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- research-articleDecember 2022
How can I help you? Design principles for task-oriented speech dialog systems in customer service
Information Systems and e-Business Management (SPISEM), Volume 21, Issue 1Pages 37–79https://doi.org/10.1007/s10257-022-00570-7AbstractOrganizations are increasingly delegating customer inquiries to speech dialog systems (SDSs) to save personnel resources. However, customers often report frustration when interacting with SDSs due to poorly designed solutions. Despite these issues,...
- research-articleSeptember 2022
What translates big data into business value? A meta-analysis of the impacts of business analytics on firm performance
Highlights- A meta-analysis is conducted to examine the impact of BA on firm performance.
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The main purpose of this study is to examine the factors that are critical to create business value from business analytics (BA). Therefore, we conduct a meta-analysis of 125 firm-level studies spanning ten years of research from ...
- research-articleApril 2022
The property of being causal – The conduct of qualitative comparative analysis in information systems research
AbstractGrounded in configuration and complexity theory, qualitative comparative analysis (QCA) combines the advantages of case-based and variable-oriented methods for rendering complex information systems (IS) phenomena comprehensible. Given ...
- articleMay 2018
Why one big picture is worth a thousand numbers: measuring intangible benefits of investments in augmented reality based assistive technology using utility effect chains and system dynamics
Information Systems and e-Business Management (SPISEM), Volume 16, Issue 2Pages 407–441https://doi.org/10.1007/s10257-017-0367-6The body of literature in the area of IT/IS investment evaluation proposes a variety of methods and techniques for the ex-ante assessment of IT/IS investments. However, the financial evaluation of intangible benefits associated with IT/IS investments in ...
- research-articleDecember 2016
Understanding the implications of digitisation and automation in the context of Industry 4.0
Computers in Industry (CIIN), Volume 83, Issue CPages 121–139https://doi.org/10.1016/j.compind.2016.09.006An industry specific definition of the Industry 4.0 concept for construction has been derived based on a content analysis.A systematic literature review is conducted to explore the state of the art of Industry 4.0 in the construction industry.A ...