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Enhancing service maintainability by monitoring and auditing SLA in cloud computing

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Abstract

Enforcing Service Level Agreements (SLA) on service provisioning is a challenge in cloud computing environments. This paper proposes an architecture for multiparty (provider and client) auditing in cloud computing to identify SLA deviations. The architecture uses inspectors (software agents) and an independent auditor (third party) to collect SLA metrics from these parties. Privacy is preserved by using the separation of duties for all associated entities (inspectors and auditors). Additionally, service computing surges are automatically detected and handled using machine learning, avoiding performance bottlenecks and misinterpretation of measured SLA items. Thus, this paper improves service maintainability by avoiding service design changes when the service faces performance issues.

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Acknowledgements

This work is partially sponsored by the Brazilian National Council for Scientific and Technological Development (CNPq), Grant 430972/2018-0.

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Authors and Affiliations

  1. Pontifical Catholic University of Parana, Curitiba, 80215-901, Brazil

    Eduardo Viegas, Altair Santin, Juliana Bachtold, Darlan Segalin & Maicon Stihler

  2. Federal Center for Technological Education of Minas Gerais, Leopoldina, 36700-001, Brazil

    Arlindo Marcon

  3. Federal University of Parana, Curitiba, 80060-000, Brazil

    Carlos Maziero

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  1. Eduardo Viegas
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  2. Altair Santin
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Correspondence to Eduardo Viegas.

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Viegas, E., Santin, A., Bachtold, J. et al. Enhancing service maintainability by monitoring and auditing SLA in cloud computing. Cluster Comput 24, 1659–1674 (2021). https://doi.org/10.1007/s10586-020-03209-9

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