Abstract
While the increasing interest in BPM by private and public organizations confirm the relevance of process-centric philosophy, it also increases the expectations and uncertainties on how to introduce and evolve a BPM initiative. This paper investigates how BPM practices are adopted by Brazilian public organizations. We conducted case studies with two Brazilian public organizations to investigate how the interaction of barriers and facilitators influence the evolution of their BPM initiatives. A System Dynamics approach is proposed as a diagnosis tool to analyze the current performance of BPM initiatives. Systemic archetypes were created to represent specific combinations of virtuous reinforcement and balancing cycles among barriers and facilitators. We identified that support from top management and lack of team skills and competencies in BPM are key factors influencing the evolution of BPM initiatives. The implications for practice lies in the fact that systemic archetypes are generic structures repeatable in different contexts. Due to their predictable behavior, the recognition of archetypes can inspire effective action strategies to handle problematic situations that may occur in BPM initiatives facing similar situations.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Valença, G., Alves, C., Santana, A.F., Oliveira, J., Monteiro, H.: Understanding the Adoption of BPM Governance in Brazilian Public Sector. In: Proceedings of 21st European Conference on Information Systems, Utrecht, Netherlands (2013)
Tregear, R., Jenkins, T.: Government Process Management: A review of key differences between the public and private sectors and their influence on the achievement of public sector process management. In: Proceedings of 1st Int’l Workshop on Management of Business Processes in Government, Brisbane, Australia (2007)
Santana, A.F.L., Alves, C.F., Santos, H.M., Felix, A.L.C.: BPM Governance: An Exploratory Study in Public Organizations. In: Proceedings of the 12th Int’l Conf.on Business Process Modeling, Development and Support, London, pp. 46–60 (2011)
Senge, P.M.: The Fifth Discipline: The Art & Practice of the Learning Organization. Crown Publishing Group, New York (2006)
Rosemann, M., Bruin, T.: Towards a Business Process Management Maturity Model. In: Proceedings of 13th European Conference on Information Systems, Regensburg, Germany, May 26-28 (2005)
Tumbas, S., Schmiedel, T., Bringmann, M.: vom Brocke, J.: Developing a BPM-Supportive Organizational Culture: on the Importance of Contextual Factors. In: Proceedings of 21st European Conference on Information Systems, Utrecht, June 6-8 (2013)
Rosemann, M., vom Brocke, J.: The Six Core Elements of Business Process Management. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management, vol. 1, pp. 107–122. Springer, Heildelberg (2010)
Sterman, J.D.: Business Dynamics: Systems thinking and modeling for a complex world. McGraw-Hill (2000)
Yin, R.: Case Study Research: Design and Methods, 5th edn., vol. 4. Sage Publications (2009)
Wolstenholme, E.: Using generic system archetypes to support thinking and modelling. Syst. Dyn. Rev. 20, 341–356 (2004)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Alves, C., Valença, G., Santana, A.F. (2014). Understanding the Factors That Influence the Adoption of BPM in Two Brazilian Public Organizations. In: Bider, I., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2014 2014. Lecture Notes in Business Information Processing, vol 175. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43745-2_19
Download citation
DOI: https://doi.org/10.1007/978-3-662-43745-2_19
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-43744-5
Online ISBN: 978-3-662-43745-2
eBook Packages: Computer ScienceComputer Science (R0)