Authors:
Maria Anita de Moura
;
Suéllen Martinelli
and
Luciana Zaina
Affiliation:
Federal University of São Carlos (UFSCar), Sorocaba, São Paulo, Brazil
Keyword(s):
User Experience, UX, UX Research, UX Methods, Software Professionals, Empirical Study.
Abstract:
The interest in User Experience (UX) with interactive products and services has grown in the industry. In this context, the research with end-users contributes to articulating practices, methods, and research techniques on UX that can be applied at different stages of software development. Nevertheless, software development professionals have demanded tools that can aid them in selecting the suitable method or technique for a given purpose of user research. To address this demand, we developed guidelines that suggest methods and techniques for working with user experience research. Considering the guidelines, we created the GURiP tool in the virtual catalog format, providing a more dynamic interaction with the guidelines. We evaluated the proposal acceptance with 32 software professionals from software startups and established companies. Our results revealed that professionals of both types of companies showed similar acceptance and reported more positive than negative feedback about
the guidelines. We also found that participants’ profiles, such as years of experience or affiliation with startups or established companies, did not influence the acceptance of the guidelines.
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