research-article

Accessing a New Land: Designing for a Social Conceptualisation of Access

Authors:

Lizzie Coles-Kemp,

Rikke Bjerg JensenAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 181, Pages 1 - 12

https://doi.org/10.1145/3290605.3300411

Published: 02 May 2019 Publication History

Abstract

This paper presents a study of mobile phone use by people settling in a new land to access state provided digital services. It shows that digital literacy and access to technology are not the only resources and capabilities needed to successfully access digital services and do not guarantee a straightforward resettlement process. Using creative engagement methods, the research involved 132 "newcomers" seeking to settle in Sweden. Ribot and Peluso's theory of access (2003) was employed to examine the complex web of access experienced by our participants. We uncover that when communities are dealing with high levels of precarity, their primary concerns are related to accessing the benefits of a service, rather than controlling access. Broadening the HCI framework, the paper concludes that a sociotechnical model of access needs to connect access control and access benefit to facilitate the design of an effective digital service.

References

[1]

Khorshed Alam and Sophia Imran. 2015. The digital divide and social inclusion among refugee migrants: A case in regional Australia. Information Technology & People 28, 2 (2015), 344--365.

[2]

Asam Almohamed and Dhaval Vyas. 2016. Designing for the Marginalized: A step towards understanding the lives of refugees and asylum seekers. In Proceedings of the 2016 ACM Conference Companion Publication on Designing Interactive Systems. ACM, 165--168.

Digital Library

[3]

Susan Banki. 2013. Precarity of place: a complement to the growing precariat literature. Global Discourse 3, 3--4 (2013), 450--463.

[4]

Shannon Crawford Barniskis. 2014. Makerspaces and teaching artists. Teaching Artist Journal 12, 1 (2014), 6--14.

[5]

Emily Cochran Bech, Karin Borevi, and Per Mouritsen. 2017. A 'civic turn' in Scandinavian family migration policies? Comparing Denmark, Norway and Sweden. Comparative migration studies 5, 1 (2017), 7. Accessing a New Land CHI'19, May 2019, Glasgow, UK

[6]

David E Bell and Leonard J LaPadula. 1975. Computer security model: Unified exposition and multics interpretation. MITRE Corp., Bedford, MA, Tech. Rep. ESD-TR-75--306, June (1975).

[7]

Eric Brewer, Michael Demmer, Bowei Du, Melissa Ho, Matthew Kam, Sergiu Nedevschi, Joyojeet Pal, Rabin Patra, Sonesh Surana, and Kevin Fall. 2005. The case for technology in developing regions. Computer 38, 6 (2005), 25--38.

Digital Library

[8]

Grete Brochmann and Anniken Hagelund. 2012. Immigration policy and the Scandinavian welfare state 1945--2010. Palgrave Macmillan.

[9]

Judith Butler. 2006. Precarious life: The powers of mourning and violence. Verso.

[10]

Lizzie Coles-Kemp and René Rydhof Hansen. 2017. Walking the line: The everyday security ties that bind. In International Conference on Human Aspects of Information Security, Privacy, and Trust. Springer, 464--480.

Digital Library

[11]

Lizzie Coles-Kemp, Rikke Bjerg Jensen, and Reem Talhouk. 2018. In a New Land: Mobile Phones, Amplified Pressures and Reduced Capabilities. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. ACM, 584.

Digital Library

[12]

Negin Dahya and Sarah Dryden-Peterson. 2017. Tracing pathways to higher education for refugees: the role of virtual support networks and mobile phones for women in refugee camps. Comparative Education 53, 2 (2017), 284--301.

[13]

Paul Dunphy, John Vines, Lizzie Coles-Kemp, Rachel Clarke, Vasilis Vlachokyriakos, Peter Wright, John McCarthy, and Patrick Olivier. 2014. Understanding the experience-centeredness of privacy and security technologies. In Proceedings of the 2014 New Security Paradigms Workshop. ACM, 83--94.

Digital Library

[14]

Nancy Ettlinger. 2007. Precarity unbound. Alternatives 32, 3 (2007), 319--340.

[15]

Ana Ferreira, Luis Antunes, David Chadwick, and Ricardo Correia. 2010. Grounding information security in healthcare. International Journal of Medical Informatics 79, 4 (2010), 268--283.

[16]

Ana Ferreira, David Chadwick, Pedro Farinha, Ricardo Correia, Gansen Zao, Rui Chilro, and Luis Antunes. 2009. How to securely break into RBAC: the BTG-RBAC model. In Computer Security Applications Conference, 2009. ACSAC'09. Annual. IEEE, 23--31.

Digital Library

[17]

Antonio Ferreira, Ricardo Cruz-Correia, Luis Antunes, Pedro Farinha, E Oliveira-Palhares, David W Chadwick, and Altamiro Costa-Pereira. 2006. How to break access control in a controlled manner. In ComputerBased Medical Systems, 2006. CBMS 2006. 19th IEEE International Symposium on. IEEE, 847--854.

Digital Library

[18]

Karen E Fisher. 2018. 5 Information Worlds of Refugees. Digital Lifeline?: ICTs for Refugees and Displaced Persons (2018), 79.

Digital Library

[19]

Karen E. Fisher and Eiad Yafi. 2018. Syrian Youth in Za'Atari Refugee Camp As ICT Wayfarers: An Exploratory Study Using LEGO and Storytelling. In Proceedings of the 1st ACM SIGCAS Conference on Computing and Sustainable Societies (COMPASS '18). ACM, New York, NY, USA, Article 32, 12 pages.

Digital Library

[20]

Karen E Fisher, Katya Yefimova, and Eiad Yafi. 2016. Future's Butterflies: Co-Designing ICT Wayfaring Technology with Refugee Syrian Youth. In Proceedings of the The 15th International Conference on Interaction Design and Children. ACM, 25--36.

Digital Library

[21]

Anthony Giddens. 1984. The constitution of society: Outline of the theory of structure. Berkeley.

[22]

Marie Gillespie, Lawrence Ampofo, Margaret Cheesman, Becky Faith, Evgenia Iliadou, Ali Issa, Souad Osseiran, and Dimitris Skleparis. 2016. Mapping refugee media journeys: Smartphones and social media networks. (2016).

[23]

Dieter Gollmann. 2007. Security models. In The History of Information Security. Elsevier, 623--635.

[24]

Donna Haraway. 1985. A Cyborg Manifesto: Science, technology, and socialist-feminism in the late twentieth century. The cybercultures reader 291 (1985).

[25]

Nicholas Harney. 2013. Precarity, affect and problem solving with mobile phones by asylum seekers, refugees and migrants in Naples, Italy. Journal of Refugee Studies 26, 4 (2013), 541--557.

[26]

Natalie Helbig, J Ramón Gil-García, and Enrico Ferro. 2009. Understanding the complexity of electronic government: Implications from the digital divide literature. Government Information Quarterly 26, 1 (2009), 89--97.

[27]

Heather Horn. 2015. Coding a Way Out of the Refugee Crisis.

[28]

Heather A Horst and Erin B Taylor. 2014. The role of mobile phones in the mediation of border crossings: A study of Haiti and the Dominican Republic. The Australian Journal of Anthropology 25, 2 (2014), 155--170.

[29]

Philip G Inglesant and M Angela Sasse. 2010. The true cost of unusable password policies: password use in the wild. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 383--392.

Digital Library

[30]

Michelle C Johnson. 2013. Culture's calling: mobile phones, gender, and the making of an African migrant village in Lisbon. Anthropological Quarterly (2013), 163--190.

[31]

Asmita Kabra. 2018. Displacement, resettlement, and livelihood restoration: safeguard standards in practice. Development in Practice 28, 2 (2018), 269--279.

[32]

Dorothea Kleine. 2009. The ideology behind the technology--Chilean microentrepreneurs and public ICT policies. Geoforum 40, 2 (2009), 171--183.

[33]

Annemaree Lloyd, Mary Anne Kennan, Kim M Thompson, and Asim Qayyum. 2013. Connecting with new information landscapes: information literacy practices of refugees. Journal of Documentation 69, 1 (2013), 121--144.

[34]

Catherine A Lutz and Jane L Collins. 1993. A World Brightly Different: Photographic Conventions 1950--1986. University of Chicago Press.

[35]

Johan Magnusson, Dina Koutsikouri, and Päivärinta. 2018. Balanserande Styring av Utveckling vid Försäkringskassan. Slutrapport.

[36]

Carleen Maitland and Rakesh Bharania. 2017. Balancing Security and Other Requirements in Hastily Formed Networks: The Case of the Syrian Refugee Response. (2017).

[37]

Carleen Maitland and Ying Xu. 2015. A social informatics analysis of refugee mobile phone use: a case study of Za'atari Syrian Refugee Camp. (2015).

[38]

Bill McSweeney. 1999. Security, identity and interests: a sociology of international relations. Vol. 69. Cambridge University Press.

[39]

Indrani Medhi and Renee Kuriyan. 2007. Text-free UI: prospects and challenges for ICT access. In Proceedings of the 9th international conference on social implications of computers in developing countries, Sao Paulo, Brazil.

[40]

Cecilia Menjívar and Daniel Kanstroom. 2013. Constructing Immigrant'Illegality': Critiques, Experiences, and Responses. Cambridge University Press.

[41]

Melanie Nind and Jane Seale. 2009. Concepts of access for people with learning difficulties: towards a shared understanding. Disability & Society 24, 3 (2009), 273--287.

[42]

UK Cabinet Office. 2013. Government Digital Strategy: December 2013.

[43]

Ilse Oosterlaken. 2012. The capability approach, technology and design: Taking stock and looking ahead. In The capability approach, technology and design. Springer, 3--26.

[44]

Anastasia N Panagakos and Heather A Horst. 2006. Return to Cyberia: technology and the social worlds of transnational migrants. Global Networks 6, 2 (2006), 109--124. CHI'19, May 2019, Glasgow, UK Coles-Kemp and Jensen

[45]

Marcel Paret and Shannon Gleeson. 2016. Precarity and agency through a migration lens. Citizenship Studies 20, 3--4 (2016), 277--294.

[46]

Charles P Pfleeger and Shari Lawrence Pfleeger. 2002. Security in computing. Prentice Hall Professional Technical Reference.

Digital Library

[47]

Jesse C Ribot and Nancy Lee Peluso. 2003. A theory of access. Rural sociology 68, 2 (2003), 153--181.

[48]

Paul Roe. 2008. The 'value' of positive security. Review of International Studies 34, 4 (2008), 777--794.

[49]

Markus Rohde, Konstantin Aal, Kaoru Misaki, Dave Randall, Anne Weibert, and Volker Wulf. 2016. Out of Syria: Mobile Media in Use at the Time of Civil War. International Journal of Human-Computer Interaction 32, 7 (2016), 515--531.

[50]

Gillian Rose. 2016. Visual methodologies: An introduction to researching with visual materials. sage.

[51]

Ravi S Sandhu, Edward J Coyne, Hal L Feinstein, and Charles E Youman. 1996. Role-based access control models. Computer 29, 2 (1996), 38--47.

Digital Library

[52]

Siddharth Sareen. 2017. Who Governs Local Access in Jharkhand? Mechanisms of Access to Government Services. In Forum for Development Studies, Vol. 44. Taylor & Francis, 249--274.

[53]

Urmimala Sarkar, Andrew J Karter, Jennifer Y Liu, Nancy E Adler, Robert Nguyen, Andrea López, and Dean Schillinger. 2011. Social disparities in internet patient portal use in diabetes: evidence that the digital divide extends beyond access. Journal of the American Medical Informatics Association 18, 3 (2011), 318--321.

[54]

Martina Angela Sasse, Sacha Brostoff, and Dirk Weirich. 2001. Transforming the 'weakest link' - a human/computer interaction approach to usable and effective security. BT technology journal 19, 3 (2001), 122--131.

Digital Library

[55]

Carl-Ulrik Schierup, Aleksandra Ålund, and Branka Likic-Brboric. 2015. Migration, precarization and the democratic deficit in global governance. International migration 53, 3 (2015), 50--63.

[56]

Amartya Sen. 1985. Commodities and capabilities. Lectures in economics: Theory, institutions. Policy 7 (1985).

[57]

Amartya Sen. 2005. Human rights and capabilities. Journal of human development 6, 2 (2005), 151--166.

[58]

Nazli Senses. 2016. Rethinking migration in the context of precarity: The case of Turkey. Critical Sociology 42, 7--8 (2016), 975--987.

[59]

Mimi Sheller. 2016. On the Maintenance of Humanity: Learning from Refugee Mobile Practices. (2016).

[60]

Mario Sicuranza and Angelo Esposito. 2013. An access control model for easy management of patient privacy in EHR systems. In Internet Technology and Secured Transactions (ICITST), 2013 8th International Conference for. IEEE, 463--470.

[61]

Julie Soleil Archambault. 2011. Breaking up 'because of the phone' and the transformative potential of information in Southern Mozambique. New Media & Society 13, 3 (2011), 444--456.

[62]

UNHCR. 2016. Connecting Refugees: How Internet and Mobile Connectivity Can Improve Refugee Well-Being and Transform Humanitarian Action.

[63]

Alexander JAM Van Deursen and Jan AGM Van Dijk. 2014. The digital divide shifts to differences in usage. New media & society 16, 3 (2014), 507--526.

[64]

Steven Vertovec. 2009. Transnationalism. London and New York: Routledge (2009).

[65]

John Vines, Mark Blythe, Paul Dunphy, and Andrew Monk. 2011. Eighty something: banking for the older old. In Proceedings of the 25th BCS Conference on Human-Computer Interaction. British Computer Society, 64--73.

Digital Library

[66]

Melissa Wall, Madeline Otis Campbell, and Dana Janbek. 2017. Syrian refugees and information precarity. new media & society 19, 2 (2017), 240--254.

[67]

Raelene Wilding. 2009. Refugee youth, social inclusion, and ICTs: can good intentions go bad? Journal of Information, Communication and Ethics in Society 7, 2/3 (2009), 159--174.

[68]

Susan Wyche, Nightingale Simiyu, and Martha E Othieno. 2016. Mobile phones as amplifiers of social inequality among rural Kenyan women. ACM Transactions on Computer-Human Interaction (TOCHI) 23, 3 (2016), 14.

Digital Library

Cited By

Mcclearn JJensen RTalhouk R(2024)Security Patchworking in Lebanon: Infrastructuring Across Failing InfrastructuresProceedings of the ACM on Human-Computer Interaction10.1145/36373978:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637397
Pyle CZhang BHaimson OAndalibi N(2024)"I'm Constantly in This Dilemma": How Migrant Technology Professionals Perceive Social Media Recommendation AlgorithmsProceedings of the ACM on Human-Computer Interaction10.1145/36373428:CSCW1(1-33)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637342
Watson CCrivellaro CParnaby AKharrufa A(2024)Hostile Systems: A Taxonomy of Harms Articulated by Citizens Living with Socio-Economic DeprivationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642562(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642562
Show More Cited By

Index Terms

Accessing a New Land: Designing for a Social Conceptualisation of Access
1. Human-centered computing
2. Security and privacy
  1. Human and societal aspects of security and privacy
    1. Social aspects of security and privacy

Recommendations

When the Civic Turn turns Digital: Designing Safe and Secure Refugee Resettlement
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Across Europe, refugees are required to engage with the "civic turn" -- a process of integrating refugees into the social and cultural aspects of the new land. Over a two-year period, we engaged 89 refugees settling in Sweden, to explore how accelerated ...
In a New Land: Mobile Phones, Amplified Pressures and Reduced Capabilities
CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Framed within the theoretical lens of positive and negative security, this paper presents a study of newcomers to Sweden and the roles of mobile phones in the establishment of a new life. Using creative engagement methods through a series of workshops, ...
Moving into a technology land: exploring the challenges for the refugees in Canada in accessing its computerized infrastructures
COMPASS '19: Proceedings of the 2nd ACM SIGCAS Conference on Computing and Sustainable Societies

While a growing body of literature in HCI is focusing on the initial needs of the refugees soon after their migration, most challenges associated with the long-term process of their integration with the host communities using technology have still ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 May 2019

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Funding Sources

EPSRC

Conference

CHI '19

Sponsor:

SIGCHI

CHI '19: CHI Conference on Human Factors in Computing Systems

May 4 - 9, 2019

Glasgow, Scotland Uk

Acceptance Rates

CHI '19 Paper Acceptance Rate 703 of 2,958 submissions, 24%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

Upcoming Conference

CHI '25

Sponsor:
sigchi

CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

34
Total Citations
View Citations
557
Total Downloads

Downloads (Last 12 months)108
Downloads (Last 6 weeks)18

Reflects downloads up to 26 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

Mcclearn JJensen RTalhouk R(2024)Security Patchworking in Lebanon: Infrastructuring Across Failing InfrastructuresProceedings of the ACM on Human-Computer Interaction10.1145/36373978:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637397
Pyle CZhang BHaimson OAndalibi N(2024)"I'm Constantly in This Dilemma": How Migrant Technology Professionals Perceive Social Media Recommendation AlgorithmsProceedings of the ACM on Human-Computer Interaction10.1145/36373428:CSCW1(1-33)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637342
Watson CCrivellaro CParnaby AKharrufa A(2024)Hostile Systems: A Taxonomy of Harms Articulated by Citizens Living with Socio-Economic DeprivationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642562(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642562
Chowdhury NShokri NValera CSp AMarquez CRifat MWong-Villacres MMunteanu CDahya NAhmed S(2024)Politics of the Past: Understanding the Role of Memory, Postmemory, and Remembrance in Navigating the History of Migrant FamiliesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642496(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642496
Herbert FBecker SBuckmann AKowalewski MHielscher JAcar YDürmuth MZou YSasse M(2024)Digital Security — A Question of Perspective A Large-Scale Telephone Survey with Four At-Risk User Groups2024 IEEE Symposium on Security and Privacy (SP)10.1109/SP54263.2024.00027(697-716)Online publication date: 19-May-2024
https://doi.org/10.1109/SP54263.2024.00027
Tran MMunyendo CSri Ramulu HRodriguez RBall Schnell LSula CSimko LAcar Y(2024)Security, Privacy, and Data-sharing Trade-offs When Moving to the United States: Insights from a Qualitative Study2024 IEEE Symposium on Security and Privacy (SP)10.1109/SP54263.2024.00004(617-634)Online publication date: 19-May-2024
https://doi.org/10.1109/SP54263.2024.00004
McClearn JJensen RTalhouk RCalandrino JTroncoso C(2023)Othered, silenced and scapegoatedProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620496(4625-4642)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.5555/3620237.3620496
Abood JGreen JPolonsky MWoodward KTadjoeddin ZRenzaho A(2023)The importance of information acquisition to settlement services literacy for humanitarian migrants in AustraliaPLOS ONE10.1371/journal.pone.028004118:1(e0280041)Online publication date: 6-Jan-2023
https://doi.org/10.1371/journal.pone.0280041
Das Chowdhury PRenaud K(2023)‘Ought’ should not assume ‘Can’? Basic Capabilities in Cybersecurity to Ground Sen’s Capability ApproachProceedings of the 2023 New Security Paradigms Workshop10.1145/3633500.3633506(76-91)Online publication date: 18-Sep-2023
https://dl.acm.org/doi/10.1145/3633500.3633506
Weibert AOertel Ribeiro NKrüger MAlkhatib AMuntean MAal KRandall D(2023)Literacy and the Process of Becoming Home: Learnings from an Interactive Storytelling-InitiativeProceedings of the ACM on Human-Computer Interaction10.1145/35795037:CSCW1(1-29)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579503
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

HTML Format

View this article in HTML Format.

Media

Figures

Other

Tables

View Table of Contents