article

E-Government is dead: Long live Public Administration 2.0

Author:

Miriam LipsAuthors Info & Claims

Information Polity, Volume 17, Issue 3,4

Pages 239 - 250

Published: 01 July 2012 Publication History

Abstract

Many complexities associated with e-Government are caused by using the wrong perspectives to understand and explain e-Government phenomena. This argument will be further introduced and explained by using e-Government initiatives and approaches in New Zealand as an illustrative case study. Generally, two dominant streams of e-Government thinking about the role of ICTs in government can be identified over time: e-Government 1.0 --a perspective where ICTs are seen as a driving force of change in public administration and governance, and e-Government 2.0 --a perspective that directly and explicitly relates the use of ICTs in government and its external relationships with transformational change. In this contribution it is argued that an alternative stream of thinking on e-Government is needed which accommodates the challenging dynamic, unpredictable, complex, and non-linear aspects of e-Government. As these aspects have everything to do with the unique characteristics of government, this alternative stream of thinking will be addressed as 'Public Administration 2.0', to reflect that current mainstream Public Administration thinking persistently separate out e-Government from their own domains of interest and treat them as technology-related topics without any relevance to the Public Administration discipline. The value of applying a Public Administration 2.0 perspective to e-Government phenomena is further demonstrated by discussing two examples based on empirical research from New Zealand, one example in which transactional e-Government service provision is compared with e-Commerce service delivery, and a second example exploring benefits realisation around three e-Government initiatives.

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Roy J(2016)Mobility and Service InnovationInternational Journal of Public Administration in the Digital Age10.4018/IJPADA.20161001043:4(43-56)Online publication date: 1-Oct-2016
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Information & Contributors

Information

Published In

cover image Information Polity

Information Polity Volume 17, Issue 3,4

ICT, public administration and democracy in the coming decade

July 2012

153 pages

ISSN:1570-1255

Editors:
Albert Meier
School of Governance, Utrecht University, The Netherlands
,
Frank Bannister
Department of Statistics, Trinity College, Ireland
,
Marcel Thaens
Department of Public Administration, Erasmus University Rotterdam, The Netherlands

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IOS Press

Netherlands

Publication History

Published: 01 July 2012

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Cited By

Webster CLeleux C(2018)Smart governanceInformation Polity10.3233/IP-17006523:1(95-110)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.3233/IP-170065
Steinbach MSüß S(2018)Administrators’ identities and strategies in the e-participation innovation processInformation Polity10.3233/IP-17003723:3(281-305)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.3233/IP-170037
Roy J(2016)Mobility and Service InnovationInternational Journal of Public Administration in the Digital Age10.4018/IJPADA.20161001043:4(43-56)Online publication date: 1-Oct-2016
https://dl.acm.org/doi/10.4018/IJPADA.2016100104
McNutt JJustice JMelitski JAhn MSiddiqui SCarter DKline A(2016)The diffusion of civic technology and open government in the United StatesInformation Polity10.3233/IP-16038521:2(153-170)Online publication date: 1-Jan-2016
https://dl.acm.org/doi/10.3233/IP-160385
Sharma RFantin APrabhu NGuan CDattakumar A(2016)Digital literacy and knowledge societiesTelecommunications Policy10.1016/j.telpol.2016.05.00340:7(628-643)Online publication date: 1-Jul-2016
https://dl.acm.org/doi/10.1016/j.telpol.2016.05.003
Syväjärvi AKivivirta VStenvall JLaitinen I(2015)Digitalization and Information Management in Smart City GovernmentInternational Journal of Innovation in the Digital Economy10.5555/2795293.27952946:4(1-15)Online publication date: 1-Oct-2015
https://dl.acm.org/doi/10.5555/2795293.2795294

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