research-article

Simple and Steady Interactions Win the Healthy Mentality: Designing a Chatbot Service for the Elderly

Authors:

Younah KangAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 4, Issue CSCW2

Article No.: 152, Pages 1 - 25

https://doi.org/10.1145/3415223

Published: 15 October 2020 Publication History

Abstract

Although suicide among older adults is increasing in severity in the aging among South Koreans, older adult depression and anxiety, which are two crucial factors affecting suicide in this population, are not adequately addressed by the status quo. Existing products and services emphasize physical needs; however, they still lack a user-oriented approach. Moreover, offers for mental health care are costly and exclude potential users from the development process, thus inhibiting older adults from having better access to such services. To address this problem, we designed and developed a mental health care chatbot, Yeonheebot, to decrease anxiety and depression among older adults. Yeonheebot initiates conversations regarding daily care for the well-being of older adults and provides features related to their interests as initiatives for using the mental health care chatbot. To examine whether a short-term, yet repeating conversation with the agent could help reduce anxiety and depression among older adults, we conducted a 2-week field study with 25 users. The results indicate that the constant use of Yeonheebot decreased the levels of anxiety and depression by 36% and 18%, respectively. Our research implies that simple and repeated interactions could help Korean older adults cope with anxiety and depression.

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Deepaisarn SImkome EWongpatikaseree KYuenyong SLakanavisid PSoonthornchaiva RYomaboot PAngkoonsawaengsuk AMunpansa N(2024)Validation of a Thai artificial chatmate designed for cheering up the elderly during the COVID-19 pandemicF1000Research10.12688/f1000research.127431.311(1411)Online publication date: 28-Feb-2024
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Index Terms

Simple and Steady Interactions Win the Healthy Mentality: Designing a Chatbot Service for the Elderly
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 4, Issue CSCW2

CSCW

October 2020

2310 pages

EISSN:2573-0142

DOI:10.1145/3430143

Editor:
Jeff Nichols
Apple Inc.

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Copyright © 2020 ACM.

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Published: 15 October 2020

Published in PACMHCI Volume 4, Issue CSCW2

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Deepaisarn SImkome EWongpatikaseree KYuenyong SLakanavisid PSoonthornchaiva RYomaboot PAngkoonsawaengsuk AMunpansa N(2024)Validation of a Thai artificial chatmate designed for cheering up the elderly during the COVID-19 pandemicF1000Research10.12688/f1000research.127431.311(1411)Online publication date: 28-Feb-2024
https://doi.org/10.12688/f1000research.127431.3
Deepaisarn SImkome EWongpatikaseree KYuenyong SLakanavisid PSoonthornchaiva RYomaboot PAngkoonsawaengsuk AMunpansa N(2024)Validation of a Thai artificial chatmate designed for cheering up the elderly during the COVID-19 pandemicF1000Research10.12688/f1000research.127431.211(1411)Online publication date: 11-Jan-2024
https://doi.org/10.12688/f1000research.127431.2
Yang ZXu XYao BRogers EZhang SIntille SShara NGao GWang D(2024)Talk2Care: An LLM-based Voice Assistant for Communication between Healthcare Providers and Older AdultsProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36596258:2(1-35)Online publication date: 15-May-2024
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Jin YCai WChen LZhang YDoherty GJiang T(2024)Exploring the Design of Generative AI in Supporting Music-based Reminiscence for Older AdultsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642800(1-17)Online publication date: 11-May-2024
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