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Today, many families are finding themselves with the option to have their very own assistant at home in the form of a smart speaker. To meet the growing scientific need to better understand how families with young children use these devices at home, we ...

Virtual assistants (VA) like Siri, Alexa, or Google Assistant are becoming household names - especially for families with young children. Scientific inquiry studying this user population and their intention to use VAs at home, however, ...

• Families use virtual assistants in three ways: parent-/child-/co-usage.
• ...

Conversational recommender agents are artificially intelligent recommender systems that provide users with individually-tailored recommendations by targeting individual needs and communicating in a flowing dialogue. These are widely available online, ...

Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge concerning the impact of ...

Conversational recommender systems provide users with individually tailored recommendations in a flowing dialogue. These require users to disclose information proactively or reactively for receiving personalized recommendations, which can trigger users' ...

Fueled by ever-growing amounts of (digital) data and advances in artificial intelligence, decision-making in contemporary societies is increasingly delegated to automated processes. Drawing from social science theories and from the emerging body ...

Chatbots are increasingly used in a commercial context to make product- or service-related recommendations. By doing so, they collect personal information of the user, similar to other online services. While privacy concerns in an online (website-)...

Conversational agents are gradually being deployed by organizations in service settings to communicate with and solve problems together with consumers. The current study investigates how consumers’ perceptions of cooperation with conversational ...