Waiting times in a business process often arise when a case transitions from one activity to another. Accordingly, analyzing the causes of waiting times in activity transitions can help analysts identify opportunities for reducing the cycle time ...

• A process mining approach to discover the causes of waiting time from event logs.
• The approach decomposes waiting time in each activity transition into direct causes.
• 5 causes considered: batching, prioritization, contention, ...

Waiting is a waste in business processes, adversely affecting performance metrics such as cycle time or on-time delivery. Process mining techniques allow business users to analyze waiting times and their causes based on data extracted from ...

Waiting times in a business process often arise when a case transitions from one activity to another. Accordingly, analyzing the causes of waiting times of activity transitions can help analysts to identify opportunities for reducing the cycle ...