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The influence of information cascades on online purchase behaviors of search and experience products

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Abstract

Online users usually observe or refer to others’ behaviors and discount their own information when purchasing products online. This research employed a fixed-effect regression model to elucidate how information cascades could influence online purchase behaviors and how they moderated the influence of online word-of-mouth and product prices. To uncover the underlying mechanisms behind informational cascades, we compare search products and experience products. In particular, we utilize publicly available data from a B2C e-commerce site in China, i.e., Tmall.com. Our results indicate that online users’ choice of products was heavily driven by changes in product rankings after controlling for cumulative sales, online user reviews and product price, as predicted by informational cascades theory. Due to the information cascades effect, review volume had no impact on online users’ choice of products with high rankings, whereas it did exert a significant positive impact on consumer purchase decisions of products with low rankings. User rating had no impact on online users’ purchase decisions. Product price had a significant and negative impact for products with high rankings, but had a significant and positive influence on users’ choice for products with low rankings. Moreover, information cascades were more prominent for experience goods than for search goods.

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Acknowledgments

This paper is supported by the Humanities and Social Sciences Foundation of the Ministry of Education of China (No: 13YJC630094), the National Natural Science Foundation of China (No: 71363022, No 71373192, No 71361012) and Foundation of Jiangxi Educational Committee (No GJJ150446).

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  1. School of Information Technology, Jiangxi University of Finance and Economics, Nanchang, China

    Qihua Liu

  2. School of Information Management, Wuhan University, Wuhan, China

    Shan Huang & Liyi Zhang

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  1. Qihua Liu
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  3. Liyi Zhang
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Correspondence to Liyi Zhang.

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Liu, Q., Huang, S. & Zhang, L. The influence of information cascades on online purchase behaviors of search and experience products. Electron Commer Res 16, 553–580 (2016). https://doi.org/10.1007/s10660-016-9220-0

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