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Standardization of Forms in Governments

A Meta-Model for a Reference Form Modeling Language

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Abstract

Forms are central interfaces for information exchange between a government and its citizens. As a way to translate laws into practice, forms are an essential part facilitating this exchange. Unfortunately, forms often require substantial development effort to ensure they comply with legal requirements, with the result that citizens often describe them as highly complex. Standardization of forms through reference modeling would help to minimize governments’ effort by reusing elements and would reduce complexity for citizens by providing a unified representation of information. The article contributes a meta-model for a modeling language that can be used in representing reference models for forms. It follows a design science research approach to elicit form structure and editorial process requirements and to iteratively design the meta-model. The paper demonstrates and evaluates the meta-model using focus groups and application in three case studies. It extends research on standardization to reference modeling and government forms.

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Acknowledgment

This research received funding from the German Federal Ministry of the Interior under the grant agreement no. FIM 029-211-01. We would like to thank the funding organization for its support and feedback.

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Authors and Affiliations

  1. University of Muenster – ERCIS, Leonardo-Campus 3, 48149, Muenster, Germany

    Hendrik Scholta, Michael Räckers & Jörg Becker

  2. fortiss – An-Institut Technical University of Munich, Guerickestr. 25, 80805, Munich, Germany

    Dian Balta

  3. Technical University of Munich, Boltzmannstr. 3, 85748, Garching, Germany

    Helmut Krcmar

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  1. Hendrik Scholta
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Correspondence to Hendrik Scholta.

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Accepted after three revisions by Jelena Zdravkovic.

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Scholta, H., Balta, D., Räckers, M. et al. Standardization of Forms in Governments. Bus Inf Syst Eng 62, 535–560 (2020). https://doi.org/10.1007/s12599-019-00623-1

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  • DOI: https://doi.org/10.1007/s12599-019-00623-1

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