Web site accessibility: an online sector analysis
Eleanor Loiacono
(Worcester Polytechnic Institute, Worcester, USA)
Scott McCoy
(The College of William and Mary, The School of Business, Williamsburg, Virginia, USA)
2745
Abstract
Under the Americans with Disabilities Act (ADA), companies must provide customers with disabilities access to their “physical” stores. With the advent of the pure Web store, some wonder if the ADA will extend into “cyberspace”. So, are companies ready? This study assesses Web sites to determine their readiness. Results reveal that only 9 percent of the sites have accessible home pages.
Keywords
Citation
Loiacono, E. and McCoy, S. (2004), "Web site accessibility: an online sector analysis", Information Technology & People, Vol. 17 No. 1, pp. 87-101. https://doi.org/10.1108/09593840410522198
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited