Conversation design is an essential step in building a chatbot. Much like visual user interface design, conversation design benefits from prototyping and user testing to allow for conversation exploration and improvement. However, it can be overwhelming ...
Similar to a design process for designing graphical user interfaces, conversation designers often apply an iterative design process by defining a conversation flow, testing with users, reviewing user data, and improving the design. While it is possible ...
Building a chatbot with human-like conversation capabilities is essential for users to feel more natural in task completion. Many designers try to collect human conversation data and apply them into a chatbot conversation, aiming that it could work like ...
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