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System administrator teamwork: evidence from the SAGE salary survey

Published: 14 November 2008 Publication History

Abstract

System administrators (sysadmins) are a critical population of computer users: they use a wide variety of administration tools to maintain the computer infrastructure on which modern society depends. The design of appropriate administration tools relies on accurate information about sysadmins and their work, yet studies to date collecting this information have been qualitative. In this paper I examine a quantitative source of information about system administrators: the annual SAGE salary survey. The primary focus of the survey is collecting salary and benefits information, so that administrators can compare their compensation with others in similar circumstances. In this poster I do further analysis of the SAGE data from 2002 through 2006, investigating correlations that were not part of the SAGE reports. In particular, I examine evidence for teamwork among administrators, and find evidence for sysadmins working in teams in companies of all sizes.

References

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Anderson, E. Researching system administration. Ph.D. Thesis. University of California, Berkeley, 2002.
[2]
Barrett, R., Kandogan, E., Maglio, P. P., Haber, E. M., Takayama, L. A., Prabaker, M. "Field Studies of Computer System Administrators: Analysis of System Management Tools and Practices." Proceedings of the 2004 ACM CSCW.
[3]
Dijker, B. A Day in the Life of System Administrators (aka DITL)., http://sageweb.sage.org.
[4]
Gagne, A, Kasia Muldner, and Konstantin Beznosov. "Identifying Differences between Security and other IT Professionals: a Qualitative Analysis". In proceedings of (HAISA), Plymouth, England, July 2008.
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Halprin, G. The Workflow of System Administration, SAGEAU '98, Canberra, Australia, 1998.
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Kandogan, E, and Haber, E. M., "Security Administration Tools and Practices." Security and Usability: Designing Secure Systems that People Can Use. Ed. Lorrie Faith Cranor and Simson Garfinkel. Sebastapol: O'Reilly Media, Inc., 2005, pp357--378.
[7]
Kolstad, R., SAGE Salary Survey results, 2001--2006, http://www.sage.org/salsurv.
[8]
Maglio, Paul P, Kandogan, E., and Haber, E. M., "Distributed Cognition and Joint Activity in Computer-System Administration." Resources, co-evolution, and artifacts: Theory in CSCW. Ed. M. S. Ackerman, C. Halverson, T. Erickson, and W. A. Kellogg. Kluwer CSCW Series, 2008.
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Sandusky, R. J. Infrastructure Management as Cooperative Work: Implications for Systems Design, Proc. ACM Group '97, pp. 91--100.

Cited By

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  • (2014)Work Domain Analysis for network management revisited: Infrastructure, teams and situation awareness2014 IEEE International Inter-Disciplinary Conference on Cognitive Methods in Situation Awareness and Decision Support (CogSIMA)10.1109/CogSIMA.2014.6816548(103-109)Online publication date: Mar-2014
  • (2011)Knowledge and information and needs of system administrators in IT service factoriesProceedings of the 10th Brazilian Symposium on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction10.5555/2254436.2254453(81-90)Online publication date: 25-Oct-2011
  • (2011)Information needs of system administrators in information technology service factoriesProceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology10.1145/2076444.2076447(1-10)Online publication date: 4-Dec-2011

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  1. System administrator teamwork: evidence from the SAGE salary survey

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    cover image ACM Conferences
    CHiMiT '08: Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
    November 2008
    82 pages
    ISBN:9781605583556
    DOI:10.1145/1477973
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 14 November 2008

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    • (2014)Work Domain Analysis for network management revisited: Infrastructure, teams and situation awareness2014 IEEE International Inter-Disciplinary Conference on Cognitive Methods in Situation Awareness and Decision Support (CogSIMA)10.1109/CogSIMA.2014.6816548(103-109)Online publication date: Mar-2014
    • (2011)Knowledge and information and needs of system administrators in IT service factoriesProceedings of the 10th Brazilian Symposium on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction10.5555/2254436.2254453(81-90)Online publication date: 25-Oct-2011
    • (2011)Information needs of system administrators in information technology service factoriesProceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology10.1145/2076444.2076447(1-10)Online publication date: 4-Dec-2011

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