Abstract
E-government has become one of the most prominent means to reform the public sector. Building e-government embraces a variety of efforts both at a centralised level, (e.g. the integration of and communication between systems across different agencies, domains and geographies), and at local levels such as the development of e-services for the provision of 24/7 public sector agencies. In this paper, we report on the results of a project aimed to develop e-services as a part of the e-government initiative in Sweden. The project was carried out at the elderly and handicapped unit at one municipality. The e-services considered in the project were also intended to open up the underlying social services and are, therefore, referred to as open e-services. We discuss the results of the development of one such e-service as a proof-of concept solution for which a business process management system is used. We present the solution and explain the features of using a business process management system as a back-end system.
This work is funded in part through the project Open Social Services financed by The Swedish Agency for Research and Innovation for Sustainable Growth (Vinnova).
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Wohed, P., Truffet, D., Juell-Skielse, G. (2011). Business Process Management for Open E-Services in Local Government Experience Report. In: Halpin, T., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2011 2011. Lecture Notes in Business Information Processing, vol 81. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21759-3_1
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DOI: https://doi.org/10.1007/978-3-642-21759-3_1
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