Abstract
In past research, we developed a model of service ecosystems involving customers, suppliers, and their communities. The model was constructed using general service loops constituted by the plan-do-check-act (PDCA) cycle and was used to describe service ecosystems. The goal of our research series is to construct a design methodology for service ecosystems. To this end, we need to classify service ecosystems and design a new service ecosystem. Since interactive designs are effective for a loop that indicates adaptive services in a model, we classify service ecosystems from the perspective of interactive design. We devised a new interactive design support system as a job-hunting support service. This system helps users formulate job-hunting plans.
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Wakisaka, Y., Yamamoto, Y., Ota, J., Hara, T. (2017). Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_2
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DOI: https://doi.org/10.1007/978-4-431-56074-6_2
Publisher Name: Springer, Tokyo
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