Abstract
The paper suggests a framework for achieving alignment between a process and its external and internal environment. The framework consists of two components. The first component concerns alignment between the process and its external environment - business environment in which the process functions or is to function. The second component concerns alignment between the process and its internal environment the most important part of which are people participating in the process. The second component, which is in the focus of the paper, is based on the socio-technical view on information systems. The framework is aimed to move the focus of business process reengineering/ improvement from local optimization through the use of technology to the needs of satisfying business goals, and fostering human capital that is needed to achieve them.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Burns, A., Mitchel, W.: Measuring Business Cycles. National Bureau of Economic Research, New York (1946)
Perez, C.: Technological Revolutions and Financial Capital: The Dynamics of Bubbles and Golden Ages. Elgar, London (2002)
Perrow, C.: A Framework for the Comparative Analysis of Organizations. American Sociological Review, 194–208 (1967)
McDonald, M.: Marketing plans, How to Prepare Them: How to Use Them. Butterworth-Heinemann, Oxford (1989)
Bider, I., Striy, A.: Controlling business process instance flexibility via rules of planning. IJBPIM 3(1), 15–25 (2008)
Bostrom, R.P., Heinen, J.S.: MIS problems and failures: A socio-technical perspective. MIS Quarterly 1(3), 17–32 (1977)
Alter, S.: The Work system method: Connecting people, processes, and IT for business results. Work System Press (2006)
Schein, E.H.: Organizational Culture and Leadership. John Wiley & Sons (2006)
Robbins, S.P., Coulter, M.: Management, 12th edn. Prentice Hall (2014)
Hevner, A.R., March, S.T., Park, J.: Design Science in Information Systems Research. MIS Quarterly 28(1), 75–105 (2004)
Bider, I., Johannesson, P., Perjons, E.: Design science research as movement between individual and generic situation-problem-solution spaces. In: Organizational Systems. An Interdisciplinary Discourse, pp. 35–61. Springer (2013)
Andersson, T., Bider, I., Svensson, R.: Aligning people to business processes experience report. SPIP 10(4), 403–413 (2005)
Bider, I., Johannesson, P., Perjons, E., Johansson, L.: Design Science in Action: Developing a Framework for Introducing IT Systems into Operational Practice. In: Proceedings of the International Conference on Information Systems, ICIS, Orlando, Florida, US (2012)
Bider, I., Perjons, E.: Evaluating Adequacy of Business Process Modeling Approaches. In: Handbook of Research on Complex Dynamic Process Management: Techniques for Adaptability in Turbulent Environments, pp. 79–102. IGI (2009)
Hilpinen, R. (ed.): Deontic Logic: Introductory and Systematic Readings. Reidel Publishing Company (1971)
Bider, I., Johannesson, P., Schmidt, R.: Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture. In: Mouratidis, H., Rolland, C. (eds.) CAiSE 2011. LNCS, vol. 6741, pp. 299–313. Springer, Heidelberg (2011)
Box, G.E.P., Draper, N.R.: Empirical Model Building and Response Surfaces. John Wiley & Sons, New York (1987)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bider, I., Kowalski, S. (2014). A Framework for Synchronizing Human Behavior, Processes and Support Systems Using a Socio-technical Approach. In: Bider, I., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2014 2014. Lecture Notes in Business Information Processing, vol 175. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43745-2_8
Download citation
DOI: https://doi.org/10.1007/978-3-662-43745-2_8
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-43744-5
Online ISBN: 978-3-662-43745-2
eBook Packages: Computer ScienceComputer Science (R0)