research-article

Designing with Community Health Workers: Enabling Productive Participation Through Exploration

Authors:

Maletsabisa Molapo,

Melissa Densmore,

Limpho MorieAuthors Info & Claims

AfriCHI '16: Proceedings of the First African Conference on Human Computer Interaction

Pages 58 - 68

https://doi.org/10.1145/2998581.2998589

Published: 21 November 2016 Publication History

Abstract

In this paper, we present the results of an 18-month engagement with community health workers (CHWs) in Lesotho, through which we designed a feedback-integrated platform for community health education using mobile multimedia. We initiated a co-design process using participatory action research to empower CHWs to use their own knowledge and experiences to define our shared design and research agenda. We present our process and its outcomes, noting the importance of engaging with CHWs using techniques considerate of their literacy and experience, and the necessity of separating the concept from the artefact in the process of co-design. Further, we demonstrate how deep engagement and multiple participatory action research cycles give CHWs time to develop confidence and experience around the use of technology in their work. We argue that when CHWs are empowered to contribute their creativity and local experiences in this manner, the outcome is technology that is best suited for their unique context of work, in ways that would not be achieved using conventional approaches to co-design. Finally, we present early outcomes of the co-design efforts, articulating design requirements for a feedback mechanism for CHWs.

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Cited By

Okolo CAgarwal DDell NVashistha A(2024)"If it is easy to understand then it will have value": Examining Perceptions of Explainable AI with Community Health Workers in Rural IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36373488:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637348
Solano-Kamaiko IMishra DDell NVashistha A(2024)Explorable Explainable AI: Improving AI Understanding for Community Health Workers in IndiaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642733(1-21)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642733
Orii LFeldacker CHuwa JThawani AViola EKiruthu-Kamamia CSande OTweya HAnderson R(2024)HIV Client Perspectives on Digital Health in MalawiProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642245(1-13)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642245
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Index Terms

Designing with Community Health Workers: Enabling Productive Participation Through Exploration
1. Human-centered computing

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AfriCHI '16: Proceedings of the First African Conference on Human Computer Interaction

November 2016

279 pages

ISBN:9781450348300

DOI:10.1145/2998581

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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University of Pretoria: University of Pretoria
University of Cape Town
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 21 November 2016

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AfriCHI'16

AfriCHI'16: African Conference for Human Computer Interaction

November 21 - 25, 2016

Nairobi, Kenya

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Cited By

Okolo CAgarwal DDell NVashistha A(2024)"If it is easy to understand then it will have value": Examining Perceptions of Explainable AI with Community Health Workers in Rural IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36373488:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637348
Solano-Kamaiko IMishra DDell NVashistha A(2024)Explorable Explainable AI: Improving AI Understanding for Community Health Workers in IndiaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642733(1-21)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642733
Orii LFeldacker CHuwa JThawani AViola EKiruthu-Kamamia CSande OTweya HAnderson R(2024)HIV Client Perspectives on Digital Health in MalawiProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642245(1-13)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642245
Till SMkhize MFarao JShandu LMuthelo LColeman TMbombi MBopape MKlingberg Svan Heerden AMothiba TDensmore MVerdezoto Dias N(2023)Digital Health Technologies for Maternal and Child Health in Africa and Other Low- and Middle-Income Countries: Cross-disciplinary Scoping Review With Stakeholder ConsultationJournal of Medical Internet Research10.2196/4216125(e42161)Online publication date: 7-Apr-2023
https://doi.org/10.2196/42161
Nunes FSilva JFélix BMelo RWinschiers-Theophilus HBagalkot NVerdezoto NLazem SVan Heerden ANgubane TTill SDensmore M(2023)African Co-Design: Past, Present, and EmergingProceedings of the 4th African Human Computer Interaction Conference10.1145/3628096.3629080(316-318)Online publication date: 27-Nov-2023
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Coleman TTill SFarao JShandu LKhuzwayo NMuthelo LMbombi MBopape Mvan Heerden AMothiba TNorris SVerdezoto NDensmore M(2023)Reconsidering Priorities for Digital Maternal and Child Health: Community-centered Perspectives from South AfricaProceedings of the ACM on Human-Computer Interaction10.1145/36100817:CSCW2(1-31)Online publication date: 4-Oct-2023
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Tam HBhat KMohindra PKumar N(2023)Learning to Navigate Health Taboos through Online Safe SpacesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580708(1-15)Online publication date: 19-Apr-2023
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Scheffelaar AJanssen MLuijkx K(2023)Learning as a way of achieving quality improvement in long-term care: A qualitative evaluation of The Story as a Quality InstrumentNurse Education in Practice10.1016/j.nepr.2023.10365970(103659)Online publication date: Jul-2023
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Oberschmidt KGrünloh CNijboer Fvan Velsen L(2022)Best Practices and Lessons Learned for Action Research in eHealth Design and Implementation: Literature ReviewJournal of Medical Internet Research10.2196/3179524:1(e31795)Online publication date: 28-Jan-2022
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