 October 2003 Publication History

Abstract

It has often been argued that systems' failure may result from inadequacies in the treatment of organizational issues, but there is little consensus on what is meant by the term inadequate treatment and how it influences systems success. To test several theoretically plausible hypotheses, a questionnaire was mailed to senior information system (IS) executives and 344 valid responses were received. The results of a statistical analysis indicate that higher levels of systems' success are associated with treating a wide range of organizational issues throughout the development process and ensuring that members of the user community are actively involved.

References

[1]
{1} O. Al-Mushayt, N.F. Doherty, M. King, An investigation into the relative success of alternative approaches to the treatment of organizational issues in systems development projects, Organization Development Journal 19 (1) 31-47.
[2]
{2} J. Ahn, A. Skudlark, Resolving conflict of interests in the process of an information system implementation for advanced telecommunication services, Journal of Information Technology 12, 1997, pp. 3-13.
[3]
{3} D. Avison, A.T. Wood-Harper, Multiview: An Exploration in Information Systems Development, McGraw-Hill, Maidenhead, 1990.
[4]
{4} P.B. Checkland, Systems Thinking, Systems Practice, Wiley, Chichester, 1981.
[5]
{5} G.A. Churchill, Marketing Research, Methodological Foundations, The Dryden Press, 1997, p. 662.
[6]
{6} C.W. Clegg, P. Warr, T. Green, A. Monk, G. Allison, M. Landsdale, People and Computers: How to Evaluate Your Company's New Technology, Ellis Horwood, Chichester, 1989.
[7]
{7} C.W. Clegg, P. Coleman, P. Hornby, R. McClaren, J. Robson, N. Carey, G. Symon, Tools to incorporate some psychological and organizational issues during the development of computer-based systems, Ergonomics 39 (3), 1996, pp. 482-511.
[8]
{8} C.W. Clegg, C. Axtell, L. Damadoran, B. Farbey, R. Hull, R. Lloyd-Jones, J. Nicholls, R. Sell, C.W. Tomlinson, Information technology: a study of performance and the role of human and organizational factors, Ergonomics 40 (9), 1997, pp. 851-871.
[9]
{9} C.W. Clegg, Socio-technical principles for system design, Applied Ergonomics 31, 2000, pp. 463-477.
[10]
{10} W.H. Delone, E.R. McLean, Information systems success: the quest for the dependent variable, Information Systems Research 3 (1), 1992, pp. 60-95.
[11]
{11} N.F. Doherty, M. King, The consideration of organizational issues during the systems development process: an empirical analysis, Behaviour & Information Technology 17 (1), 1998, pp. 41-51.
[12]
{12} N.F. Doherty, M. King, An investigation of the factors affecting the successful treatment of organizational issues in systems development projects, European Journal of Information Systems 10, 2001, pp. 147-160.
[13]
{13} K. Eason, Information Technology and Organizational Change, Taylor & Francis, London, 1988, p. 82.
[14]
{14} K. Eason, Changing perspectives on the organisational consequences of information technology, Behaviour & Information Technology 20 (5), 2001, pp. 323-328.
[15]
{15} K. Ewusi-Mensah, Z. Przasnyski, Factors contributing to one abandonment of information systems development projects, Journal of Information Technology 9, 1994, pp. 185-201.
[16]
{16} G. Fitzgerald, Evaluating information systems projects a multidimensional approach, Journal of Information Technology 13, 1998, pp. 15-27.
[17]
{17} T. Greenbaum, Planning Focus Groups, Sage, London, 1998.
[18]
{18} J. Grundin, M.L. Markus, Organizational issues in the development and implementation of interactive systems, in: M. Helander, T.K. Landauer, P. Prabhu (Eds.), Handbook of Human-Computer Interaction, Elsevier, Amsterdam, 1997.
[19]
{19} J. Hair, R. Anderson, R. Tatham, W. Black, Multivariate Data Analysis, Prentice-Hall, New Jersey, 1997.
[20]
{20} B. Hochstrasser, C. Griffiths, Controlling IT Investment, Chapman & Hall, London, 1991.
[21]
{21} C. Hornby, C.W. Clegg, J. Robson, C. McClaren, S. Richardson, P. O'Brien, Human, human & organizational issues in information systems development, Behaviour & Information Technology 11 (3), 1992, pp. 160-174.
[22]
{22} R. Kreuger, Focus Groups: A Practical Guide for Applied Research, Sage, London, 1994, p. 88.
[23]
{23} K.C. Laundon, J.P. Laundon, Management Information Systems, Prentice-Hall, Upper Saddle River, NJ, 2000, p. 419.
[24]
{24} A.L. Lederer, R. Nath, Managing organizational issues in systems development, Journal of Systems Management 24 (11), 1991, pp. 23-27.
[25]
{25} K. Lim, J. Long, N. Silcock, Integrating human factors with the jackson system development method: an illustrated overview, Ergonomics 35 (10), 1992, pp. 1135-1161.
[26]
{26} W.T. Lin, B.B. Shao, The relationship between user participation and system success: a simultaneous contingency approach, Information & Management 37, 2000, pp. 283-295.
[27]
{27} H.C. Lucas, Why Information Systems Fail, Columbia University Press, New York, 1975.
[28]
{28} K. Lyytinen, R. Hirschheim, Information systems failures: a survey and classification of the empirical literature, Oxford Surveys in Information Technology 4, 1987, pp. 257-309.
[29]
{29} M. Markus, D. Robey, The organizational validity of management information systems, Human Relations 36 (3), 1983, pp. 203-226.
[30]
{30} M.B. Miles, A.M. Huberman, Qualitative Data Analysis, Sage, Thousand Oaks, CA, 1994, pp. 41-42.
[31]
{31} E. Mumford, Systems Design: Ethical Tools for Ethical Change, MacMillan, Basingstoke, 1996.
[32]
{32} E. Mumford, The reality of participative systems design contributing to stability in a rocking boat, Information Systems Journal 7 (4), 1997, pp. 309-321.
[33]
{33} P. Palvia, D.B. Means, W.M. Jackson, The Successful Use of IT in SMEs on Merseyside, European Journal of Information System, 1994, pp. 161-174.
[34]
{34} A. Poulymenakou, A. Holmes, A contingency framework for the investigation of information systems failure, European Journal of Information Systems 5, 1996, pp. 34-46.
[35]
{35} G. Premkumar, W.R. King, An empirical assessment of information systems planning and the role of information systems in organisations, Journal of Management Information Systems 19 (2), 1992, pp. 99-125.
[36]
{36} T. Renemka, The IT Value Quest, Wiley, New York, 2000, p. 5.
[37]
{37} T. Saarinen, An expanded instrument for evaluating information systems success, Information & Management 31, 1996, pp. 103-118.
[38]
{38} C. Sauer, Why Information Systems Fail: A Case Study Approach, Alfred Waller, Henley, 1993, pp. 324-325.
[39]
{39} Y.E. Spanos, G.P. Prastacos, A. Poulymenakou, The relationship between information and communication technologies adoption and management, Information & Management 39 (8) 659-675.
[40]
{40} J. Wood, D. Silver, Joint Application Design, Wiley, New York, 1989.

Cited By

View all
  • (2017)PRADOProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/31309441:3(1-30)Online publication date: 11-Sep-2017
  • (2013)A toolbox for managing organisational issues in the early stage of the development of a ubiquitous computing applicationPersonal and Ubiquitous Computing10.1007/s00779-012-0634-y17:6(1261-1279)Online publication date: 1-Aug-2013
  • (2011)The Presence of the Customer and the Supplier Perspectives in Studies on Software Development Project SuccessScientific Journal of Riga Technical University10.2478/v10143-011-0010-943:1(72-79)Online publication date: 1-Jan-2011
  • Show More Cited By

Index Terms

  1. The impact of inadequacies in the treatment of organizational issues on information systems development projects

      Recommendations

      Comments

      Please enable JavaScript to view thecomments powered by Disqus.

      Information & Contributors

      Information

      Published In

      cover image Information and Management
      Information and Management  Volume 41, Issue 1
      October 2003
      119 pages

      Publisher

      Elsevier Science Publishers B. V.

      Netherlands

      Publication History

      Published: 01 October 2003

      Author Tags

      1. information systems
      2. organizational issues
      3. systems development
      4. systems success

      Qualifiers

      • Article

      Contributors

      Other Metrics

      Bibliometrics & Citations

      Bibliometrics

      Article Metrics

      • Downloads (Last 12 months)0
      • Downloads (Last 6 weeks)0
      Reflects downloads up to 23 Feb 2025

      Other Metrics

      Citations

      Cited By

      View all
      • (2017)PRADOProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/31309441:3(1-30)Online publication date: 11-Sep-2017
      • (2013)A toolbox for managing organisational issues in the early stage of the development of a ubiquitous computing applicationPersonal and Ubiquitous Computing10.1007/s00779-012-0634-y17:6(1261-1279)Online publication date: 1-Aug-2013
      • (2011)The Presence of the Customer and the Supplier Perspectives in Studies on Software Development Project SuccessScientific Journal of Riga Technical University10.2478/v10143-011-0010-943:1(72-79)Online publication date: 1-Jan-2011
      • (2011)Factors that affect software systems development project outcomesACM Computing Surveys10.1145/1978802.197880343:4(1-56)Online publication date: 18-Oct-2011
      • (2010)The motivations for citizens' adoption of e-government: an empirical study in the UAEInternational Journal of Business Information Systems10.1504/IJBIS.2010.0343566:2(240-264)Online publication date: 1-Aug-2010
      • (2009)Analysis of systems development project risksACM SIGMIS Database: the DATABASE for Advances in Information Systems10.1145/1531817.153182140:2(8-27)Online publication date: 30-Apr-2009
      • (2008)Implications of an ethic of privacy for human-centred systems engineeringAI & Society10.5555/3114841.311529322:3(385-403)Online publication date: 1-Jan-2008
      • (2007)Unintended consequences of computer-mediated communicationsBehaviour & Information Technology10.1080/0144929050053534326:5(385-398)Online publication date: 1-Sep-2007

      View Options

      View options

      Figures

      Tables

      Media

      Share

      Share

      Share this Publication link

      Share on social media