Article

Service level agreements: an ontological approach

Author:

Les GreenAuthors Info & Claims

ICEC '06: Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet

Pages 185 - 194

https://doi.org/10.1145/1151454.1151490

Published: 13 August 2006 Publication History

Abstract

This paper describes an ontology based Service Level Agreement formalisation. OWL and SWRL are chosen to express the ontologies. Use of the ontologies, discussing Ontology Adoption, SLA Instance Creation and Validation is given, followed by a breakdown and discussion of the concepts. Ontologies are grouped by generality and diagrammatic representations are given. The SLA ontology is discussed in context of the telecommunications domain.

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Cited By

Karamanlioglu AAlpaslan F(2018)An Ontology-Based Expert System to Detect Service Level Agreement ViolationsBusiness Modeling and Software Design10.1007/978-3-319-94214-8_27(362-371)Online publication date: 30-Jun-2018
https://doi.org/10.1007/978-3-319-94214-8_27
D'Errico MPearson S(2015)Towards a Formalised Representation for the Technical Enforcement of Privacy Level AgreementsProceedings of the 2015 IEEE International Conference on Cloud Engineering10.1109/IC2E.2015.72(422-427)Online publication date: 9-Mar-2015
https://dl.acm.org/doi/10.1109/IC2E.2015.72
(2014)Information Buried in Information Technology Service ContractsService Science10.1287/serv.2014.00746:3(161-178)Online publication date: 1-Sep-2014
https://dl.acm.org/doi/10.1287/serv.2014.0074
Show More Cited By

Index Terms

Service level agreements: an ontological approach
1. Information systems
  1. Data management systems
    1. Information integration
    2. Middleware for databases
      1. Object-relational mapping facilities

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cover image ACM Other conferences

ICEC '06: Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet

August 2006

624 pages

ISBN:1595933921

DOI:10.1145/1151454

Conference Chairs:
Mark S. Fox
University of Toronto, Canada
,
Bruce Spencer
National Research Council Canada

Copyright © 2006 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 13 August 2006

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ICEC '06 Paper Acceptance Rate 53 of 112 submissions, 47%;

Overall Acceptance Rate 150 of 244 submissions, 61%

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Cited By

Karamanlioglu AAlpaslan F(2018)An Ontology-Based Expert System to Detect Service Level Agreement ViolationsBusiness Modeling and Software Design10.1007/978-3-319-94214-8_27(362-371)Online publication date: 30-Jun-2018
https://doi.org/10.1007/978-3-319-94214-8_27
D'Errico MPearson S(2015)Towards a Formalised Representation for the Technical Enforcement of Privacy Level AgreementsProceedings of the 2015 IEEE International Conference on Cloud Engineering10.1109/IC2E.2015.72(422-427)Online publication date: 9-Mar-2015
https://dl.acm.org/doi/10.1109/IC2E.2015.72
(2014)Information Buried in Information Technology Service ContractsService Science10.1287/serv.2014.00746:3(161-178)Online publication date: 1-Sep-2014
https://dl.acm.org/doi/10.1287/serv.2014.0074
Hall-May MChakravarthy ALeonard TSurridge M(2012)Semantic Modelling of Resource Dependability for SLA-Based Service GovernanceHandbook of Research on Service-Oriented Systems and Non-Functional Properties10.4018/978-1-61350-432-1.ch018(401-441)Online publication date: 2012
https://doi.org/10.4018/978-1-61350-432-1.ch018
Telesko RNikles S(2012)Semantic-Enabled Compliance ManagementSemantic Technologies for Business and Information Systems Engineering10.4018/978-1-60960-126-3.ch015(292-310)Online publication date: 2012
https://doi.org/10.4018/978-1-60960-126-3.ch015
Redl CBreskovic IBrandic IDustdar S(2012)Automatic SLA Matching and Provider Selection in Grid and Cloud Computing MarketsProceedings of the 2012 ACM/IEEE 13th International Conference on Grid Computing10.1109/Grid.2012.18(85-94)Online publication date: 20-Sep-2012
https://dl.acm.org/doi/10.1109/Grid.2012.18
Rodrigues CLima SÁlvarez Sabucedo LCarvalho P(2012)An ontology for managing network services qualityExpert Systems with Applications: An International Journal10.1016/j.eswa.2012.01.10639:9(7938-7946)Online publication date: 1-Jul-2012
https://dl.acm.org/doi/10.1016/j.eswa.2012.01.106
Blake MCummings DBansal AKona Bansal S(2012)Workflow composition of service level agreements for web servicesDecision Support Systems10.1016/j.dss.2012.01.01753:1(234-244)Online publication date: 1-Apr-2012
https://dl.acm.org/doi/10.1016/j.dss.2012.01.017
Cé Júnior JPrudêncio AWillrich Rda Silva M(2012)A semantic approach for QoS specification of communication services using QoE parametersJournal of the Brazilian Computer Society10.1007/s13173-012-0094-219:3(207-221)Online publication date: 21-Nov-2012
https://doi.org/10.1007/s13173-012-0094-2
Rodrigues CCarvalho PÁlvarez-Sabucedo LLima S(2011)A semantic model for enhancing network services management and auditingProceedings of the 11th international conference and 4th international conference on Smart spaces and next generation wired/wireless networking10.5555/2033707.2033774(561-574)Online publication date: 22-Aug-2011
https://dl.acm.org/doi/10.5555/2033707.2033774
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