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Communications of the ACM Volume 46, Issue 2

February 2003

83 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/606272

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https://doi.org/10.1108/BIJ-03-2019-0140
Boakye KNatesan PPrybutok V(2020)A correlated uniqueness model of service quality measurement among users of cloud-based service platformsJournal of Retailing and Consumer Services10.1016/j.jretconser.2020.10209855(102098)Online publication date: Jul-2020
https://doi.org/10.1016/j.jretconser.2020.102098
Ali MJu X(2019)The Antecedents of Information System Success in The Banking IndustryINTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION10.18775/ijmsba.1849-5664-5419.2014.55.10055:5(43-58)Online publication date: 2019
https://doi.org/10.18775/ijmsba.1849-5664-5419.2014.55.1005
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Understanding the Quality Gap of Information Technology Services from the Perspective of Service Provider and Consumer

Bridging the gap between service description models in service matchmaking

Closing Service Quality Gaps Using Dynamic Service Level Agreements

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