Nothing Special   »   [go: up one dir, main page]
Skip to main content

Advertisement

Springer Nature Link
Log in

Unveiling the role of gamification in shared mobility services

  • Published:
Environment, Development and Sustainability Aims and scope Submit manuscript

Abstract

The study investigates the gamification role in the sharing mobility service industry and its implications on consumers’ loyalty and service quality. An empirical study is developed in Italy by adopting the mixed-method approach. The study performed qualitative analysis through interviews to investigate the gamification role and the implications with sustainability and service quality topics. Thereafter, a quantitative analysis was conducted, and the theoretical model was analysed through structural equation modelling. The paper reveals that gamification promotes consumers loyalty and service quality in shared mobility services. Our model confirmed that the service quality is essential for influence users’ satisfaction that affects service loyalty in shared mobility services. Service quality is strongly affected by both quality of means and mobile app. The results provide insights for mobility operators suggesting to invest in improving the quality of services and for policymakers to promote sustainable behaviours and support the recovery from the Covid-19 outbreak.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig. 5

Similar content being viewed by others

References

  • Acheampong, A. O., Opoku, E. E. O., Dzator, J., & Kufuor, N. K. (2022). Enhancing human development in developing regions: Do ICT and transport infrastructure matter? Technological Forecasting and Social Change, 180, 121725.

    Article  Google Scholar 

  • Aguiar-Castillo, L., Clavijo-Rodriguez, A., De Saa-Perez, P., & Perez-Jimenez, R. (2019). Gamification as an approach to promote tourist recycling behavior. Sustainability, 11(8), 2201.

    Article  Google Scholar 

  • Ajay, P., Nagaraj, B., Pillai, B. M., Suthakorn, J., & Bradha, M. (2022). Intelligent ecofriendly transport management system based on iot in urban areas. Environment, Development and Sustainability, 1–8.

  • Anable, J. (2005). ‘Complacent car addicts’ or ‘aspiring environmentalists’? Identifying travel behaviour segments using attitude theory. Transport Policy, 12(1), 65–78.

    Article  Google Scholar 

  • Anagnostopoulou, E., Urbančič, J., Bothos, E., Magoutas, B., Bradesko, L., Schrammel, J., & Mentzas, G. (2020). From mobility patterns to behavioural change: Leveraging travel behaviour and personality profiles to nudge for sustainable transportation. Journal of Intelligent Information Systems, 54, 157–178.

    Article  Google Scholar 

  • Anderson, E. W., & Sullivan, M. W. (1990). Customer satisfaction and retention across firms. In TIMS college of marketing special interest conference on service marketing, Nashville, TN, September. TIMS College of Marketing.

  • Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125–143.

    Article  Google Scholar 

  • Andersson, A., Hiselius, L. W., & Adell, E. (2018). Promoting sustainable travel behaviour through the use of smartphone applications: A review and development of a conceptual model. Travel Behaviour and Society, 11, 52–61.

    Article  Google Scholar 

  • Antón, C., Camarero, C., & Laguna-Garcia, M. (2017). Towards a new approach of destination loyalty drivers: Satisfaction, visit intensity and tourist motivations. Current Issues in Tourism, 20(3), 238–260.

    Article  Google Scholar 

  • Anttila, J., & Jussila, K. (2019). Striving for benefits of sustainability from the interactivity of quality and innovation. Journal of Cleaner Production, 212, 409–419.

    Article  Google Scholar 

  • Awan, A., Alnour, M., Jahanger, A., & Onwe, J. C. (2022). Do technological innovation and urbanization mitigate carbon dioxide emissions from the transport sector? Technology in Society, 71, 102128.

    Article  Google Scholar 

  • Baptista, G., & Oliveira, T. (2019). Gamification and serious games: A literature meta-analysis and integrative model. Computers in Human Behavior, 92, 306–315.

    Article  Google Scholar 

  • Barreto, L., Amaral, A., Pereira, T., & Paiva, S. (2022). A review of use cases of gamification in mobility systems and services. In Conference on sustainable urban mobility (pp. 335–347). Springer.

  • Bassanelli, S., Vasta, N., Bucchiarone, A., & Marconi, A. (2022). Gamification for behavior change: A scientometric review. Acta Psychologica, 228, 103657.

    Article  Google Scholar 

  • Beck, A. L., Chitalia, S., & Rai, V. (2019). Not so gameful: A critical review of gamification in mobile energy applications. Energy Research & Social Science, 51, 32–39.

    Article  Google Scholar 

  • Behl, A., Sampat, B., & Raj, S. (2021). Productivity of gig workers on crowdsourcing platforms through artificial intelligence and gamification: a multi-theoretical approach. The TQM Journal, (ahead-of-print).

  • Beirão, G., & Cabral, J. S. (2007). Understanding attitudes towards public transport and private car: A qualitative study. Transport Policy, 14(6), 478–489.

    Article  Google Scholar 

  • Belk, R. W. (1985). Materialism: Trait aspects of living in the material world. Journal of Consumer Research, 12(3), 265–280.

    Article  Google Scholar 

  • Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238.

    Article  CAS  Google Scholar 

  • Bitrián, P., Buil, I., & Catalán, S. (2021). Enhancing user engagement: The role of gamification in mobile apps. Journal of Business Research, 132, 170–185.

    Article  Google Scholar 

  • Bloemer, J., De Ruyter, K. O., & Wetzels, M. (1999). Linking perceived service quality and service loyalty: A multi-dimensional perspective. European Journal of Marketing, 33(11/12), 1082–1106.

    Article  Google Scholar 

  • Boomsma, A. (1983). On the robustness of LISREL (maximum likelihood estimation) against small sample size and non-normality.

  • Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7–27.

    Article  Google Scholar 

  • Brady, M. K., & Cronin, J. J., Jr. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34–49.

    Article  Google Scholar 

  • Brito, J., Vieira, V., & Duran, A. (2015). Towards a framework for gamification design on crowdsourcing systems: The GAME approach. In 2015 12th International Conference on Information Technology-New Generations (pp. 445–450). IEEE.

  • Browne, M. W., & Cudeck, R. (1992). Alternative ways of assessing model fit. Sociological Methods & Research, 21(2), 230–258.

    Article  Google Scholar 

  • Buzan, T. (2006). Mind mapping. Pearson Education.

  • Byrne, B. M. (2012). A primer of LISREL: Basic applications and programming for confirmatory factor analytic models. Springer.

    Google Scholar 

  • Byrne, B. M. (2004). Testing for multigroup invariance using AMOS graphics: A road less traveled. Structural Equation Modeling, 11(2), 272–300.

    Article  Google Scholar 

  • Caputo, F., Magliocca, P., Canestrino, R., & Rescigno, E. (2023). Rethinking the role of technology for citizens’ engagement and sustainable development in smart cities. Sustainability, 15(13), 10400.

    Article  Google Scholar 

  • Cardoso, B., Ribeiro, M., Prandi, C., & Nunes, N. (2019). When gamification meets sustainability: A pervasive approach to foster sustainable mobility in madeira. In Proceedings of the 1st ACM Workshop on Emerging Smart Technologies and Infrastructures for Smart Mobility and Sustainability (pp. 3–8).

  • Castellanos, S. (2016). Delivering modal-shift incentives by using gamification and smartphones: A field study example in Bogota, Colombia. Case Studies on Transport Policy, 4(4), 269–278.

    Article  Google Scholar 

  • Castellanos, S., Grant-Muller, S., & Wright, K. (2022). Technology, transport, and the sharing economy: Towards a working taxonomy for shared mobility. Transport Reviews, 42(3), 318–336.

    Article  Google Scholar 

  • Cetin, M., Adiguzel, F., & Zeren Cetin, I. (2023). Determination of the effect of urban forests and other green areas on surface temperature in Antalya. Concepts and applications of remote sensing in forestry (pp. 319–336). Springer.

    Google Scholar 

  • Chan, V. H. Y., Chiu, D. K., & Ho, K. K. (2022). Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era. Journal of Retailing and Consumer Services, 67, 102960.

    Article  Google Scholar 

  • Chao, P. (2008). Exploring the nature of the relationships between service quality and customer loyalty: An attribute-level analysis. The Service Industries Journal, 28(1), 95–116.

    Article  Google Scholar 

  • Chen, C. F., & Chao, W. H. (2011). Habitual or reasoned? Using the theory of planned behavior, technology acceptance model, and habit to examine switching intentions toward public transit. Transportation Research Part F: Traffic Psychology and Behaviour, 14(2), 128–137.

    Article  Google Scholar 

  • Chen, M. F., & Wang, L. H. (2009). The moderating role of switching barriers on customer loyalty in the life insurance industry. The Service Industries Journal, 29(8), 1105–1123.

  • Chen, X., Dahlgaard-Park, S. M., & Wen, D. (2019). Emotional and rational customer engagement: Exploring the development route and the motivation. Total Quality Management & Business Excellence, 30(sup1), S141–S157.

    Article  Google Scholar 

  • Chiariotti, F., Pielli, C., Zanella, A., & Zorzi, M. (2020). A bike-sharing optimization framework combining dynamic rebalancing and user incentives. ACM Transactions on Autonomous and Adaptive Systems (TAAS), 14(3), 1–30.

    Google Scholar 

  • Chikazhe, L., Makanyeza, C., & Kakava, N. Z. (2022). The effect of perceived service quality, satisfaction and loyalty on perceived job performance: Perceptions of university graduates. Journal of Marketing for Higher Education, 32(1), 1–18.

    Article  Google Scholar 

  • Choi, K. S., Lee, H., Kim, C., & Lee, S. (2005). The service quality dimensions and patient satisfaction relationships in South Korea: Comparisons across gender, age and types of service. Journal of Services Marketing, 19(3), 140–149.

    Article  Google Scholar 

  • Ciuchita, R., Heller, J., Köcher, S., Köcher, S., Leclercq, T., Sidaoui, K., & Stead, S. (2023). It is really not a game: An integrative review of gamification for service research. Journal of Service Research, 26(1), 3–20.

    Article  Google Scholar 

  • Costello, A. B., & Osborne, J. (2019). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research, and Evaluation, 10(1), 7.

  • Crawford. C. (2011). The art of computer game design (Kindle version). Seattle from Amazon.Com

  • Cronin, J. J., Jr., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218.

    Article  Google Scholar 

  • Cronin, J. J., Jr., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55–68.

    Article  Google Scholar 

  • Dabholkar, P. A. (1994). Incorporating choice into an attitudinal framework: Analyzing models of mental comparison processes. Journal of Consumer Research, 21(1), 100–118.

  • Dabholkar, P. A., & Bagozzi, R. P. (2002). An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors. Journal of the Academy of Marketing Science, 30, 184–201.

    Article  Google Scholar 

  • Damberg, S., Schwaiger, M., & Ringle, C. M. (2022). What’s important for relationship management? The mediating roles of relational trust and satisfaction for loyalty of cooperative banks’ customers. Journal of Marketing Analytics, 10(1), 3–18.

    Article  Google Scholar 

  • Dell’Olio, L., Ibeas, A., & Cecin, P. (2011). The quality of service desired by public transport users. Transport Policy, 18(1), 217–227.

    Article  Google Scholar 

  • Deterding, S., Sicart, M., Nacke, L., O'Hara, K., & Dixon, D. (2011). Gamification. using game-design elements in non-gaming contexts. In CHI'11 extended abstracts on human factors in computing systems (pp. 2425–2428).

  • Deterding, S. (2019). Gamification in management: Between choice architecture and humanistic design. Journal of Management Inquiry, 28(2), 131–136.

    Article  Google Scholar 

  • Dietrich, T., Trischler, J., Schuster, L., & Rundle-Thiele, S. (2017). Co-designing services with vulnerable consumers. Journal of Service Theory and Practice, 27(3), 663–688.

    Article  Google Scholar 

  • Dreher, F., & Ströbel, T. (2023). How gamified online loyalty programs enable and facilitate value co-creation: A case study within a sports-related service context. Journal of Service Theory and Practice, 33(5), 671–696.

    Article  Google Scholar 

  • Dzandu, M. D., Hanu, C., & Amegbe, H. (2022). Gamification of mobile money payment for generating customer value in emerging economies: The social impact theory perspective. Technological Forecasting and Social Change, 185, 122049.

    Article  Google Scholar 

  • Edvardsson, B. (1997). Quality in new service development: Key concepts and a frame of reference. International Journal of Production Economics, 52(1–2), 31–46.

    Article  Google Scholar 

  • Enquist, B., Edvardsson, B., & Petros Sebhatu, S. (2007). Values-based service quality for sustainable business. Managing Service Quality: An International Journal, 17(4), 385–403.

    Article  Google Scholar 

  • Ercan, T., Onat, N. C., Keya, N., Tatari, O., Eluru, N., & Kucukvar, M. (2022). Autonomous electric vehicles can reduce carbon emissions and air pollution in cities. Transportation Research Part D: Transport and Environment, 112, 103472.

    Article  Google Scholar 

  • Eskildsen, J., Kristensen, K., JØrn Juhl, H., & Østergaard, P. (2004). The drivers of customer satisfaction and loyalty. The case of Denmark 2000–2002. Total Quality Management Business Excellence, 15(5–6), 859–868.

    Article  Google Scholar 

  • Ferrero, F., Perboli, G., Rosano, M., & Vesco, A. (2018). Car-sharing services: An annotated review. Sustainable Cities and Society, 37, 501–518.

    Article  Google Scholar 

  • Ferron, M., Loria, E., Marconi, A., & Massa, P. (2019). Play&Go, an urban game promoting behaviour change for sustainable mobility. Interact. Des. Archit. J, 40, 24–25.

    Google Scholar 

  • Fisher, A. (2001). Winning the battle for customers. Journal of Financial Services Marketing, 6(1), 77–83.

    Article  Google Scholar 

  • Foddy, W., & Foddy, W. H. (1993). Constructing questions for interviews and questionnaires: Theory and practice in social research. Cambridge University Press.

    Book  Google Scholar 

  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.

    Article  Google Scholar 

  • Francis, J. J., Johnston, M., Robertson, C., Glidewell, L., Entwistle, V., Eccles, M. P., & Grimshaw, J. M. (2010). What is an adequate sample size? Operationalising data saturation for theory-based interview studies. Psychology and Health, 25(10), 1229–1245.

    Article  Google Scholar 

  • Fusch, P. I., & Ness, L. R. (2015). Are we there yet? Data saturation in qualitative research.

  • Gatti, L., Ulrich, M., & Seele, P. (2019). Education for sustainable development through business simulation games: An exploratory study of sustainability gamification and its effects on students’ learning outcomes. Journal of Cleaner Production, 207, 667–678.

    Article  Google Scholar 

  • Gebauer, H., Johnson, M., & Enquist, B. (2010). Value co-creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB). Managing Service Quality: An International Journal, 20(6), 511–530.

    Article  Google Scholar 

  • Gelaidan, H. M., Al-Swidi, A., & Hafeez, M. H. (2023). Studying the joint effects of perceived service quality, perceived benefits, and environmental concerns in sustainable travel behavior: Extending the TPB. Sustainability, 15(14), 11266.

    Article  Google Scholar 

  • Gössling, S. (2018). ICT and transport behavior: A conceptual review. International Journal of Sustainable Transportation, 12(3), 153–164.

    Article  Google Scholar 

  • Gounaris, S., Dimitriadis, S., & Stathakopoulos, V. (2010). An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping. Journal of Services Marketing, 24(2), 142–156.

    Article  Google Scholar 

  • Grewal, R., Mehta, R., & Kardes, F. R. (2000). The role of the social-identity function of attitudes in consumer innovativeness and opinion leadership. Journal of Economic Psychology, 21(3), 233–252.

    Article  Google Scholar 

  • Grossberg, F., Wolfson, M., Mazur-Stommen, S., Farley, K., & Nadel, S. (2015). Gamified energy efficiency programs. American Council for an Energy-Efficient Economy.

    Google Scholar 

  • Guido, G. (1999). Aspetti metodologici e operativi del processo di ricerca di marketing (pp. 1–252). Cedam.

    Google Scholar 

  • Gummesson, E. (1994). Making relationship marketing operational. International Journal of Service Industry Management, 5(5), 5–20.

    Article  Google Scholar 

  • Gummesson, E. (2008). Extending the service-dominant logic: From customer centricity to balanced centricity. Journal of the Academy of Marketing Science, 36, 15–17.

    Article  Google Scholar 

  • Günther, M., Kacperski, C., & Krems, J. F. (2020). Can electric vehicle drivers be persuaded to eco-drive? A field study of feedback, gamification and financial rewards in Germany. Energy Research & Social Science, 63, 101407.

    Article  Google Scholar 

  • Guo, Y., Peeta, S., Agrawal, S., & Benedyk, I. (2022). Impacts of Pokémon GO on route and mode choice decisions: exploring the potential for integrating augmented reality, gamification, and social components in mobile apps to influence travel decisions. Transportation, 49, 1–50.

    Article  Google Scholar 

  • Hamari, J., Koivisto, J., & Pakkanen, T. (2014). Do persuasive technologies persuade?-a review of empirical studies. In Persuasive technology: 9th international conference, PERSUASIVE 2014, Padua, Italy, May 21–23, 2014. Proceedings 9 (pp. 118–136). Springer.

  • Hamari, J. (2013). Transforming homo economicus into homo ludens: A field experiment on gamification in a utilitarian peer-to-peer trading service. Electronic Commerce Research and Applications, 12(4), 236–245.

    Article  Google Scholar 

  • Hamari, J. (2017). Do badges increase user activity? A field experiment on the effects of gamification. Computers in Human Behavior, 71, 469–478.

    Article  Google Scholar 

  • Hamari, J., & Koivisto, J. (2015). Why do people use gamification services? International Journal of Information Management, 35(4), 419–431.

    Article  Google Scholar 

  • Hamerska, M., Ziółko, M., & Stawiarski, P. (2022). A sustainable transport system—The MMQUAL model of shared micromobility service quality assessment. Sustainability, 14(7), 4168.

    Article  Google Scholar 

  • Han, H., & Ryu, K. (2007). Moderating role of personal characteristics in forming restaurant customers’ behavioral intentions: An upscale restaurant setting. Journal of Hospitality & Leisure Marketing, 15(4), 25–54.

    Article  Google Scholar 

  • Van der Heijden, H. (2004). User acceptance of hedonic information systems. MIS Quarterly, 28, 695–704.

    Article  Google Scholar 

  • Heineke, K., Kloss, B., Scurtu, D., & Weig, F. (2019). Micromobility’s 15,000-mile checkup. McKinsey & Company, 29, 2019.

    Google Scholar 

  • Heinonen, K., Jaakkola, E., & Neganova, I. (2018). Drivers, types and value outcomes of customer-to-customer interaction: An integrative review and research agenda. Journal of Service Theory and Practice, 28(6), 710–732.

  • Herrenkind, B., Lembcke, T. B., Trang, S., Brendel, A. B., & Kolbe, L. M. (2019). Where do you want to go today: Understanding the adoption of IS-enabled business trip ridesharing services. In AMCIS.

  • Hiselius, L. W., & Rosqvist, L. S. (2016). Mobility Management campaigns as part of the transition towards changing social norms on sustainable travel behavior. Journal of Cleaner Production, 123, 34–41.

    Article  Google Scholar 

  • Hofacker, C. F., De Ruyter, K., Lurie, N. H., Manchanda, P., & Donaldson, J. (2016). Gamification and mobile marketing effectiveness. Journal of Interactive Marketing, 34(1), 25–36.

    Article  Google Scholar 

  • Hoornweg, D., Hosseini, M., Kennedy, C., & Behdadi, A. (2016). An urban approach to planetary boundaries. Ambio, 45, 567–580.

    Article  Google Scholar 

  • Hsu, C. L., & Chen, M. C. (2018). How does gamification improve user experience? An empirical investigation on the antecedences and consequences of user experience and its mediating role. Technological Forecasting and Social Change, 132, 118–129.

    Article  Google Scholar 

  • Hu, L. T., & Bentler, P. M. (1995). Evaluating model fit.

  • Hu, L. T., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4), 424.

    Article  Google Scholar 

  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55.

    Article  Google Scholar 

  • Huotari, K., & Hamari, J. (2017). A definition for gamification: Anchoring gamification in the service marketing literature. Electronic Markets, 27(1), 21–31.

    Article  Google Scholar 

  • Hwang, J., & Choi, L. (2020). Having fun while receiving rewards?: Exploration of gamification in loyalty programs for consumer loyalty. Journal of Business Research, 106, 365–376.

    Article  Google Scholar 

  • Inturri, G., Le Pira, M., Giuffrida, N., Ignaccolo, M., Pluchino, A., Rapisarda, A., & D’Angelo, R. (2019). Multi-agent simulation for planning and designing new shared mobility services. Research in Transportation Economics, 73, 34–44.

  • Isensee, C., Teuteberg, F., & Griese, K. M. (2022). Exploring the use of mobile apps for fostering sustainability-oriented corporate culture: A qualitative analysis. Sustainability, 14(12), 7380.

    Article  CAS  Google Scholar 

  • Jankal. R., & Jankalova M. (2019). 2030 agenda and sustainable smart city

  • Jaremen, D. E., Nawrocka, E., & Żemła, M. (2019). Sharing the economy in tourism and sustainable city development in the light of agenda 2030. Economies, 7(4), 109.

    Article  Google Scholar 

  • Jeyaseelan, T., Ekambaram, P., Subramanian, J., & Shamim, T. (2022). A comprehensive review on the current trends, challenges and future prospects for sustainable mobility. Renewable and Sustainable Energy Reviews, 157, 112073.

    Article  CAS  Google Scholar 

  • Johnson, D., Deterding, S., Kuhn, K. A., Staneva, A., Stoyanov, S., & Hides, L. (2016). Gamification for health and wellbeing: A systematic review of the literature. Internet Interventions, 6, 89–106.

    Article  Google Scholar 

  • Johnson, D., Horton, E., Mulcahy, R., & Foth, M. (2017). Gamification and serious games within the domain of domestic energy consumption: A systematic review. Renewable and Sustainable Energy Reviews, 73, 249–264.

    Article  Google Scholar 

  • Jung, J. H., Schneider, C., & Valacich, J. (2010). Enhancing the motivational affordance of information systems: The effects of real-time performance feedback and goal setting in group collaboration environments. Management Science, 56(4), 724–742.

    Article  Google Scholar 

  • Kamenský, P. (2010). GNSS technology position accuracy prediction in conditions of forest rides. In [Actual problems of forestry mapping], Zvolen (Slovak Republic), 22 Oct 2010. Technical University in Zvolen.

  • Kang, G. D., & James, J. (2004). Service quality dimensions: An examination of Grönroos’s service quality model. Managing Service Quality: An International Journal, 14(4), 266–277.

  • Kasiri, L. A., Cheng, K. T. G., Sambasivan, M., & Sidin, S. M. (2017). Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty. Journal of Retailing and Consumer Services, 35, 91–97.

  • Kaur, J., Lavuri, R., Parida, R., & Singh, S. V. (2023). Exploring the impact of gamification elements in brand apps on the purchase intention of consumers. Journal of Global Information Management (JGIM), 31(1), 1–30.

    Article  Google Scholar 

  • Kazhamiakin, R., Marconi, A., Perillo, M., Pistore, M., Valetto, G., Piras, L., ... & Perri, N. (2015). Using gamification to incentivize sustainable urban mobility. In 2015 IEEE first international smart cities conference (ISC2) (pp. 1–6). IEEE.

  • Kazhamiakin, R., Loria, E., Marconi, A., & Scanagatta, M. (2021). A gamification platform to analyze and influence citizens’ daily transportation choices. IEEE Transactions on Intelligent Transportation Systems, 22(4), 2153–2167.

    Article  Google Scholar 

  • Keating, B. W., Alpert, F., Kriz, A., & Quazi, A. (2011). Mediating role of relationship quality in online services. Journal of Computer Information Systems, 52(2), 33–41.

    Google Scholar 

  • Koivisto, J., & Hamari, J. (2019). The rise of motivational information systems: A review of gamification research. International Journal of Information Management, 45, 191–210.

    Article  Google Scholar 

  • König, J., Jäger-Biela, D. J., & Glutsch, N. (2020). Adapting to online teaching during COVID-19 school closure: Teacher education and teacher competence effects among early career teachers in Germany. European Journal of Teacher Education, 43(4), 608–622.

    Article  Google Scholar 

  • Koroleva, K., & Novak, J. (2020). How to engage with sustainability issues we rarely experience? A gamification model for collective awareness platforms in water-related sustainability. Sustainability, 12(2), 712.

    Article  Google Scholar 

  • Kuo, Y. H., Leung, J. M., & Yan, Y. (2023). Public transport for smart cities: Recent innovations and future challenges. European Journal of Operational Research, 306(3), 1001–1026.

    Article  Google Scholar 

  • Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of Business Research, 62(10), 980–986.

    Article  Google Scholar 

  • Lam, P., & Bianchi, C. (2019). Exploring the role of family in enhancing the well-being of patients with developmental disorders. Journal of Services Marketing, 33(6), 721–734.

    Article  Google Scholar 

  • Landrum, H., & Prybutok, V. R. (2004). A service quality and success model for the information service industry. European Journal of Operational Research, 156(3), 628–642.

    Article  Google Scholar 

  • Lassar, W. M., Manolis, C., & Winsor, R. D. (2000). Service quality perspectives and satisfaction in private banking. Journal of Services Marketing, 14(3), 244–271.

    Article  Google Scholar 

  • Latifi, G. R., Monfared, M. P., & Khojasteh, H. A. (2022). Gamification and citizen motivation and vitality in smart cities: A qualitative meta-analysis study. GeoJournal, 87(2), 1217–1230.

    Article  Google Scholar 

  • Lazarus, J., Pourquier, J. C., Feng, F., Hammel, H., & Shaheen, S. (2020). Micromobility evolution and expansion: Understanding how docked and dockless bikesharing models complement and compete–A case study of San Francisco. Journal of Transport Geography, 84, 102620.

    Article  Google Scholar 

  • Leclercq, T., Hammedi, W., & Poncin, I. (2018). The boundaries of gamification for engaging customers: Effects of losing a contest in online co-creation communities. Journal of Interactive Marketing, 44, 82–101.

    Article  Google Scholar 

  • Leclercq, T., Poncin, I., & Hammedi, W. (2017). The engagement process during value co-creation: Gamification in new product-development platforms. International Journal of Electronic Commerce, 21(4), 454–488.

    Article  Google Scholar 

  • Leclercq, T., Poncin, I., & Hammedi, W. (2020). Opening the black box of gameful experience: Implications for gamification process design. Journal of Retailing and Consumer Services, 52, 101882.

    Article  Google Scholar 

  • Legaki, N. Z., Xi, N., Hamari, J., Karpouzis, K., & Assimakopoulos, V. (2020). The effect of challenge-based gamification on learning: An experiment in the context of statistics education. International Journal of Human-Computer Studies, 144, 102496.

    Article  Google Scholar 

  • Lenton, T. M., Rockström, J., Gaffney, O., Rahmstorf, S., Richardson, K., Steffen, W., & Schellnhuber, H. J. (2019). Climate tipping points—too risky to bet against. Nature, 575(7784), 592–595.

    Article  CAS  Google Scholar 

  • Li, A., Zhao, P., He, H., & Axhausen, K. W. (2020). Understanding the variations of micro-mobility behavior before and during COVID-19 pandemic period. Arbeitsberichte Verkehrs-und Raumplanung, 1547.

  • Liao, F., & Correia, G. (2022). Electric carsharing and micromobility: A literature review on their usage pattern, demand, and potential impacts. International Journal of Sustainable Transportation, 16(3), 269–286.

    Article  Google Scholar 

  • Likert, R. (1974). The method of constructing an attitude scale rensis likert. Scaling: A sourcebook for behavioral scientists, 233.

  • Longo, A., Zappatore, M., & Navathe, S. B. (2019). The unified chart of mobility services: Towards a systemic approach to analyze service quality in smart mobility ecosystem. Journal of Parallel and Distributed Computing, 127, 118–133.

    Article  Google Scholar 

  • Lopes, J. M., Gomes, S., & Rodrigues, I. (2022). Playing the gamification and co-creation game: a bibliometric literature review. Management Review Quarterly, 1–24.

  • Ma, X., Yuan, Y., Van Oort, N., & Hoogendoorn, S. (2020). Bike-sharing systems’ impact on modal shift: A case study in Delft, the Netherlands. Journal of Cleaner Production, 259, 120846.

    Article  Google Scholar 

  • Mahamad, O., & Ramayah, T. (2010). Service quality, customer satisfaction and loyalty: A test of mediation. International Business Research, 3(4), 72.

    Google Scholar 

  • Marsh, H. W., Balla, J. R., & McDonald, R. P. (1988). Goodness-of-fit indexes in confirmatory factor analysis: The effect of sample size. Psychological Bulletin, 103(3), 391.

    Article  Google Scholar 

  • Mattia, G., Mugion, R. G., & Principato, L. (2019). Shared mobility as a driver for sustainable consumptions: The intention to re-use free-floating car sharing. Journal of Cleaner Production, 237, 117404.

    Article  Google Scholar 

  • Mattila, R. (2019). Motivating sustainability through gamification: Expert opinions on inspiring pro-environmental actions (Master’s thesis).

  • Mayan, M. J. (2016). Essentials of qualitative inquiry. Routledge.

    Book  Google Scholar 

  • McDougall, G. H., & Levesque, T. (2000). Customer satisfaction with services: Putting perceived value into the equation. Journal of Services Marketing, 14(5), 392–410.

    Article  Google Scholar 

  • McKenzie, G. (2020). Urban mobility in the sharing economy: A spatiotemporal comparison of shared mobility services.

  • Meade, A. W., Johnson, E. C., & Braddy, P. W. (2008). Power and sensitivity of alternative fit indices in tests of measurement invariance. Journal of Applied Psychology, 93(3), 568.

    Article  Google Scholar 

  • Millonig, A., Wunsch, M., Stibe, A., Seer, S., Dai, C., Schechtner, K., & Chin, R. C. (2016). Gamification and social dynamics behind corporate cycling campaigns. Transportation Research Procedia, 19, 33–39.

    Article  Google Scholar 

  • Morgan, D. L. (1998). Practical strategies for combining qualitative and quantitative methods: Applications to health research. Qualitative Health Research, 8(3), 362–376.

    Article  CAS  Google Scholar 

  • Morganti, L., Pallavicini, F., Cadel, E., Candelieri, A., Archetti, F., & Mantovani, F. (2017). Gaming for earth: Serious games and gamification to engage consumers in pro-environmental behaviours for energy efficiency. Energy Research & Social Science, 29, 95–102.

    Article  Google Scholar 

  • Morton, C. (2018). Appraising the market for bicycle sharing schemes: Perceived service quality, satisfaction, and behavioural intention in London. Case Studies on Transport Policy, 6(1), 102–111.

    Article  Google Scholar 

  • Mosahab, R., Mahamad, O., & Ramayah, T. (2010). Service quality, customer satisfaction and loyalty: A test of mediation. International Business Research, 3(4), 72.

  • Mostofi, H. (2022). The frequency use and the modal shift to ICT-based mobility services. Resources, Environment and Sustainability, 9, 100076.

    Article  Google Scholar 

  • Mounce, R., & Nelson, J. D. (2019). On the potential for one-way electric vehicle car-sharing in future mobility systems. Transportation Research Part a: Policy and Practice, 120, 17–30.

    Google Scholar 

  • Mugion, G. R., Toni, M., Di Pietro, L., Pasca, M. G., & Renzi, M. F. (2019). Understanding the antecedents of car sharing usage: an empirical study in Italy. International Journal of Quality and Service Sciences, 11(4), 523–541.

    Article  Google Scholar 

  • Mugion, R. G., Toni, M., Raharjo, H. D., Pietro, L., & Sebathu, S. P. (2018). Does the service quality of urban public transport enhance sustainable mobility? Journal of Cleaner Production, 174, 1566–1587.

    Article  Google Scholar 

  • Mulcahy, R. F., McAndrew, R., Russell-Bennett, R., & Iacobucci, D. (2021). “Game on!” Pushing consumer buttons to change sustainable behavior: A gamification field study. European Journal of Marketing, 55(10), 2593–2619.

    Article  Google Scholar 

  • Mulcahy, R., Russell-Bennett, R., & Iacobucci, D. (2020a). Designing gamified apps for sustainable consumption: A field study. Journal of Business Research, 106(1), 377–387.

    Article  Google Scholar 

  • Mulcahy, R., Russell-Bennett, R., & Rundle-Thiele, S. (2015). Electronic games: Can they create value for the moderate drinking brand? Journal of Social Marketing, 5(3), 258–278.

    Article  Google Scholar 

  • Mulcahy, R. F., Russell-Bennett, R., Zainuddin, N., & Kuhn, K. A. (2018). Designing gamified transformative and social marketing services: An investigation of serious m-games. Journal of Service Theory and Practice, 28(1), 26–51.

    Article  Google Scholar 

  • Mulcahy, R., Zainuddin, N., & Russell-Bennett, R. (2020b). Transformative value and the role of involvement in gamification and serious games for well-being. Journal of Service Management, 32(2), 218–245.

    Article  Google Scholar 

  • Negruşa, A. L., Toader, V., Sofică, A., Tutunea, M. F., & Rus, R. V. (2015). Exploring gamification techniques and applications for sustainable tourism. Sustainability, 7(8), 11160–11189.

    Article  Google Scholar 

  • Nilsson, M., Lucas, P., & Yoshida, T. (2013). Towards an integrated framework for SDGs: Ultimate and enabling goals for the case of energy. Sustainability, 5(10), 4124–4151.

    Article  Google Scholar 

  • Nogueira, M., Dias, F., & Santos, V. (2023). Sustainable mobility choices: Exploring the impact of consumers’ values, attitudes, perceived behavioural control and subjective norms on the likelihood to choose sustainable mobility options. Journal of Consumer Behaviour, 22(2), 511–528.

    Article  Google Scholar 

  • Novak, E., Johnson, T. E., Tenenbaum, G., & Shute, V. J. (2016). Effects of an instructional gaming characteristic on learning effectiveness, efficiency, and engagement: Using a storyline for teaching basic statistical skills. Interactive Learning Environments, 24(3), 523–538.

    Article  Google Scholar 

  • Nunnally, J. C. (1994). Tata McGraw-hill education. Psychometric Theory E, 3.

  • O’Cass, A. (2000). An assessment of consumers product, purchase decision, advertising and consumption involvement in fashion clothing. Journal of Economic Psychology, 21(5), 545–576.

    Article  Google Scholar 

  • Olsen, S. O. (2002). Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty. Journal of the Academy of Marketing Science, 30(3), 240–249.

  • Opromolla, A., Volpi, V., & Parente, G. A. (2019). Co-designing game solutions for hybrid urban spaces. How game elements can improve people experience with the mobility services. IxD&A, 40.

  • Özden, A. T., & Celik, E. (2021). Analyzing the service quality priorities in cargo transportation before and during the Covid-19 outbreak. Transport Policy, 108, 34–46.

    Article  Google Scholar 

  • Palmer, A., & Cole, C. (1995). Services marketing: Principles and practice.

  • Parasuraman, A. B. L. L., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. 1988, 64(1), 12–40.

    Google Scholar 

  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41–50.

    Article  Google Scholar 

  • Paravizo, E., Chaim, O. C., Braatz, D., Muschard, B., & Rozenfeld, H. (2018). Exploring gamification to support manufacturing education on industry 4.0 as an enabler for innovation and sustainability. Procedia Manufacturing, 21, 438–445.

    Article  Google Scholar 

  • Pasca, M. G., Di Pietro, L., & Guglielmetti Mugion, R. (2023). Is gamification an enabler of the sustainable urban transition process? Sustainable urban transitions: Research: Policy and practice (pp. 201–217). Springer Nature Singapore.

    Chapter  Google Scholar 

  • Pasca, M. G., Guglielmetti Mugion, R., Toni, M., Di Pietro, L., & Renzi, M. F. (2020). Gamification and service quality in bike sharing: An empirical study in Italy. The TQM Journal, 33(6), 1222–1244.

  • Pasca, M. G., Guglielmetti Mugion, R., Toni, M., Di Pietro, L., & Renzi, M. F. (2021a). Gamification and service quality in bike sharing: An empirical study in Italy. The TQM Journal, 33(6), 1222–1244.

    Article  Google Scholar 

  • Pasca, M. G., Renzi, M. F., Di Pietro, L., & Guglielmetti Mugion, R. (2021b). Gamification in tourism and hospitality research in the era of digital platforms: A systematic literature review. Journal of Service Theory and Practice, 31(5), 691–737.

    Article  Google Scholar 

  • Picón, A., Castro, I., & Roldán, J. L. (2014). The relationship between satisfaction and loyalty: A mediator analysis. Journal of Business Research, 67(5), 746–751.

  • Pop, R. A., Dabija, D. C., Pelău, C., & Dinu, V. (2022). Usage intentions, attitudes, and behaviors towards energy-efficient applications during the COVID-19 pandemic. Journal of Business Economics and Management, 23(3), 668–689.

    Article  Google Scholar 

  • Raflesia, S. P., & Surendro, K. (2015). Designing gamified-service towards user engagement and service quality improvement. In 2015 1st international conference on wireless and telematics (ICWT) (pp. 1–4). IEEE.

  • Rajanen, D., & Rajanen, M. (2019). Climate change gamification: A literature review. In Proceedings of the 3rd international GamiFIN conference levi, Finland, April 8–10, 2019. RWTH Aachen University.

  • Rapp, A., Hopfgartner, F., Hamari, J., Linehan, C., & Cena, F. (2019). Strengthening gamification studies: Current trends and future opportunities of gamification research. International Journal of Human-Computer Studies, 127, 1–6.

    Article  Google Scholar 

  • Reck, D. J., Martin, H., & Axhausen, K. W. (2022). Mode choice, substitution patterns and environmental impacts of shared and personal micro-mobility. Transportation Research Part D: Transport and Environment, 102, 103134.

    Article  Google Scholar 

  • Sharing Mobility Observatory Report. (2022). Rapporto nazionale sulla sharing mobility. Osservatorio nazionale sulla sharing mobility, available at: http://osservatoriosharingmobility.it/

  • Roberts, K., Varki, S., & Brodie, R. (2003). Measuring the quality of relationships in consumer services: An empirical study. European Journal of Marketing, 37(1/2), 169–196.

    Article  Google Scholar 

  • Russell-Bennett, R., Leo, C., Rundle-Thiele, S., & Drennan, J. (2016). A hierarchy-of-effects approach to designing a social marketing game. Journal of Nonprofit & Public Sector Marketing, 28(2), 105–128.

    Article  Google Scholar 

  • Russell-Bennett, R., McColl-Kennedy, J. R., & Coote, L. V. (2007). Involvement, satisfaction, and brand loyalty in a small business services setting. Journal of Business Research, 60(12), 1253–1260.

    Article  Google Scholar 

  • Saunders, B., Sim, J., Kingstone, T., Baker, S., Waterfield, J., Bartlam, B., Burroughs, H., & Jinks, C. (2018). Saturation in qualitative research: Exploring its conceptualization and operationalization. Quality & Quantity, 52, 1893–1907.

    Article  Google Scholar 

  • Scavarda, A., Daú, G. L., Scavarda, L. F., & Korzenowski, A. L. (2019). A proposed healthcare supply chain management framework in the emerging economies with the sustainable lenses: The theory, the practice, and the policy. Resources, Conservation and Recycling, 141, 418–430.

    Article  Google Scholar 

  • Schuckert, M., Liu, X., & Law, R. (2015). Hospitality and tourism online reviews: Recent trends and future directions. Journal of Travel & Tourism Marketing, 32(5), 608–621.

    Article  Google Scholar 

  • Sebhatu, S. P. (2010). Corporate social responsibility for sustainable service dominant logic (Doctoral dissertation, Karlstads Universitet).

  • Shaheen. S. A., & Cohen. A. P. (2008). Worldwide car-sharing growth: An international comparison. Institute of Transportation Studies. Paper UCD-ITS-RR-08-10. http://repositories.cdlib.org/itsdavis/UCD-ITS-RR-08-10

  • Shaheen, S., & Cohen, A. (2019). Shared-ride services in North America: Definitions. Impacts. and the future of pooling. Transport Reviews, 39(4), 427–442.

    Article  Google Scholar 

  • Shaheen, S., Cohen, A., Chan, N., & Bansal, A. (2020). Sharing strategies: Car-sharing, shared micro-mobility (bikesharing and scooter sharing), transportation network companies microtransit and other innovative mobility modes. Transportation land use and environmental planning (pp. 237–262). Elsevier.

    Chapter  Google Scholar 

  • Shahzad, M., Qu, Y., Rehman, S. U., & Zafar, A. U. (2022). Adoption of green innovation technology to accelerate sustainable development among manufacturing industry. Journal of Innovation & Knowledge, 7(4), 100231.

    Article  Google Scholar 

  • Shalender, K., & Sharma, N. (2021). Using extended theory of planned behaviour (TPB) to predict adoption intention of electric vehicles in India. Environment, Development and Sustainability, 23(1), 665–681.

    Article  Google Scholar 

  • Shamsudin, M. F., Abu Bakar, A. R., & Hashim, F. (2023). Understanding passengers’ satisfaction and loyalty towards ridesharing services. Global Business and Organizational Excellence, 42(2), 29–44.

    Article  Google Scholar 

  • Shevchuk, N., Degirmenci, K., & Oinas-Kukkonen, H. (2019). Adoption of gamified persuasive systems to encourage sustainable behaviors: Interplay between perceived persuasiveness and cognitive absorption. In International conference on information systems ICIS 2019 proceedings, Dec 15–18, Munich, Germany. Association for Information Systems.

  • Shiwakoti, N., Jiang, H., & Nguyen, A. D. (2022). Passengers’ perception of safety and its relationship with demographics, service quality, satisfaction and loyalty in airlines sector-A case study of Vietnam to Australia route. Transport Policy, 124, 194–202.

    Article  Google Scholar 

  • Sigala, M., Toni, M., Renzi, M. F., Di Pietro, L., & Mugion, R. G. (2019). Gamification in Airbnb: benefits and risks. e-Review of Tourism Research, 16(2/3).

  • Sipone, S., Abella-García, V., Barreda, R., & Rojo, M. (2019). Learning about sustainable mobility in primary schools from a playful perspective: A focus group approach. Sustainability, 11(8), 2387.

    Article  Google Scholar 

  • Soni, A. R., Amrit, K., & Shinde, A. M. (2022). COVID-19 and transportation of India: Influence on infection risk and greenhouse gas emissions. Environment, Development and Sustainability, 1(1), 1–16.

    Google Scholar 

  • Sousa-Zomer, T. T., & Cauchick-Miguel, P. A. (2019). Exploring business model innovation for sustainability: An investigation of two product-service systems. Total Quality Management & Business Excellence, 30(5–6), 594–612.

    Article  Google Scholar 

  • Souza, F. F. D., Corsi, A., Pagani, R. N., Balbinotti, G., & Kovaleski, J. L. (2022). Total quality management 4.0: Adapting quality management to Industry 4.0. The TQM Journal, 34(4), 749–769.

    Article  Google Scholar 

  • Souza, V. S., Marques, S. R. B. D. V., & Veríssimo, M. (2020). How can gamification contribute to achieve SDGs? Exploring the opportunities and challenges of ecogamification for tourism. Journal of Hospitality and Tourism Technology, 11(2), 255–276.

    Article  Google Scholar 

  • Söderlund, M., & Öhman, N. (2005). Assessing behavior before it becomes behavior: An examination of the role of intentions as a link between satisfaction and repatronizing behavior. International Journal of Service Industry Management, 16(2), 169–185.

  • Spiggle, S. (1994). Analysis and interpretation of qualitative data in consumer research. Journal of Consumer Research, 21(3), 491–503.

    Article  Google Scholar 

  • Su, R., Obrenovic, B., Du, J., Godinic, D., & Khudaykulov, A. (2022). COVID-19 pandemic implications for corporate sustainability and society: A literature review. International Journal of Environmental Research and Public Health, 19(3), 1592.

    Article  CAS  Google Scholar 

  • Sun, Y., Du, J., & Li, W. Z. (2011). Research on service quality and customer satisfaction and loyalty based on internet shopping. Statistics and Decision, 325(1), 95–97.

    Google Scholar 

  • Sureshchandar, G. S., Rajendran, C., & Anantharaman, R. N. (2002). The relationship between service quality and customer satisfaction–A factor specific approach. Journal of Services Marketing, 16(4), 363–379.

    Article  Google Scholar 

  • Tabachnick, B. G., & Fidell, L. S. (2007). Experimental designs using ANOVA (Vol. 724). Belmont, CA: Thomson/Brooks/Cole.

  • Tanaka, J. S. (1987). “How big is big enough?”: Sample size and goodness of fit in structural equation models with latent variables. Child Development, 58, 134–146.

    Article  Google Scholar 

  • Tanaka, J. S. (1993). Multifaceted conceptions of fit in structural equation models. Testing Structural Equation Models, 10–39.

  • Tanouri, A., Kennedy, A. M., & Veer, E. (2022). A conceptual framework for transformative gamification services. Journal of Services Marketing, 36(2), 185–200.

    Article  Google Scholar 

  • Targowski, F., & Wójcik, F. (2023). Use of gamification mechanisms in shared mobility services for marketing purposes-literature review. Marketing i Rynek, 2, 37–46.

    Article  Google Scholar 

  • Taylor, S. A., & Baker, T. L. (1994). An assessment of the relationship between service quality and customer satisfaction in the formation of consumers’ purchase intentions. Journal of Retailing, 70(2), 163–178.

    Article  Google Scholar 

  • Thompson, C. J. (1997). Interpreting consumers: A hermeneutical framework for deriving marketing insights from the texts of consumers’ consumption stories. Journal of Marketing Research, 34(4), 438–455.

    Google Scholar 

  • Torres, P., Augusto, M., & Neves, C. (2022). Value dimensions of gamification and their influence on brand loyalty and word-of-mouth: Relationships and combinations with satisfaction and brand love. Psychology & Marketing, 39(1), 59–75.

    Google Scholar 

  • Turoń, K. (2022). Open innovation business model as an opportunity to enhance the development of sustainable shared mobility industry. Journal of Open Innovation: Technology, Market, and Complexity, 8(1), 37.

    Article  Google Scholar 

  • Tyrinopoulos, Y., & Antoniou, C. (2020). Review of factors affecting transportation systems adoption and satisfaction. Demand for emerging transportation systems (pp. 11–36). Elsevier.

    Chapter  Google Scholar 

  • Ullman. J. B., & Bentler. P. M. (2003). Structural equation modeling. Handbook of psychology, 607–634.

  • United Nations. (2015). Sustainable development goals. Available at: https://sustainabledevelopment.un.org/.

  • Unterluggauer, T., Rich, J., Andersen, P. B., & Hashemi, S. (2022). Electric vehicle charging infrastructure planning for integrated transportation and power distribution networks: A review. Etransportation, 12, 100163.

    Article  Google Scholar 

  • Vandenberg, R. J., & Lance, C. E. (2000). A review and synthesis of the measurement invariance literature: Suggestions, practices, and recommendations for organizational research. Organizational Research Methods, 3(1), 4–70.

    Article  Google Scholar 

  • Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44, 5–23.

    Article  Google Scholar 

  • Volpi, V., Parente, G. A., Pifferi, G., Opromolla, A., & Medaglia, C. M. (2018). Improving quality of interaction with the mobility services through the gamification approach. In Human-Computer Interaction. Interaction Technologies: 20th International Conference, HCI International 2018, Las Vegas, NV, USA, July 15–20, 2018, Proceedings, Part III 20 (pp. 488–502). Springer International Publishing.

  • Voss, G. B., Parasuraman, A., & Grewal, D. (1998). The roles of price, performance, and expectations in determining satisfaction in service exchanges. Journal of Marketing, 62(4), 46–61.

    Article  Google Scholar 

  • Wallius, E., Klock, A. C. T., & Hamari, J. (2022). Playing it safe: A literature review and research agenda on motivational technologies in transportation safety. Reliability Engineering & System Safety, 223, 108514.

    Article  Google Scholar 

  • Wang, K., Liu, H., Cheng, L., Bian, Z., & Circella, G. (2022a). Assessing the role of shared mobility services in reducing travel-related greenhouse gases (GHGs) emissions: Focusing on America’s young adults. Travel Behaviour and Society, 26, 301–311.

    Article  Google Scholar 

  • Wang, W., Gan, H., Wang, X., Lu, H., & Huang, Y. (2022b). Initiatives and challenges in using gamification in transportation: A systematic mapping. European Transport Research Review, 14(1), 1–19.

    Article  Google Scholar 

  • Wang, Y., Lo, H. P., & Yang, Y. (2004). An integrated framework for service quality, customer value, satisfaction: Evidence from China’s telecommunication industry. Information Systems Frontiers, 6, 325–340.

    Article  Google Scholar 

  • Warde, A. (2010). Cultural consumption, classification and power. London: Routledge.

    Google Scholar 

  • Weber, J., Azad, M., Riggs, W., & Cherry, C. R. (2018). The convergence of smartphone apps, gamification and competition to increase cycling. Transportation Research Part F: Traffic Psychology and Behaviour, 56, 333–343.

    Article  Google Scholar 

  • Wee, S. C., & Choong, W. W. (2019). Gamification: Predicting the effectiveness of variety game design elements to intrinsically motivate users’ energy conservation behaviour. Journal of Environmental Management, 233, 97–106.

    Article  Google Scholar 

  • White, K., Habib, R., & Hardisty, D. J. (2019). How to SHIFT consumer behaviors to be more sustainable: A literature review and guiding framework. Journal of Marketing, 83(3), 22–49.

    Article  Google Scholar 

  • Whittaker, L., Mulcahy, R., & Russell-Bennett, R. (2021). ‘Go with the flow’ for gamification and sustainability marketing. International Journal of Information Management, 61, 102305.

    Article  Google Scholar 

  • Winslow, J., & Mont, O. (2019). Bicycle sharing: Sustainable value creation and institutionalisation strategies in Barcelona. Sustainability, 11(3), 728.

    Article  Google Scholar 

  • Woodside, A. G., Frey, L. L., & Daly, R. T. (1989). Linking service quality, customer satisfaction, and behavio. Marketing Health Services, 9(4), 5.

    CAS  Google Scholar 

  • Wünderlich, N. V., Gustafsson, A., Hamari, J., Parvinen, P., & Haff, A. (2020). The great game of business: Advancing knowledge on gamification in business contexts. Journal of Business Research, 106, 273–276.

    Article  Google Scholar 

  • Xu, J., Du, H. S., Shen, K. N., & Zhang, D. (2022). How gamification drives consumer citizenship behaviour: The role of perceived gamification affordances. International Journal of Information Management, 64, 102477.

    Article  Google Scholar 

  • Yam, A., Russell-Bennett, R., Foth, M., & Mulcahy, R. (2017). How does serious m-game technology encourage low-income households to perform socially responsible behaviors? Psychology & Marketing, 34(4), 394–409.

    Article  Google Scholar 

  • Yang, H., & Li, D. (2021). Health management gamification: Understanding the effects of goal difficulty, achievement incentives, and social networks on performance. Technological Forecasting and Social Change, 169, 120839.

    Article  Google Scholar 

  • Yoon, M. H., & Suh, J. (2003). Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research, 56(8), 597–611.

    Article  Google Scholar 

  • Yu, Y. T., & Dean, A. (2001). The contribution of emotional satisfaction to consumer loyalty. International Journal of Service Industry Management, 12(3), 234–250.

    Article  Google Scholar 

  • Zahorik, A. J., & Rust, R. T. (1992). Modeling the impact of service quality on profitability: A review. Advances in Services Marketing and Management, 1(1), 247–276.

    Google Scholar 

  • Zambrano-Monserrate, M. A., Ruano, M. A., & Sanchez-Alcalde, L. (2020). Indirect effects of COVID-19 on the environment. Science of the Total Environment, 728, 138813.

    Article  CAS  Google Scholar 

  • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22.

    Article  Google Scholar 

  • Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46.

    Article  Google Scholar 

  • Zhang, L., Wang, Y., Anjum, M. A., & Mu, J. (2022). The impacts of point rewarding and exchanging on users’ loyalty toward mobile payment applications: A dual channeling perspective. Internet Research, 32(6), 1832–1861.

    Article  Google Scholar 

  • Zhou, Z., & Zhang, Z. (2019). Customer satisfaction of bicycle sharing: Studying perceived service quality with SEM model. International Journal of Logistics Research and Applications, 22(5), 437–448.

    Article  Google Scholar 

  • Zhu, J., Xie, N., Cai, Z., Tang, W., & Chen, X. (2023). A comprehensive review of shared mobility for sustainable transportation systems. International Journal of Sustainable Transportation, 17(5), 527–551.

    Article  Google Scholar 

Download references

Acknowledgements

Not acknowledgements

Author information

Authors and Affiliations

  1. Department of Economics, Niccolò Cusano University, Via Don Carlo Gnocchi 3, 00166, Rome, Italy

    Maria Giovina Pasca

  2. Department of Business Studies, Roma Tre University, Via Silvio D’Amico 77, 00145, Rome, Italy

    Roberta Guglielmetti Mugion, Laura Di Pietro & Maria Francesca Renzi

Authors
  1. Maria Giovina Pasca
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Roberta Guglielmetti Mugion
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Laura Di Pietro
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Maria Francesca Renzi
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Maria Giovina Pasca.

Ethics declarations

Conflict of interest

We have no conflicts of interest to disclose.

Ethics approval and consent to participate

Italian legislation (D.L.vo 24.6.2003, n. 211, “attuazione della Direttiva 2001/20/CE”) indicates that ethics approval is not required for anonymous interviews/questionnaires. However, this study respects ethical issue and policy specifically considering the privacy and professional secret. Values as the human respect of life, freethinking and the international patients’ rights were observed for the data collection phase. (see: https://www.garanteprivacy.it/web/guest/home/docweb/-/docwebdisplay/docweb/385378). The authors confirm that the consent obtained from study participants was written directly in the survey model were they accepted to participate in the survey, aware of the fact that their anonymity was guaranteed.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Rights and permissions

Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law.

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Pasca, M.G., Guglielmetti Mugion, R., Di Pietro, L. et al. Unveiling the role of gamification in shared mobility services. Environ Dev Sustain (2024). https://doi.org/10.1007/s10668-024-04465-0

Download citation

  • Received:

  • Accepted:

  • Published:

  • DOI: https://doi.org/10.1007/s10668-024-04465-0

Keywords

Search

Navigation