research-article

Judging a bot by its cover: an experiment on expectation setting for personal robots

Authors:

Steffi Paepcke,

Leila TakayamaAuthors Info & Claims

HRI '10: Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction

Pages 45 - 52

Published: 02 March 2010 Publication History

Abstract

Managing user expectations of personal robots becomes particularly challenging when the end-user just wants to know what the robot can do, and neither understands nor cares about its technical specifications. In describing what a robot can do to such an end-user, we explored the questions of (a) whether or not such users would respond to expectation setting about personal robots and, if so, (b) how such expectation setting would influence human-robot interactions and people's perceptions of the robots. Using a 2 (expectation setting: high vs. low) x 2 (robot type: Pleo vs. AIBO) between-participants experiment (N=24), we examined these questions. We found that people's initial beliefs about the robot's capabilities are indeed influenced by expectation setting tactics. Contrary to the hypotheses predicted by the Self-Fulfilling Prophecy and Confirmation Bias, we found that erring on the side of setting expectations lower rather than higher led to less disappointment and more positive appraisals of the robot's competence.

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Cited By

Bowden KWu JCui WJuraska JHarrison VSchwarzmann BSanter NWhittaker SWalker MCowan BClark L(2019)Entertaining and opinionated but too controllingProceedings of the 1st International Conference on Conversational User Interfaces10.1145/3342775.3342792(1-10)Online publication date: 22-Aug-2019
https://dl.acm.org/doi/10.1145/3342775.3342792
Dereshev DKirk DMatsumura KMaeda TBrewster SFitzpatrick GCox AKostakos V(2019)Long-Term Value of Social Robots through the Eyes of Expert UsersProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300896(1-12)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300896
Nishida TVallverdú JOhmoto YMoran SLázare S(2018)Fake Empathy and Human-Robot Interaction HRIInternational Journal of Technology and Human Interaction10.4018/IJTHI.201801010314:1(44-59)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.4018/IJTHI.2018010103
Show More Cited By

Index Terms

Judging a bot by its cover: an experiment on expectation setting for personal robots
1. Computing methodologies
  1. Artificial intelligence
    1. Philosophical/theoretical foundations of artificial intelligence
      1. Cognitive science
2. Human-centered computing
  1. Human computer interaction (HCI)

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Information & Contributors

Information

Published In

cover image ACM Conferences

HRI '10: Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction

March 2010

400 pages

ISBN:9781424448937

General Chairs:
Pamela Hinds
Stanford University, USA
,
Hiroshi Ishiguro
Osaka University, Japan
,
Program Chairs:
Takayuki Kanda
ATR, Japan
,
Peter Kahn
University of Washington, USA

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IEEE Press

Publication History

Published: 02 March 2010

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HRI 10

Sponsor:

HRI 10: International Conference on Human Robot Interaction

March 2 - 5, 2010

Osaka, Japan

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HRI '10 Paper Acceptance Rate 26 of 124 submissions, 21%;

Overall Acceptance Rate 268 of 1,124 submissions, 24%

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Cited By

Bowden KWu JCui WJuraska JHarrison VSchwarzmann BSanter NWhittaker SWalker MCowan BClark L(2019)Entertaining and opinionated but too controllingProceedings of the 1st International Conference on Conversational User Interfaces10.1145/3342775.3342792(1-10)Online publication date: 22-Aug-2019
https://dl.acm.org/doi/10.1145/3342775.3342792
Dereshev DKirk DMatsumura KMaeda TBrewster SFitzpatrick GCox AKostakos V(2019)Long-Term Value of Social Robots through the Eyes of Expert UsersProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300896(1-12)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300896
Nishida TVallverdú JOhmoto YMoran SLázare S(2018)Fake Empathy and Human-Robot Interaction HRIInternational Journal of Technology and Human Interaction10.4018/IJTHI.201801010314:1(44-59)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.4018/IJTHI.2018010103
Nikolaidis SKwon MForlizzi JSrinivasa S(2018)Planning with Verbal Communication for Human-Robot CollaborationACM Transactions on Human-Robot Interaction10.1145/32033057:3(1-21)Online publication date: 16-Nov-2018
https://dl.acm.org/doi/10.1145/3203305
Phillips EZhao XUllman DMalle BKanda TŜabanović SHoffman GTapus A(2018)What is Human-like?Proceedings of the 2018 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3171221.3171268(105-113)Online publication date: 26-Feb-2018
https://dl.acm.org/doi/10.1145/3171221.3171268
de Graaf MBen Allouch Svan Dijk JMutlu BTscheligi MWeiss AYoung J(2017)Why Do They Refuse to Use My Robot?Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction10.1145/2909824.3020236(224-233)Online publication date: 6-Mar-2017
https://dl.acm.org/doi/10.1145/2909824.3020236
Rueben MBernieri FGrimm CSmart WMutlu BTscheligi MWeiss AYoung J(2017)Framing Effects on Privacy Concerns about a Home Telepresence RobotProceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction10.1145/2909824.3020218(435-444)Online publication date: 6-Mar-2017
https://dl.acm.org/doi/10.1145/2909824.3020218
Tsukada KNiitsuma MYau WOmori TMetta GOsawa HZhao S(2016)Impression on Human-Robot Communication Affected by Inconsistency in Expected Robot PerceptionProceedings of the Fourth International Conference on Human Agent Interaction10.1145/2974804.2980520(261-262)Online publication date: 4-Oct-2016
https://dl.acm.org/doi/10.1145/2974804.2980520
de Graaf MBen Allouch SSagerer GImai MBelpaeme TThomaz A(2014)Users' preferences of robots for domestic useProceedings of the 2014 ACM/IEEE international conference on Human-robot interaction10.1145/2559636.2563683(146-147)Online publication date: 3-Mar-2014
https://dl.acm.org/doi/10.1145/2559636.2563683
McGlynn SSnook BKemple SMitzner TRogers WSagerer GImai MBelpaeme TThomaz A(2014)Therapeutic robots for older adultsProceedings of the 2014 ACM/IEEE international conference on Human-robot interaction10.1145/2559636.2559846(246-247)Online publication date: 3-Mar-2014
https://dl.acm.org/doi/10.1145/2559636.2559846
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