Abstract
Service is a concept difficult to define. It has been extensively used in different contexts. According with literature a service can be seeing: as an activity or as an output of a process.
By service customization we mean the definition and adaptation of a service according to the customer’ requirements, when this customization process is carried out in a systematic way.
A company can respond to user needs diversity offering services than can be customized easily, and/or increasing the service variety offered to the market. The increasing in the service offer variety raises also the variety and complexity in the company transactions that involves cost increments for these transactions. Therefore, the challenge will be to extend the range of services offered to the market maintaining the efficiency, that is similar to the Mass Customization concept.
Chapter PDF
Similar content being viewed by others
References
Ardissono, L., Felferling, A., Friedrich, G., Goy, A., Jannach, D., Schafer, R., Zanker, M.: A Framework for the Development of Personalized, Distributed Web-Based Configuration Systems. AI Magazine 24(3), 93–108 (2003)
Borenstein, D., Silveira, G., Fogliato, F.S.: Mass Customization: Literature review and research directions. International Journal of Production Economics (2001)
Fitzsimmons, J.A., Fitzsimmons, M.J.: Service Management – Operations, Strategy, and Information Technology, 4th International edn. McGraw-Hill (2004) ISBN 0-07- 121457-7
Goldstein, S.M., Johnston, R., Duffy, J.A., Rao, J.: The service concept: the missing link in service design research. Journal of Operations Management (2002)
Heiskala, M.: A conceptual model for modeling configurable services from a customer perspective, Master’s Thesis, Helsinki University of Technology (2005)
Heiskala, M.: Modeling configurable services. Information and Comunication Technology Enabled Commerce, ICTEC (2007)
Jiao, J.: Design for Mass Customization by Developing Product Family Architecture, GMRG thesis (1998); Young, M.: The Techincal Writers Handbook. University Science, Mill (1989)
Jiao, J., Ma, Q., Tseng, M.M.: Towards high value-added products and services: mass customization and beyond. Technovation 23(10) (2003)
Johns, N.: What is this thing called service. European Journal of Marketing 33(9) (1999)
Junker, U., Mailharro, D.: Preference Programming: Advanced Problem Solving for Configuration. AI EDAM 17(1), 13–29 (2003)
Kotler, P.: Marketing management: analysis, planning implementation and control. Prentice Hall, London (1994)
Ma, Q., Tseng, M.M., Yen, B.: A generic model and design representation technique of service products. Technovation 22(1), 15–30 (2002)
Martines-tur, V., Peiro, J., Ramos, J.: Linking service structural complexity to customer satisfaction – The moderating role of type ownership. International Journal of Service Industry Management 12(3), 295–306 (2001)
Meyer, M.H., DeTorre, A.: PERSPECTIVE: Creating a platform-based approach for developing new services. The Journal of Product Innovation Management (2001)
Peters, I., Saidin, H.: IT and mass customization of services: the challenge of inplementation. International Journal of Information Management 20(2), 103–119 (2000)
Pine II, B.J.: Mass Customization: The New Frontier in Business Competition. Harvard School Business Press, Boston (1993)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 IFIP International Federation for Information Processing
About this paper
Cite this paper
Lakunza, J.A., Astiazaran, J.C., Elejoste, M. (2013). Service Model for the Service Configuration. In: Emmanouilidis, C., Taisch, M., Kiritsis, D. (eds) Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. APMS 2012. IFIP Advances in Information and Communication Technology, vol 398. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40361-3_55
Download citation
DOI: https://doi.org/10.1007/978-3-642-40361-3_55
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40360-6
Online ISBN: 978-3-642-40361-3
eBook Packages: Computer ScienceComputer Science (R0)